Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Embarrassed owner of a grapple that my equipment won’t support. Realized error was made and tried to correct less than 24 hours later. Once they have your money (PayPal), they hold you hostage and try to force a 20% restocking fee for changes. Now have two experiences with Titan, the first and the last! Buyer beware!!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Arrived damage tried working with customer support and they just quit responding. Horrible experience.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and sent you an email on July 19, 2023, offering you a partial refund but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Never got delivered and no one would send part back”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and informed you that the refund has been processed. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“horrible experience that still has not been resolved. Sold me a PTO driven bar sickle and the pto drive shaft they sent does not fit the spline of the sickle. Cannot get any resolution and can never get anyone to respond.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email confirming the model of the tractor you are attaching the item but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The product does not fit what it was sold for!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Paid for the express shipping and still arrived late.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Horrible shipping .”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Customer service - 1 star. I purchased the bed rack and then the price dropped on the rack by over $100. I wrote in to ask for a price comparison/rebate due to the price drop and first it took two days to get an answer then when I finally got an answer from Poohyee Arcenas giving me the standard run around answer. His email listed "any more questions respond to this email", I have replied back multiple times with more questions and have not got a response. I got a separate survey email asking to evaluate my interaction with Pooheyee Arcenas and I gave a low rating as my questions were not answered. He wrote back asking why he received a low rating and what could be done to increase his rating and to reply back to that email....well guess what I did reply back to that email with the reasons and asked to answer my previous questions and still have not gotten a reply back to that or the original email......”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 2 years ago

“I will never order from this company again. Made many calls about a part for the flail with the promise the parts dept would look into it and call me. (3 months later with no call) now on my last order I got charged for insurance I never wanted. Can you say money grab?? Now I share what happened to me on all my Facebook tractor groups. I suggest to them they use another vendor for equipment. If I can get 5 people a month to not use your company I feel like I’m doing a service to my fellow rancher”

Helpful Report

Posted 2 years ago

Hi, we apologize for any inconvenience. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. If you really don't want to, you have the option to remove it at the checkout page. Unfortunately, the item shipped when you requested to cancel the insurance which is why we were not able to cancel it for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“i ordered a part online on a Saturday morning. the Parts department was supposed to be open, it was not open. i left a message for a callback. i was called back on Monday morning and i asked if my part was the correct part i needed. the person who called me said i had ordered the correct part. the part came a few days later and did not fit. it was the wrong part according to another one of their reps on another phone call i made. i was told Titan had a no refund policy and i could not get my money back.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“the threads on the spears had an excess of over an inch that prevented the unit from fully attaching so i had to cut the excess threads off prior to use.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The attachment is not wide enough for my bucket but Titan don’t offer one in the correct size so I bought it anyway. When I tried to use it I discovered that because it was too narrow debris hangs up and doesn’t dump properly. But because I had to use it to discover the problem, I cannot return it because Titan will not accept returns if an implement has been used, even if only once. So I cannot recommend this company.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Quick hitch was advertised has category 1 or cat 2 but is not wide enough to connect to a category 2 box blade. Since it was a scratch and dent sale I don’t believe that it is returnable.”

Helpful Report

Posted 2 years ago

“Box was torn and hardware was missing.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To avoid further delay, we are offering you to purchase the hardware locally and send us the receipt for reimbursement. You can email us at info@titanbrands.com for a copy of the receipt or if you require further assistance.

Posted 2 years ago

“I bought a pair of standard duty 42" pallet forks for my yanmar yt235. They shipped and got em to my house within 5 days, which was awesome. I installed them and started using them to clear some trees out for a customer and noticed quickly there was a lot of play in the pallet forks where they attach to the loader (SSQA). So much play that it was becoming a safety hazard in my opinion as the lip at the top was holding on my 1/4 of an inch. So I lost a day of pay to load the tractor up and weld up some 3/8 inch spacer plates that I welded to the pallet fork frame to get rid of the play and make it safe. Upon reaching out to titan, I was informed that they won't do anything about it. So now the forks work fine, but I'm still out $600 for the loss of work that day all do to an out a spec pallet fork frame. I will not buy anything Titan every again. If they would've made it right, I would still recommend, but that wasn't the case. Also, I believe these are rated at 3000lbs, I was only working with stuff around 1000lbs, so this wasn't a cause by me. I received them this way.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The skid steer quick attach mount is out of specification and Titan disputes that. I measured the mount and compared it to the skid steer quick attach specs and it is too large. If weight is put on the tips of the forks or backing up with some weight the forks fall off the tractor. I now have to pay a welding shop to fix the mount so it does not fall off my tractor. The welding shop even said they are out of spec. Don’t buy them.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Do not buy these weak metal products. This is the second fork rack attachment I have had to buy. It lasted a short time and began bending on the lower rail like the last. It is now past the point of usefulness again. I am past the warrantee period and barely even use my Bobcat. The Bobcat rack I use alternatively, has never bent. No safety concerns and poor customer service, outsourced to the Philippines. Spent a lot of time on hold with no positive result. DO NOT WASTE YOUR MONEY. In this case, pay more for better quality. JUNK, JUNK, JUNK, JUNK, JUNK.....”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email sent on 06/27/2023 and attach photos of the item showing the issue to further assist you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“in the past I ordered a 136400 adaptor That item was missing the bolts from the lever to the pins in the past I ordered a eruo combination pallet fork 49' bale spear which did not fit (had to move pin to hook 1/4" closer) your company checked all of your stock and they were all found to be defective according to your E-mail response just last week I ordered a R151064 and I received a R151063 which is still being analyzed with your company at this time”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“You sent me the wrong item. I sent it back. I haven’t gotten my money back yet. I want to reorder but thinking twice about it. Very poor.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who processed the refund for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Terrible, second implement also doesn't fit, now I have two fork attachments and neither works!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews