Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Sent sales rep pictures of damaged items. Called sales rep with no response. Please have someone give me a call.”

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Attachment fit bad still don’t have this resolved through customer service or warranty 15 emails in this is getting pretty stupid”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Showed up really late and damaged.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Titan would not give me credit for a price drop they had days after I purchased an attachment”

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Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted the sale price promotion you received. Unfortunately, upon checking, the offer you received had expired when you contacted us. Sale prices usually end at the end of the day, and new prices will come up the next day. Unfortunately, we can no longer honor the previous sales price once the price has already changed. You may also reach out to our sales team to check for any discount that they can offer to you. Our sales team phone number is 1-800-605-8241. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Delivered was terrible, you sent around the USA several times before you delivered to my address. I hat to call”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Ordered pallet forks 3 weeks ago. Pin weld is off by 1/8” per John Deere spec. After 3 emails and photo submissions, no response. And after finding a direct contact/email (Angelo), and sending two more photo submissions, no response. Am coming up on the 4 week guarantee timeframe, and expect this is the customer service strategy. I never write poor reviews but feel I need to forewarn others of this poor quality and poor service. If I get resolution, I will update this post but am expecting not. Ron order #11100370391 8/8/23.”

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Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“When I received the elevator the metal casing around the elevator was smashed and bent. The elevator looked to be okay. I noticed that the accessory box was open on one end and parts were coming out. If the motor bar wasn't in a plastic bag it would have been missing. As I inspected further I noticed that the tension gear for the chain was missing. At first, I thought it fell out of the open box of accessories but then I noticed there was one bolt left where the gear was supposed to be. Whoever stole the gear must have been in a hurry and left one bolt. I can't blame Titan as this probably happened in shipping but I would suggest that they secure the item better to prevent theft. Customer support was helpful and the missing parts are hopefully on the way. This problem has set me back by a couple of weeks and time is money. As for assembly it was easy to figure out and can be done by one person. Still waiting on parts...”

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Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in placing your parts replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Pallet forks had some scratches to it and wasn’t wrapped the best”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Order arrived well packaged and I think complete as I still need to open one more package. Tried to go on your website tonight to look and maybe order one additional item again and it thought i was a robot. Tried at least six times and i gave up. Horrible website and service. Wont come back to be harassed again. Guess I am now a robot that spent thousands last week. How stupid is your management?”

Helpful Report

Posted 1 year ago

Hi. We apologize for the technical issues. Regarding this, we highly suggest using another browser instead of using your current browser. We also recommend doing basic troubleshooting. Kindly follow these steps for troubleshooting: • Refresh the page • Clear cache/ cookies. If it is still not working, you can also place an order through our sales team. Our phone number for orders is 1-800-605-8241. You can also leave us your phone number, name, and email and we can endorse this to the sales team so they can reach out to you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The forks (Item# 132256) that I purchased for my 4044M JD tractor front loader did not slide in and out due to the welding points on the retaining mount. I had to grind on both top welded retainers where it makes contacts with the crossbar to allow the forks to slide in and out of the top bar. The bottom retainers were welded too low and barely makes contact with the lower crossbar. I suggest you have a QC person to make sure your product works before shipping it to the customer.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I did not receive the package. The package was delayed in transit for the reason of a lost label. Fed ex has stated that it was delivered on August 22nd but I did not receive the package. I did receive several Amazon items that day. I talked with the regular Fed ex driver and there was a fill in person that day. I have went to all several residences close to me and nobody accidentally got it. Not saying that someone coould not have stolen the item in the couple of hours before we arrived at home, but I live in a small neighborhood with little to now crime and we received several Amazon packages that day. We do not have problems with shipping often. But when we do it is typically Fed Ex delivery to the wrong house. Know that there was a fill in driver that day I’m guessing that is what happened. I contacted Titan customer assistance and have not heard back. I have a Titan flail mower and I’m in the process of buying some Forks for my tractor. I hope to have thos issue resolved.”

