Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Called ask to don't size blade, was told it couldn't be done. Very Disappointed.”

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Terrible warranty service, has gone on for three weeks with poor or little communication from Titan, has to be done by email. Log grapple was cheaply built and bent with 500 pound loads. Poorly built product and no warranty support whatsoever. Buyer beware”

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Posted 1 year ago

“It's been over a week since I received my delivery. I am still missing one of the pallet forks. I currently have a thousand dollars of useless iron.”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Horrible! I received only part of the equipment I ordered and have received no response from the customer service department!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had issued the refund for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I purchased a heavy duty grapple and mounted it on a 553 loader. Within an hour the upper hydraulic cylinder pin and mounts bent. The rear plate also bent after lifting about 500 pounds. It now has been three weeks since I reported this issue to warranty and so far nothing but a run around from them. If you own a compact tractor this grapple might work. It is cheaply made and there is little or no warranty support. As of now I have spent $2,500 and have basically a boat anchor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered a full set (8) of trencher Shark and a full set (8) of the dirt trencher teeth. On the first delivery I received 1 of each teeth. I contacted customer support and they sent me 1 of each teeth again.... Then on the third try you guys once again sent me 1 of each tooth. I give up. I paid $600 for 6 teeth.... I should have received 16. Your website clearly states in the description that the order is for Qty 8.... you need to change it before this happens to the next guy. Still waiting to see if I am getting a refund.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Looks great, fast shipping but still waiting on second blade for pallet forks . Going on second week and still waiting for it. Why would you ship it without all the pieces?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and the blades were delivered on 10/04/2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Still waiting for 2nd fork, The frame came beat up from shipping.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Didn’t fit was told that was the only size they make. Poor workmanship this won’t fit anybody’s loader. Can’t talk to anyone this is the last thimble I will buy from Titan”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“We canceled it and never got my money back!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and provided you with details of the refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Called ur company ...your product is good And after 3 deliverys and waiting for days My neighbors and me are very disappointed with SAYA ....YOUR DELIVERY COMPANY HAS VERY BAD BUISSENES BEHAVIOR BAD COMUNICATON THEY MAKE YOUR COMPANY LOOK VERY IMPROFESSIONAL..WE WAITED ON ALL DELIVERIES FROM YOUR COMPANY EXTRA DAYS NO EXACT TIME OR DATE JUST AN E MAIL Saying your item is in transit from theyr ware house in Fontana ...and after a failed delivery a call that they can leave the unit in the driveway ....at the final delivery we found out it was done by a third party delivery company with no çompany info At all 3 days after delivery we get numerous emails that our item is getting delivered........very unprofessional”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. I highly suggest you contact SAIA's customer service to file a complaint. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“You should not sell something you don't have installation instructions for.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The item is good but your policy on price reductions is terrible. You cut the price of this item in half 3 weeks after I bought it and will not give me a price refund too. Most places will give a 30 day difference back if you find the item cheaper. Not fair!!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 1 year ago

“First attempt sent back to you by fed ex because of damage and you never contacted me. Second attempt failed as fed ex said no one home to receive it which is a lie because 3 people were”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have asked a question about the depth this can run and didn't get a satisfactory answer, so I asked again and it hasn't been answered yet. My question was if the ripper shank had to be attached using all the bolts or if it could be dropped down a bolt or 2. If it needs all the bolts, the point is less than 20" from the crossbar that the lower 3 point links are attached to. That also means there's no way to put the point in the ground 22-34", like advertised. I need something to run 30" deep. That's why I purchased this one...”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Customer service is horrible. Received a damage ballast box and the amount of different times I had to send multiple pictures to them and the back and forth to for them to finally offer me a $43.00 credit is crazy and you just can't call and talk to someone in the USA. You call and someone who knows where says send me pictures, but if youvwant to buy something someone here in the USA can talk to you. So I will have them ship me an another new one and see how damaged this one comes in. I wish I could post pictures here f it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My order was shipped wrong the first time. They did send a new one at no cost, but it was still a bit of a hassle. The quality control on the product is terrible. I will have to rework it/rebuilt it to make it work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My product was delivered to another location 10 mile away. After I inquired about my lost package and was told I would be contacted, Iwas not. So to say the least I was not happy with the delivery. If it had not been for the honesty of those people where it was dropped off. I would have lost it completely. Not pleased at all with service. Fed Ex was the delivery service used”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You sent me the wrong pallet attachment and you wouldn’t make it right. You wanted me to ship it back 500plus dollars and charge me a 20 percent restocking fee.Your company is nothing but a ripoff. You also called me and told me you would drop the 20 percent restocking fee and talk to someone who might make it right, supposed to have a call back but never got one. Your company is nothing but crooked.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I placed order #11100375861 which included a forklift extension, forklift platform and route shipping protection. The forklift platform was delivered damaged in a ripped-open and poorly protected shipping carton. I sent an email requesting replacement or refund to my original payment. After several emails back and forth to their customer service with multiple pictures provided, I am getting no where. I will be filing a complaints and chargeback to them via my credit card company.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you on the next steps to file a claim. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews