Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“It did not fit my tractor. Yet your website said it would. Now I have to ship it back on my dime plus a 20 dollar restocking fee.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Got my wheels and one is out of alignment No one answers the phone Not doing a warranty claim online to complicated I need this to be replaced asap”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The product never arrived! The carrier, FedEx, stated the package was so badly damaged that they refused to load it on the truck. I contacted titan and after way too much run around I was finally emailed instructions to file a claim. After filing a claim I was sent an email stating they are showing the package delivered.... the delivery was not to my address. The problem is still not resolved.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I still don’t have the parts for my equipment. Been well over a week. Customer service isn’t much help. The last guy helped and has parts on the way. But if it’s the same bolts it won’t work. So it’ll be weeks that I can’t use the equipment and my job is in on hold. Not ideal.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the replacement order was delivered on October 16, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I challenge you to bring one of these to an Iowa blizzard and make a video. I would buy it if you could prove that it works, but your video is almost laughable.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“I ordered a scratch and dent bale spear/pallet fork frame for a pin and hook John Deere. I expected scratched or dented. I didn’t expect to relocate the pins. Both pins were a half hole off. A lot of extra work, cutting the existing off, making new pins and welding in place. Yes, I saved $100 but it cost me a lot of time to correct. Mine was put together by a first week apprentice on a Friday afternoon.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I got a basket that is designed to mount on a hitch receiver. The largest hitch receiver (class 3 and 4) takes a 2" hitch. The square stock used on the basket to go into the receiver is 2 3/8. You can't put a 2 3/8" bar into a 2" opening. Customer support could not understand this very simple concept. I tried to leave a review to warn people but that does not show up on the site. I fixed the basket by cutting the tongue off and sliding 2" metal into the 2 2/8 metal leaving a new 2" tongue.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I don’t think it’s very good to put a picture of a Ramp and Rails and in small print to say ramp only. It is a lousy trick that got you one sale but that will be the last sale that you will get from me. I have bought several things off of you but that will be the last. Thomas Taylor”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for the confusion. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the website. I have forwarded your feedback to our marketing team. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The rock bucket has caused lots of damage to itself and our skid steer. The grapples open too wide and it broke hydraulic lines and bent handle grips on skid steer. Also, the hydraulic lines are way too long.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“It broke the first time I tried to use it Very flimsy very flimsy”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Ordered a product that came damaged during shipping. They offered me a 5% discount to keep the item. would not offer a return shipping label and would charge me a 20% restock fee.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Website very confusing for forks with grapple. Ordered a new hydraulic cylinder for grapple but turned to be wrong one. Had to take apart old cylinder and swap the rams. new cylinder was too short”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“We did not receive it although no fault of Titan Attachments. FedEx Ground delivered it to the wrong address. I spent several HOURS talking to someone in the Philippines, (many times), with Titan and FedEx with no help. I even drove up and down the street to try to find the orange door, (picture from FedEx), but couldn't find it. I spent about 5 hours trying to sort out this fiasco. Finally, Titan is shipping me a replacement right to my home address so there shouldn't be any mistakes this time.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer service representatives who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Never received it! FedEx said they left it by the gate. That is down by the hwy. I figure someone saw the package and picked it up again. The third time that it has happened with FedEx. They in the past would drive it up the driveway and leave it on our porch.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered and paid for a set of pellet forks and a jib boom. The pallet forks came within a week and I noted it with my signature. I put multiple calls in to tighten and to Saia, it's been a week I've had no response other than when I call them. I'm not sure if I'll even see the jib boom. In my opinion Titan should just send out another jibboom no questions asked. Two weeks is too long in my opinion. This is unfortunate I will never buy another item or recommend Titan to anybody. Really poor customer service and responsiveness. Not sure what else to say”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“never buy anything from you again. You sell on the internet! If I am willing to pay return freight and everything is in the original box, you should take it back for full credit. Not a ridiculous 20% restocking fee.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I messaged you about the poor or no fit of the tractor to skid steer adapter I purchased and you have been both slow and not particularly helpful. It does not fit and I'm not sure how much refabricating it will take. If something is not done soon I will be filing a complaint with your states commerce.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Worst experience ever. Your website is deceiving. I wasted and lost money due to you selling an auger bit next to a 3 point auger that doesn't fit on your website. No where in the auger bit description does is stare it is for a skid steer. Also, the auger you sold me is advertised as a 60 hp and what I recieved is a 50 hp as labeled on the shaft. Parts were also missing, I can not attach the 3 point auger to my tractor due to missing pins in the shipment. I've called repeatedly and no manager will call me back. Never doing business again with you.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product did not fit and return policy and support is terrible.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Called ask to don't size blade, was told it couldn't be done. Very Disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews