Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The shipping company is hard to deal with. The driver was great though”

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I am receiving emails from Titan Attachments but did not order anything. Their customer probably used my email by mistake. I politely notified them of this, and received a reply from a human. But sadly, they did not fix the problem and keep sending me emails about the order status.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience. I have gone ahead and removed your email from our listing. You will no longer receive any promotional emails from us. If you still received any after 24 hours, feel free to reach out so we can recheck. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The stinger we received was scraped over 70% of the piece when I got it…I was offered $45 discount to keep it!!! I responded unacceptable discount and have not had a response back. Probably won’t be buying other pieces from Titan”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The price for the pallet forks was good however immediately after order/purchase went through, I receive an email stating item is delayed out of stock…. We’ll, just a minute prior the site stated in stock…. I can understand materials not available and other uncontrolled circumstances… but I paid expedited shipping that I won’t be reimbursed…oh I did get the forks 5 days later but nearly a month and still no pallet fork body… No very pleased, I’ve been in need of this for moving materials, not a pleasant experience at all”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and the rest of the items in the order were delivered on October 30, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“i have several titan attachments, the quality is good. however i am not happy with the finish mower purchase. i don't have a lot of experience or knowledge, i'm new at this. however, titan sent me a pto driveshaft that was way too short, and refused to exchange it for a longer one, which they carry, so i am forced to purchase another one for $100 plus. there was no mention of the driveshaft requirements or measurements in the description of the mower, so unless you are familiar with all this, you're screwed. i didn't like the attitude of customer service on this either, stating they were doing me a favor sending the short one as its not part of the mower. i call bull!@#$ on that since the mower can't operate without a driveshaft; its why they included it in the first place. poor customer service”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“It’s been 3 weeks waiting for my order. It’s been shipped 3 times and traveled all over America but I still haven’t received it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer service specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The pins seem made for a class II 3 point hitch. Overly large for class I access. Waiting on response after sending multiples pictures.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“It did not fit my tractor. Yet your website said it would. Now I have to ship it back on my dime plus a 20 dollar restocking fee.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Got my wheels and one is out of alignment No one answers the phone Not doing a warranty claim online to complicated I need this to be replaced asap”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The product never arrived! The carrier, FedEx, stated the package was so badly damaged that they refused to load it on the truck. I contacted titan and after way too much run around I was finally emailed instructions to file a claim. After filing a claim I was sent an email stating they are showing the package delivered.... the delivery was not to my address. The problem is still not resolved.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I still don’t have the parts for my equipment. Been well over a week. Customer service isn’t much help. The last guy helped and has parts on the way. But if it’s the same bolts it won’t work. So it’ll be weeks that I can’t use the equipment and my job is in on hold. Not ideal.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the replacement order was delivered on October 16, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I challenge you to bring one of these to an Iowa blizzard and make a video. I would buy it if you could prove that it works, but your video is almost laughable.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“I ordered a scratch and dent bale spear/pallet fork frame for a pin and hook John Deere. I expected scratched or dented. I didn’t expect to relocate the pins. Both pins were a half hole off. A lot of extra work, cutting the existing off, making new pins and welding in place. Yes, I saved $100 but it cost me a lot of time to correct. Mine was put together by a first week apprentice on a Friday afternoon.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I got a basket that is designed to mount on a hitch receiver. The largest hitch receiver (class 3 and 4) takes a 2" hitch. The square stock used on the basket to go into the receiver is 2 3/8. You can't put a 2 3/8" bar into a 2" opening. Customer support could not understand this very simple concept. I tried to leave a review to warn people but that does not show up on the site. I fixed the basket by cutting the tongue off and sliding 2" metal into the 2 2/8 metal leaving a new 2" tongue.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I don’t think it’s very good to put a picture of a Ramp and Rails and in small print to say ramp only. It is a lousy trick that got you one sale but that will be the last sale that you will get from me. I have bought several things off of you but that will be the last. Thomas Taylor”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for the confusion. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the website. I have forwarded your feedback to our marketing team. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The rock bucket has caused lots of damage to itself and our skid steer. The grapples open too wide and it broke hydraulic lines and bent handle grips on skid steer. Also, the hydraulic lines are way too long.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“It broke the first time I tried to use it Very flimsy very flimsy”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Ordered a product that came damaged during shipping. They offered me a 5% discount to keep the item. would not offer a return shipping label and would charge me a 20% restock fee.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Website very confusing for forks with grapple. Ordered a new hydraulic cylinder for grapple but turned to be wrong one. Had to take apart old cylinder and swap the rams. new cylinder was too short”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“We did not receive it although no fault of Titan Attachments. FedEx Ground delivered it to the wrong address. I spent several HOURS talking to someone in the Philippines, (many times), with Titan and FedEx with no help. I even drove up and down the street to try to find the orange door, (picture from FedEx), but couldn't find it. I spent about 5 hours trying to sort out this fiasco. Finally, Titan is shipping me a replacement right to my home address so there shouldn't be any mistakes this time.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer service representatives who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews