Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“The delivery service did not contact me to arrange delivery or
Notify me that they had left the attachment on the side of the road. Not on my property.”
Hello! We apologize sincerely for your recent experience with us. While SAIA is our designated shipper for this order, we do not have direct control over their delivery service. Typically, freight orders are intended for curbside delivery. If SAIA did not adhere to this instruction, we recommend contacting SAIA's customer service directly to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.
“Delivery was quick. Order was placed on the weekend. Received the pallet forks the following Wednesday. I had to call to get a shipment ETA. The carriage has damaged paint. I’m not worried about that.”
“Got the implement I wanted. Delivery was excellent with tracking along the way. Implement was all that was described and at a good price. Looking forward to buying several more.”
“Great product. Well built for my general homestead intended use. Shipping packaging could’ve been better to prevent paint chipping and loss that my forks frame obtained.”
“Looks to be built well but because it was incorrectly made it doesn't fit my tractor. Tried calling Titan but I'm still waiting on a call back. Luckily the attachment points are within a quarter of an inch and with enough cutting and grinding it should fit.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Titan sent me the wrong size belts.
Called Titan to ask for a prepaid label for return the belts.
Customer service staff is very in experienced.
It took three day for them to figure out how to do a return before they sent emailed me the prepaid label for the return.
It’s very frustrating!”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
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