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Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Worst experience I've ever had trying to spend money. The delivery service called me ahead of time to schedule deliver. While doing such, they realized where I live in the Mountains of NC. That they wouldn't be able to get their truck up my driveway. Not an issue as they told me the item could be rerouted to a new address as long as Titan approves. The carrier stated they needed to get it approved with Titan which is where the nightmare started. The shipper stated Titan hss not responded to their phone calls or emails for approval to reroute item. I called several times waiting extensive time to get a rep until I was unable to wait on hold any longer. Finally got a rep on another try and they stated in order to approve my rerouted address, it would cost $70. Thats on top of the $110 they already charged when the shipping was supposed to be FREE. But they didn't tell you the "handling" isn't free. Wouldn't NOT recommend buying anything from this company. I ended up having to drive to the shipping company myself to pick the item up.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Customer service is not responsive. Pallet forks and 3 point trailer hitch are made well and sturdy.”

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Posted 1 year ago

Hello! Thank you for the positive feedback regarding your experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs. a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 year ago

“We ordered a pallet for set that is 48”. The frame has been confirmed to fit the tractor by Pallet Forks. The pin holes do not line up with the tractor. Pallet forks told me to modify the tractor. They have refused to send a new frame or issue a refund. They are requesting a week to respond due to high call volume. We will not buy from here again. We purchased one grapple that has worked. But this service and theft of money is ridiculous.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My order was never delivered after repeated calls to the trucking company that had it. Eventually, they finally told me that it was returned to Titan two weeks ago, but no one at Titan or the trucking company let me know. Cannot speak to the product quality or function, but the experience so far is not good. Titan customer service originally did a creditable job on taking the order with correct discounts (their system has a bug in not taking all offered coupons, but they made good on this price). Titan agreed to refund my money since the carrier returned (without my agreement) to Titan. However, over a week later, I have not received my refund. DO NOT PAY YOUR CREDIT CARD CHARGE UNTIL YOU HAVE RECEIVED PRODUCTS FROM TITAN AND ARE HAPPY WITH THEM. I AM OUT THOUSANDS OF DOLLARS AND NO REFUND. SALES HAS NOT RETURNED MY EMAIL AND CUSTOMER SERVICES HAS NOT DELIVERED THE REFUND THAT THEY PROMISED”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“A skid steer front hoe attachment was sold without any operations manual included or even available upon request. The only reference was a parts diagram that stated on the very first page, "Read the Operator’s Manual entirely. When you see this symbol, the subsequent instructions and warnings are serious. Follow without exception. Your life and the lives of others depend on it!”. Repeated correspondence on this matter eventually ended up with the sound of crickets and my case was incorrectly labeled as solved. You can read more here: https://www.trustpilot.com/users/56bdfa660000ff000a057c1f”

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Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“I was not given the sale price listed on the website in my shopping cart and it took multiple calls to get that adjusted. Then when it arrived it was the wrong item, that took me resending the picture 5 times for them to admit the error. I’m still waiting for info to get it returned. The item is on back order and I wont get a refund until it’s back in thier warehouse”

Helpful Report

Posted 1 year ago

“The only reason I have a 1 is that there was nothing any lower. I received my finish mower and was impressed with the overall construction of the mower until I assembled it and discovered that the PTO driver shaft was bent and not long enough for my tractor. I contacted the company and the fun began. I sent pictures, that wasn't enough. They wanted a video. I sent a video, they still could not give me an answer but did mention that they didn't have and more drive shafts anyway and asked me to find one locally and maybe we could come to an agreement. I found one for a good price but as of 2 weeks of waiting, I still do not have an answer as to how they are going to make this right. I would strongly suggest you do not do business with Titan. Their customer service does not exist”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Mower arrived damaged. Crate had obviously been dropped. We did not accept delivery, it is being returned. I have filed a claim with Route.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The moltra teeth that I ordered do not fit my machine they do not match even though the serial number is correct.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews