Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“It took me over 2 months to get my harrow. Missing parts….. another month. So many people said, “ they would check on things and call me back.” That was rare to receive a call back. Finally got the bolts, and guess what? I had to run to Home Depot to get a large bolt.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Product arrived in shredded boxes, missing a key part to the order. I have tried contacting Titan attachments, with no luck . Even called and was out on wait for 45 minutes only to be disconnected.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Our specialist sent you an email on July 14, 2023, confirming the parts but we haven't heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com to further assist you.

Posted 2 years ago

“I paid extra for 3-5 day delivery and it took over 2 weeks to arrive. I requested me delivery money back and I was denied”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I had a doser blade shipped to me and it came all beat to hell with the paint scratched on every section. I called before unloading and was told if I accepted the item that i would get a quote “significant “ discount. After I accepted the blade i was told i could only get $50 off. What a joke. After several calls i was only allowed &100 off. I will never shop here again. I ordered thousands of dollars worth of equipment from titan and this is how im treated. No thanks. Ill shop elsewhere.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Customer Service was completely dismissive when the wrong part was shipped.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The Flail mower was delivered broken and they are not replacing it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I ordered (2) items a stump bucket and a set of fork extensions. The stump bucket arrived, Titan and FEDEX have miss placed my fork extension. Shipping was labeled as free, but I had to pay a $75 handling fee and a $24.99 shipping insurance fee. So a week after delivery and paying an extra $99.99 my “shipped” and marked as “delivered” fork extensions are not at my farm and I still have no resolution from Titan or FEDEX besides they are investigating and looking for them. My original call looking for my fork went to an overseas call center, the lady was nice, no issues there. But the customer service after the call has been 2 emails both saying they are looking for my forks with no contact info or point of contact to talk about the issue or resolution. I called FEDEX and started the search with them. They manifest says two items, they have a picture of the pickup from Titian showing two items and yet they delivered one item and marked it as delivery complete. Moral of the story gear seems good from what I’ve seen, just be prepared for headaches and don’t be in a rush to get your work done.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Came in 2 shipments over a month apart instead of waiting until both parts were ready for shipment”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I am very saddened at the condition of the items recieved and the length of time it took to get my order.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“This is the worst customer product support I have experienced. I provided over 10 pics of the stump bucket attachment to show it does not fit. The response I received was "GRIND IT" - this a brand new piece of equipment and grinding should not be required. Product Support disconnected on me FIVE ( 5 ) times on the afternoon of July 20. Now I'm stuck with a $600 attachment that will not fit my 220R loader.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. If you don't agree with the suggestion to have it repaired, kindly reply to the email sent by our product specialist to give you other resolutions. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Spear was slightly bent upon arrival.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Temporary grade until I see how well I am helped with problems I have sent I several emails.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Bought on scratch and dent. The advertisement stated only scratched paint & cosmetic damage to the coatings, but it arrived missing all the mounting hardware. I contacted customer service and they said well scratch and dent may be missing parts too. THIS WAS NOT LISTED IN THIS PARTICULAR AD. By the time I buy all the mounting pins to make this functional I will have spent way more than regular price and will still have a box with over three sides of the paint almost completely scratched off. Not Happy, You may have lost a future customer. I went with TITAN because past orders went smoothly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The Pallet Fork Attachment does not fit into John Deere 2025r”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Product info said this was compatible with both category 1 and 2 implements. The spacing on the quick hitch was not flexible to accomodate spacing on category 2 implements. I only have cat 2 implements so the Front mount 3 point quick attach I purchased from you is virtually worthless to me. Your product description should not have said it is compatible with both cat 1 and cat 2. False advertising and it is not the type of product that is easily returned.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“We had an issue with the product as it does not fit correctly. We started talking to Matin right away and have sent all photos. Have never heard anything back. So we need a refund for this product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on July 12, 2023, but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Fork frame does not fit. Titan customer service is horrible.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Had to hire a welder to modify the Mini skid plats for 3 attachments💩💩💩”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I purchased the Economy Pallet Forks. Which didn't fit. The warranty claims Dept. said they were going to replace them and never have!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on May 04, 2023, asking if you would like to proceed with a replacement but we never heard back from you. Kindly reply to the email or contact us at info@titanbrands.com or support@titandistributorsinc.zendesk.com to further assist you.

Posted 2 years ago

“I am missing the cutting blade to the snow plow. I was asked send pictures of the missing component by email and no one has responded.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews