Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I have asked a question about the depth this can run and didn't get a satisfactory answer, so I asked again and it hasn't been answered yet. My question was if the ripper shank had to be attached using all the bolts or if it could be dropped down a bolt or 2. If it needs all the bolts, the point is less than 20" from the crossbar that the lower 3 point links are attached to. That also means there's no way to put the point in the ground 22-34", like advertised. I need something to run 30" deep. That's why I purchased this one...”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Customer service is horrible. Received a damage ballast box and the amount of different times I had to send multiple pictures to them and the back and forth to for them to finally offer me a $43.00 credit is crazy and you just can't call and talk to someone in the USA. You call and someone who knows where says send me pictures, but if youvwant to buy something someone here in the USA can talk to you. So I will have them ship me an another new one and see how damaged this one comes in. I wish I could post pictures here f it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My order was shipped wrong the first time. They did send a new one at no cost, but it was still a bit of a hassle. The quality control on the product is terrible. I will have to rework it/rebuilt it to make it work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My product was delivered to another location 10 mile away. After I inquired about my lost package and was told I would be contacted, Iwas not. So to say the least I was not happy with the delivery. If it had not been for the honesty of those people where it was dropped off. I would have lost it completely. Not pleased at all with service. Fed Ex was the delivery service used”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You sent me the wrong pallet attachment and you wouldn’t make it right. You wanted me to ship it back 500plus dollars and charge me a 20 percent restocking fee.Your company is nothing but a ripoff. You also called me and told me you would drop the 20 percent restocking fee and talk to someone who might make it right, supposed to have a call back but never got one. Your company is nothing but crooked.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I placed order #11100375861 which included a forklift extension, forklift platform and route shipping protection. The forklift platform was delivered damaged in a ripped-open and poorly protected shipping carton. I sent an email requesting replacement or refund to my original payment. After several emails back and forth to their customer service with multiple pictures provided, I am getting no where. I will be filing a complaints and chargeback to them via my credit card company.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you on the next steps to file a claim. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“The equipment received was not correct and does not fit my tractor. It has been very painful to get the wrong equipment sent back and to get the correct piece of equipment sent to me. The representative I've been working with keeps telling me that it should fit and that I can grind things down and weld things together to make it work. This is not how things should happen! Very disappointed!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Spent a lot of time to make certain they sent the correct part but it was still incorrect.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Extremely painful trying to return a defective pallet fork frame. Caught it the day I received it and brought it to the warranty dept. attention immediately. After 3 months, 83 pictures and verifying off tolerance measurements they finally replaced the defective frame. It didn't fit and they wanted to blame my new tractors with 39 hrs and 314 hrs as the problem. I couldn't use it as one side latch wouldn't lock on either new tractor. The replacement doesn't fit as well as it should, but I can at least lock the skid steer latches. I should be able to use it as intended. I'm sure they make a good product but to return a defective item is very aggravating. I'm sure I'll buy another item sometime and hopefully won't have to go through the same process. Maybe the process will be improved by then. Buyer beware and have patience.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Didn’t fit my equipment and didn’t want to pay to return it and cost me more money.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Getting lost in shipping then being told I should get shipping insurance for a product that y’all should be responsible to deliver not only did it finally get here I had to fix it from poor craftsmanship on y’all’s part! So I’d say I’m disappointed!”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in placing a replacement order for you. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Titans products are ok but their packaging is a joke. I've now ordered 2 products and both times they've arrived damaged due to poor packaging. Now I'm told they can't get a replacement caster to replace the one damaged in shipping. I'm done with titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“I purchased 2 items. These is not the first order i made. These recently order was not properly pack leaving Titan Attachment Werehouse. The Hardware for one of the attached las lost during shipping because not packed properly the shipping item. I unable to install my attachment until new hardware will send. I am extremely disappointed the way my order was handled.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very dissatisfied with the welding some welds had zero penetration. The welds holding the mounting bracket broke first time I used it causing the hold down bolt to bend. Had to heat and reposition the bracket and reinforce the bracket. By the way I have been welding for more than sixty years. I like the attachment but the welding sucks.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“My 12' gantry was supposedly delivered on the 5th of September, I have yet to see it and I have looked everywhere in my 10ksqft warehouse. I have called Titan several times and was told the same thing each time. That Titan has opened a case against the courier to find the actual location of my missing item. I did receive an email today on the 15th showing that a different company signed for my gantry. This company was at this address last in April 2023. It appears the courier took amongst themselves to deliver to the incorrect address, added a company name to the shipping label not associated with us, and added some random person to the shipping label who is not affiliated with our company.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Used replacement shanks for cultivator one time bent two of three poor quality faults advertisement don’t waste u money and poor costumer service impossible to get anything done”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Quick Hitch did not even last a month one of the welds on the handles to engage the plates to secure the implement to the quick hitch broke. It does not look like the weld had proper penetration. I have submitted a warranty claim and we will see what the response is. I will post another review once I hear back.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Nearly 6 weeks ago I ordered a 48” long 9” wide auger bit for my business. Titan sent me one that’s roughly 42.5” long. Their initial response was an apology and stated it must be a manufacturing error and asked me to send them pics. Over the next 3 weeks I sent multiple emails including pictures with no response. I then sent an email inquiring about the ignored emails and was told that they would be refunding half of my initial payment for the troubles. I tried explaining to them that even though that seems like a nice gesture, that means I paid half price for an auger that is useless to me. I ordered a 48” auger because we need our holes 48” deep for permitting. A 42.5” auger does me no good. I have yet to hear back from anyone. I also bought a Titan land plane and all the scarafier teeth folded and bent the second time out. Stay far away.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“still awaiting contact on missing parts”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in placing a full replacement order for you. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Front support bars were bent on arrival and did not fit properly on the rake.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews