Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Never received the product, your shipper stopped the shipment due to damage. You should have offered me a new replacement in any color. Instead you just tell me I'll get a refund 5-7 days after you receive the item returned to your warehouse. So you think you can hold on to my money for weeks for a product that never got within 200 miles of here and due to no fault of mine. That's an abusive practice especially for a 3 times previous customer. I spoke to customer service twice about these issues and was told they would talk to accounting and call me back, this hasn't happened.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the full refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Id give them no stars if i could. I called them, ask for a recommend on a quick hitch, he told me the one, i ordered it, got it, put it on tractor, and it fits none of my implements. I emailed back and forth for a week, sent pics showing them it didnt fit, they said sorry, but no returns. I asked for just a simple exchange for the correct one, but was told that they didnt have the correct one, and no refunds unless i pay 20% return fee. So they suck. They dont care about their customers. They never get another dime from me. They only want the dollar.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The root rake came damaged and the provided hardware did not fit together. How did you manage to send me nuts and bolts that are different sizes and do not fit together? Terrible.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“We received the new grapple and within 15 minutes of use it was completely malfunctioning. We requested a replacement and was told to file a warranty claim. This has almost cost us a large job. We had to spend $800 to rent a grapple and have it delivered for one week. It was obviously a defective piece and should immediately be replaced without hesitation. You can call me at (606) 422-9342. A hose was immediately damaged and today is 1-18-2024 and we still don’t have the hose from the October order date. LaDonna Epling.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not happy with the shipment! There was no instructions in the package on how to put the piece of equipment together. I have spent a lot of money on titan products not happy with this shipment. The instructions included had no diagrams and not user-friendly.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=24771996&c=3642276&h=XpZykov-g4h1Ji3LJfUjSK0k708rblCLWkiHGvsAFJOUAQNU&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Poor packaging, parts missing and holes in box because of parts being loose.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My order hasn’t arrived.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and as per the carrier, they delivered the order on November 01, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I gave you a one only because there is not a lower rating. Please pass this on for public dissemination.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Half of my order was delivered- After a week of back and forth with customer service I have learned that the customer is not always right. They have "checked with the carrier" to see that it was delivered - but don't care that only half made it to my delivery address. Still waiting on a resolution from Titan to make it right. We will probably be seeking out another manufacturer to provide a stump bucket grapple instead of buying from Titan attachments again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and you have confirmed through email that you received the rest of the items on October 24, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Didn't fit my John deere tractor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“IT HAS NOT BEEN DELIVERED YET. FedEx once more has failed to deliver as promised. I will be happy to rate the product once received.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and according to the carrier, they delivered the order on October 24, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The replacement product arrived quickly. But the process of getting a cancelation of previous order due to back order and asking for an exchange of 1 item was like pulling teeth from a donkey. Also the credit given was changed twice an lowered And has yet to be refunded. And the cost of the recent order i actually received was higher for a lesser product than I originally ordered. What a scam..charge more to replace and still no refund for original product.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any delay with your refund. I checked and the refund was issued on October 19, 2023. The refund should reflect on your account in 5-7 business days. We hope for your patience. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Suck suck suck”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. I checked and you requested to merge an order from a different account. Unfortunately, as advised by our representatives, we cannot merge orders from different accounts. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The shipping company is hard to deal with. The driver was great though”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I am receiving emails from Titan Attachments but did not order anything. Their customer probably used my email by mistake. I politely notified them of this, and received a reply from a human. But sadly, they did not fix the problem and keep sending me emails about the order status.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience. I have gone ahead and removed your email from our listing. You will no longer receive any promotional emails from us. If you still received any after 24 hours, feel free to reach out so we can recheck. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The stinger we received was scraped over 70% of the piece when I got it…I was offered $45 discount to keep it!!! I responded unacceptable discount and have not had a response back. Probably won’t be buying other pieces from Titan”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The price for the pallet forks was good however immediately after order/purchase went through, I receive an email stating item is delayed out of stock…. We’ll, just a minute prior the site stated in stock…. I can understand materials not available and other uncontrolled circumstances… but I paid expedited shipping that I won’t be reimbursed…oh I did get the forks 5 days later but nearly a month and still no pallet fork body… No very pleased, I’ve been in need of this for moving materials, not a pleasant experience at all”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and the rest of the items in the order were delivered on October 30, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“i have several titan attachments, the quality is good. however i am not happy with the finish mower purchase. i don't have a lot of experience or knowledge, i'm new at this. however, titan sent me a pto driveshaft that was way too short, and refused to exchange it for a longer one, which they carry, so i am forced to purchase another one for $100 plus. there was no mention of the driveshaft requirements or measurements in the description of the mower, so unless you are familiar with all this, you're screwed. i didn't like the attitude of customer service on this either, stating they were doing me a favor sending the short one as its not part of the mower. i call bull!@#$ on that since the mower can't operate without a driveshaft; its why they included it in the first place. poor customer service”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“It’s been 3 weeks waiting for my order. It’s been shipped 3 times and traveled all over America but I still haven’t received it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer service specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The pins seem made for a class II 3 point hitch. Overly large for class I access. Waiting on response after sending multiples pictures.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews