Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“72" grapple order so0000077054 warranty claim #1784554. The pin plate not place square to frame many small pins missing no clips to hold them in. Large pins left and right side not all the in .why was this ship out? Was told the answer was to reweld the plate and grind the pins to make it fit warranty person ( cheenee mallari) is the you do business? Ronald H Lock 6365443122”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The pins are to close by about 3/8th of a inch it will not fit on my loader JDQC.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The attachment is not capable of any pulling or pushing with a root edge cutter/puller mechanism. First use of this product was a complete loss. The central square tube twisted and the 2" receiver broke outside the weld. I would not recommend anyone wasting their money on this product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“After multiple calls to Titan and the trucking companies, they were unable to deliver my order to my address. No idea why, as I get UPS and FedEx and have had multiple freight deliveries. In the end, the only options they gave me were to drive to a freight terminal in a neighboring state to pick it up, or have it sent back (my selection). Still waiting for my refund.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our support team who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This is the second shipment for the same forks and again it is damaged !!!! You need to do a better job of creating the forks as they are laying on to of the valve body and damage the it! We refused shipment and am requesting my money back.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Misleading advertising. Online shows a picture of what you think you are buying along with dimensions and shipping weights. The price is low, but the ad says dented and scratched. When the item arrives it is in perfect condition, but is missing parts that were in the picture. The only way you would know that the parts were not included is if you click on Specifications. But the picture showed all of the specifications, so why would you click on it? Again no dents or scratches. Purposely misleading advertising.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware as indicated on the product page. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Your 3 point dump box doesn't work when attached to your front end3 point. 🤔😝😝😝😝 Phil Forsyth philskater3030@yahoo.com 15175460002 Haven't had problems with other attachments 😝”

Helpful Report

Posted 2 years ago

Hello! Thank you for sharing your feedback. We have reached out to you via email but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“The shipping sucked and lied about the attachment. Never again!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“did not get my product”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Hasn’t been a good experience. The first item got lost so they sent another one. Then when it finally showed up it didn’t fit. I spent weeks going beck and for the explaining why it didn’t fit then to find out they want me to make my own modifications. Then a second one shows up and it doesn’t fit either and I have to repeat the entire process again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I usually write good ratings for Titan, but when you buy scratch and dent, you don't expect btf. Which is beat to _uck !!!! No bolts, it was hard to straighten.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware as stated on the product page. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“My item arrived had to use my tractor to un load the shipper had know way to unload then I found out it would not fit my tractor . Turned out no be a night bad they would except any responsibility guy named JUD was a real jerk”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We also checked and the refund was issued on July 30, 2023. Please note: Our refunds post in your account to the original date of the order. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Titan did ok. FEDEX not so good 😑😑”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The rototiller arrived badly damaged in shipping, I refused the order, it's been over a week and still ha ent heard back about them sending a replacement. I will be paying payments on it long before I receive it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked and the refund was issued on 08/07/2023. The refund should reflect on your account in 5-7 business days. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I have had stump grinder for a month now and still can't use and have no idea when missing part will arrive. VERY DISAPPOINTED”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Took 2 weeks to receive this item,when I got it ,was hard to attach and would not stay on.I could have made a better attachment myself.I have had to re engineer this item and make cables to hold it on.I really wish I had never bought it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order. You may also reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Your delivery, tracking, and customer service for deliveries needs a complete overhaul! Your people were no help at all trying to resolve my issue. When I call you, I want to talk to someone in the U.S. (at your headquarters) who cares about helping me!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Let me start by saying that I have bought a number of attachments from Titan and been nothing but thrilled with the performance and value. Five stars, and then some. That said, this thumb attachment is not a very good product. The cylinder travel is too short, so I bought a longer cylinder. The hoses use a metric flat face o ring attachment on the cylinder, so new hoses. The swing mechanism has a pin where the cylinder needs to travel so a rework in the thumb attachment point to the cylinder is required, as well as relocating the thumb pivot point to the bucket pivot point. So basically the only part I have used from this kit is the serrated thumb piece. I even had to cut the two serrated pieces apart to be able to use the bucket mount. Was it still worth it, cost wise, to get the serrated arms? Maybe. This unit is pretty budget friendly and if all you care about is fine adjustment of the thumb without having full retraction, this kit might be for you, but it really did not work for me. I was looking for something more "plug and play".”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Shipping process was very frustrating and customer service was not supportive and reminded us repeatedly that we didn't purchase shipping insurance so it was our problem, not theirs. Even though we never received the product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement as a one-time courtesy. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“It was delivered to us with a locked up motor. It was missing bolts,nuts,and washers to put the other wheel assembly on. It has scratches and dents all on it. We can't use it to see how well it will work for our yard.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews