“Don't use fedex to ship. I had to do all kinds of calling and running around to get the complete order. It came 3 different ways and I had to track trace and retrieve my order. It was a hassle. But I finally got everything.. other then that. Im happy with the product.”
“I received part of my order and that was good. Now I have been calling over and over for the status of the second half of my order. The last three times I have called they apologize and tell me they are going to check on it and call me back… then no one calls back so I call again 1-3 days later, same routine. So frustrating. The first two items I received seem to be working well so far.”
Hi. We apologize for the inconvenience you experienced with the shipping process. We appreciate you bringing this to our attention, and we’re glad to hear that you’re satisfied with the product itself.
We will definitely take your feedback into account regarding our shipping methods to improve our service. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the remaining part was delivered on 08/28/2024. Please reach us at info@titanbrands.com if you require further assistance.
“The part that bolts to the hopper 1st piece was bent and gauged. I strained it and gave it a couple of coats of paint.
Other than that all was ok
Bruce”
“Love the new pallet forks. However, the shipping methods could have been communicated a little better. I had to track down the assembly part of the order as it was shipped separetely but no tracking/company information was provided.”
“Ordered a quick tach pallet fork. It arrived quickly by standard carrier, and in good shape. Only thing I would change is the integration in shipment tracking. Forks and frame were shipped separate, and I only got the info for the forks, so had to call Titan to confirm where the frame was.”
“The Scratch & Dent Pallet-Fork Rack, with Two NEW 42" Forks was a great deal & I am not disappointed, even though the Rack arrived on a different day than the forks! TITAN High Quality and the wear marks don't affect performance; take the discount!”
Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Delivery was much faster than I expected. Assembly was straight forward and took about 90 minutes, I used the mower for the first today and am pleased with its performance and quality. Nice heavy duty piece of equipment,”
English
