Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Doesn't work with my tractor. Your rep told me they would only accept return if I sent pictures of the original packaging, packed it in the original packaging and paid a 20% restocking fee plus pay the shipping. I'll keep the 3 point hay fork/trailer mover, and fix it the way it should have been built in the first place all the while documenting on social media my poor experience with your company.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Paid extra to have delivered in 3/5 days got it in 9 days , I will not order again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I only received part of my order making my fork attachment useless. I have tried every avenue of communication to rectify the situation. I still don’t know when I will get my missing fork blade or if I ever will. This has been one of the worst online purchases I have ever made. I am thoroughly discouraged.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Terrible! The first Titan Ballast Box that was sent was damaged and sent back. The second one wasn’t even delivered because it was also damaged during shipping and the carrier returned it before delivery. The third one was delivered but was also all scratched up down to the bare metal and it’s already showing signs of rust. The sad part about all this is that I contacted the Titan company via email and by phone every time they failed to deliver the product and expressed to them that the packaging was not sufficient and my suggestion were totally ignored. When you’re shipping an item that weighs 130+ pounds the packaging cannot be .0125” cardboard and shrink wrap. In the past I’ve purchased from Titan a stump bucket, pallet forks and 3 point hitch receiver but with my last ballast box experience I cannot in good mind recommended Titan anymore.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Hitch was damaged and missing parts”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“your sale people know not a thing about your product”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. If you have any product inquiries, you may also reach out to our product team. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Broke the drive belt on my 2 year old flail mower. Titan does not have a replacement part or any idea when or if they will be back in stock. If you spend $4,000 on a piece of equipment you should be able to count on the parts that are expected to need repair or replacement to be available for the expected life of the equipment.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if most of our parts replacement are out of stock. I have researched the product you are inquiring about. Unfortunately, the 48" ATV TOW-BEHIND FLAIL MOWER REPLACEMENT BELT is currently in production with our manufacturer and we do not have a solid date for arrival. I apologize for any inconvenience. You may click the notify me when this is in stock to receive an update once this comes back in stock. We hope for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I'm very disappointed! I ordered the skid steer quick -tach which converts to fit the John Deere attachments. Connected to skid steer quick connect fine. But it doesn't fit any of my John Deere attachments. ( forks, loader bucket etc...) the holes for the pins don't line up. I've sent pictures to Titan and I've never heard back... SKU 169214. Order 11100367832”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on August 14, 2023, asking for photos but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I haven't been able to use the new grapple i bought from you because i also bought a solonoid switch to install a third function. The hydraulic unit was supposed to be scratch and dent, but was used and damaged, and can't be installed. I was told before i bought (because i called to make sure) that scratch and dent may have cosmetic issues, or there may be easily replaceable pieces like nuts or bolts or washers missing. The unit i received was used and damaged and should not have been returned to inventory. I documented this in videos and sent back to customer service, who can't seem to move forward. I need some assistance with a return for the $800 paper weight you sold me for a working unit. Please help me. my support request number is Request #1793911. my phone number is 404-457-0120. thank you.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on August 18, 2023, asking for a detailed description of the item's failure but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Ordered the tree shear, never got it because it was lost in transit.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item was not as portrayed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Horrible. Item arrived damaged and after 4 calls no response”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“didn't receive one item on the order - still waiting to see what SAIA Freight and Titan work out regarding refund or replace. want a replacement. want the item (clamp on debris forks).”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and processed the refund for the lost item. The refund should reflect on your account in 5-7 business days. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Nothing fits together and locks in. Junk! 1) I have a mini to full size adapter plate. On the mini the spacing is off and doesn't lock in. 2) the adapter on the "full size" side doesn't lock into my ""titan brand" driveway grader. ALL TiITAN PRODUCTS!!! $2,500-$3,000 in attachments and they don't connect/lock in to one another? What now? Come pick them up? Give me a refund!!!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The forks you sent me are not the same ! After I installed the base and put the forks on the tip of one fork is lower than the other one. When the right tip touches the floor the other one is about an inch off of the floor.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“No no no no no”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The unit was to be delivered in 1 week and didn’t arrive until 3 weeks. The big spear bracket is built to light, front of tube has two little spot welds that have already broke, I would gladly send it back so I can get one built to handle the weight of the bales we make, all paper work and warranty papers were destroyed in shipping, I guess luckily for you, thanks for the under built pos.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Flail mower lasted 5 minutes and nobody has responded to my email.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I have been waiting longer for a response and solution for a broken line (came that way) on a set of hydraulic forks than it took to ship the item to me.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“The units were assembled incorrectly”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews