Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Never received it! FedEx said they left it by the gate. That is down by the hwy. I figure someone saw the package and picked it up again. The third time that it has happened with FedEx. They in the past would drive it up the driveway and leave it on our porch.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered and paid for a set of pellet forks and a jib boom. The pallet forks came within a week and I noted it with my signature. I put multiple calls in to tighten and to Saia, it's been a week I've had no response other than when I call them. I'm not sure if I'll even see the jib boom. In my opinion Titan should just send out another jibboom no questions asked. Two weeks is too long in my opinion. This is unfortunate I will never buy another item or recommend Titan to anybody. Really poor customer service and responsiveness. Not sure what else to say”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“never buy anything from you again. You sell on the internet! If I am willing to pay return freight and everything is in the original box, you should take it back for full credit. Not a ridiculous 20% restocking fee.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I messaged you about the poor or no fit of the tractor to skid steer adapter I purchased and you have been both slow and not particularly helpful. It does not fit and I'm not sure how much refabricating it will take. If something is not done soon I will be filing a complaint with your states commerce.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Worst experience ever. Your website is deceiving. I wasted and lost money due to you selling an auger bit next to a 3 point auger that doesn't fit on your website. No where in the auger bit description does is stare it is for a skid steer. Also, the auger you sold me is advertised as a 60 hp and what I recieved is a 50 hp as labeled on the shaft. Parts were also missing, I can not attach the 3 point auger to my tractor due to missing pins in the shipment. I've called repeatedly and no manager will call me back. Never doing business again with you.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product did not fit and return policy and support is terrible.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Called ask to don't size blade, was told it couldn't be done. Very Disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Terrible warranty service, has gone on for three weeks with poor or little communication from Titan, has to be done by email. Log grapple was cheaply built and bent with 500 pound loads. Poorly built product and no warranty support whatsoever. Buyer beware”

Helpful Report

Posted 1 year ago

“It's been over a week since I received my delivery. I am still missing one of the pallet forks. I currently have a thousand dollars of useless iron.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Horrible! I received only part of the equipment I ordered and have received no response from the customer service department!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had issued the refund for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I purchased a heavy duty grapple and mounted it on a 553 loader. Within an hour the upper hydraulic cylinder pin and mounts bent. The rear plate also bent after lifting about 500 pounds. It now has been three weeks since I reported this issue to warranty and so far nothing but a run around from them. If you own a compact tractor this grapple might work. It is cheaply made and there is little or no warranty support. As of now I have spent $2,500 and have basically a boat anchor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered a full set (8) of trencher Shark and a full set (8) of the dirt trencher teeth. On the first delivery I received 1 of each teeth. I contacted customer support and they sent me 1 of each teeth again.... Then on the third try you guys once again sent me 1 of each tooth. I give up. I paid $600 for 6 teeth.... I should have received 16. Your website clearly states in the description that the order is for Qty 8.... you need to change it before this happens to the next guy. Still waiting to see if I am getting a refund.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Looks great, fast shipping but still waiting on second blade for pallet forks . Going on second week and still waiting for it. Why would you ship it without all the pieces?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and the blades were delivered on 10/04/2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Still waiting for 2nd fork, The frame came beat up from shipping.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Didn’t fit was told that was the only size they make. Poor workmanship this won’t fit anybody’s loader. Can’t talk to anyone this is the last thimble I will buy from Titan”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“We canceled it and never got my money back!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and provided you with details of the refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Called ur company ...your product is good And after 3 deliverys and waiting for days My neighbors and me are very disappointed with SAYA ....YOUR DELIVERY COMPANY HAS VERY BAD BUISSENES BEHAVIOR BAD COMUNICATON THEY MAKE YOUR COMPANY LOOK VERY IMPROFESSIONAL..WE WAITED ON ALL DELIVERIES FROM YOUR COMPANY EXTRA DAYS NO EXACT TIME OR DATE JUST AN E MAIL Saying your item is in transit from theyr ware house in Fontana ...and after a failed delivery a call that they can leave the unit in the driveway ....at the final delivery we found out it was done by a third party delivery company with no çompany info At all 3 days after delivery we get numerous emails that our item is getting delivered........very unprofessional”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. I highly suggest you contact SAIA's customer service to file a complaint. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“You should not sell something you don't have installation instructions for.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The item is good but your policy on price reductions is terrible. You cut the price of this item in half 3 weeks after I bought it and will not give me a price refund too. Most places will give a 30 day difference back if you find the item cheaper. Not fair!!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 1 year ago

“First attempt sent back to you by fed ex because of damage and you never contacted me. Second attempt failed as fed ex said no one home to receive it which is a lie because 3 people were”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews