Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“absolutely horrific; 1st shipment was lost by carrier after 15 days in transit from mississippi to texas it was delivered after the order had been cancelled . 2nd shipment ( ordered as a replacement for the first was also lost then found in california ( explanation was illegible shiping sticker. this shipment was cancelled by the buyer also. approx. 10 days later , after numerous published delivery dates to the buyer it was actually returned to the seller. in approx. 40 days two orders were returned and deliverd about 14 days late on a shipment less than 600 miles. still waiting ( will require 14 working days to process) my payment on the second shipment. Titan may make useful and functional equipment but they're shipping system / customer service groups need some real work to be functional”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was returned to our warehouse by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that we have received the returned item and the refund is now being processed. The refund should reflect on your account in 14 business days. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Customer service was terrible. Two of three items were delivered on time, one of the three items shipped was lost because Titan's shipping department put too many shipping labels on the piece. Fedex refused to deal with me directly because I was not the shipper. After weeks of follow up calls to Titan being told that someone would contact me in 24 hrs and no one ever did, a replacement was finally shipped. Once the replacement was shipped I was told that this would a one-time accommodation Titan would make and in the future I would have to purchase shipping insurance. So Titan is telling me that I have to buy insurance to protect myself from the incompetence of their shipping department since it was their mislabeling that caused the issue in the first place. Never again.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Disappointed. The JD Green color is nowhere near a match. Wish I would have ordered black. It also doesn't roll well at all with weights on it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The hoses are too short and would be torn off if the forks were tilted forward completely.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Delivered to the wrong neighborhood, I had to drive my bobcat down several street to retrieve my equipment”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience. We were able to locate your recent order with us and found the order was shipped within 48 hours of placing the order and shows delivered within our promised 5-7 business days. We hate to hear that FedEx delivered your order to the wrong address. In the future, I recommend contacting their customer service department to clear up those issues with them to avoid that happening again. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Does not fit. Holes are improper distances for skid steer quick attach.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“they sent me a used pallot fork frame that was bent and now there just stalling to come and get it”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in issuing your return request. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Sent wrong item and will not respond to requests for return/resolution”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing your feedback. We have reached out to you via email but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com for any issues you may still have. We hope to be able to serve you again!

Posted 1 year ago

“Price was right, shipping was fast, but the 42”trencher bucket could definitely fit better. I had to push on it from the sides to get the holes to line up with the bucket pins and the bucket has an almost half inch gap between it and the mounting plate, which will allow a lot of dirt to build up in between and lso the pins are barely in the holes. Ive got my fingers crossed this is not going to present a huge problem for me as I change from bucket to trencher a lot. I will definitely have to get plates welded on to correct the problems long run when I get the time. Not happy about that. The bucket seems to be constructed well but fitment is a definite issue and this bucket shouldn’t have passed QC. I shouldn’t have to spend money to fix issues on a brand new bucket.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I ordered a 48” long auger and it came about 6” short which does me no good. Customer service seemed to care at first, but I have now sent 3 emails with pictures to the guy who was supposed to handle the claim and have not heard back since. I keep getting emails from titan asking how they are doing with my claim, but they haven’t answered me back yet.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and asked for a photo of the item showing the tape measure's measurement of the full item for us to assess the issue further but we haven't heard back from you yet. Kindly send us the photo by sending it to support@titandistributorsinc.zendesk.com. You may also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“You need to switch to a different freight carrier took almost three weeks to deliver I work for a freight company 3 to five day for a delivery”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Horrible customer service and return policy”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“I have written twice before and no one cares enough to call me. There is a pretty big problem with this cutter. I feel like I have walked off a cliff. The fellow who wrote me last week was not any help. Let’s see if someone actually reads these request! David West. 205-515-9919”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and informed you that we do not custom order PTO lengths. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“was delivered monday August 14th tried to use it and the sand gets under the bets and it jams up,called August 15th and they said to put in a warranty claim, which we did, have been going back and fourth for a week asked to talk to someone instead of emailing got told they only deal by email, then they told me in an email it will be 30- 90 days before we would get an answer, we bought it to bed our dairy cow stalls with it to beds.,and the bill will be due in September. not happy at all..”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have bought several titan attachments and the basic product is a pretty good product for the money but definitely not designed for the professional. Parts and service after the sale is nonexistent. I had a cylinder on a grapple bucket fail after only a year in service and after contacting titan I was told they do not have an replacement cylinder or even a rebuild kit. Really???”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Box was open I’m still trying to figure out bolt grade and length for the 3 point spike attachment”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. You may also reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“the hay spear fits loose in the frame that takes both pallet forks and the hay spear. i bought it primarily to use with the hay spear. trying to get something done about it has been a nightmare. sent them video and pictures of the problem and i'm getting nowhere. hopefully, things get better in the next 10 days for me than the last 10 days dealing with them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item is damaged, bent and scratched.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Advertized item did not fit my machine. When I called, there's a significant restocking fee and the assistants were not particularly helpful.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“The product is unsatisfactory but the customer service has been abysmal. There are obvious issues with the product that I ordered, and trying to get the issues fixed has been next to impossible with the poor customer service.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in issuing a return request for your item. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews