Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Great Product, quick delivery.”

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We would love to turn this experience around for you, please don't hesitate to reach out to us at info@titanbrands.com for any concerns in the future. We hope to be able to serve you again!

Posted 2 years ago

“Stump bucket arrived severely abused and based on location and severity of damage, it was obvious that this unit was not new or was a return. Lots of damage at the JD connecting pins and nose which points to abuse at the warehouse or original owner, it could not be the shipper. Even after sending pictures Titan would not acknowledge damage or accept responsibility. Since i needed the bucket for s project i could not return it. They offered an insulting credit which should have doubled. This was my first purchase from Titan and I am a small tine operator so this will certainly fall on deaf ears. I would urge potential buyers to find a different provider since they advertise "new" but you may not receive a new product and there is nothing you can do about it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.co if you require additional assistance.

Posted 2 years ago

“The sickle bar only worked for 100 feet before the bearings blew out. Your description was misleading about the bearings not being high quality, they were complete trash. When the bearings blew it also bent a shaft so now i have a project on my hands and haven't even been able to mow once.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Very disappointed. Only part of my equipment order showed up so I can’t use what I purchased. Very difficult to get ahold of customer service. Used call back feature twice and it dialed me back them it automatically hung up! Very Frustrated.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your return and refund request. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“I received the crimper last Friday and spoke to Austin about damage and also sent pictures and video and still have not heard anything back. I cannot use the machine because of damage. Please call 5702900832”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“It was the wrong part and the return process was terrible and then I was charged for the return and restock fee”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in issuing a return request. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“If you deal with this company, make sure you understand your order will be delivered in separate pieces, at different times and no one can completely inform you of when it might arrive, nor will they inform you of this ahead of time. Due to the frustration of dealing with this company I will never deal with them in the future. I've been in business for 40 years and purchased many attachments for my equipment and NEVER been so frustrated over a single purchase. Been waiting for just under 2 weeks for the remaining parts of my order and was told by a company rep. It was beyond there control as to when the delivery would happen. It appears that I will have to make a formal complaint with the State Attorney General in order to complete my purchase process with this company.”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 2 years ago

“Horrible experience, spent $1400 on three items. Two are of the three are damaged and unusable. Getting someone customer service is nearly impossible and worthless. They blamed the damage on the courier who would have to have dropped it of a roof to do the damage. Waiting on my credit card dispute to be resolved. Save your time and money it's not better quality equipment than the stuff half the price. Also they said its made in the USA looks the same as the Chinese stuff with worse welding.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“The product arrived in a beat-up box. Paint scratched.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Mower is not functional. I called support but was told they won’t send replacement parts. PTO shaft came missing bolts. Customer service said they will not send replacement parts. Either send me a replacement PTO shaft so I can use the mower or come get it. I’m not paying for this until it’s resolved.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Would take too long to put into words what a nightmare my order from Titan turned into. Got no help from Titan in trying to get my attachment delivered. After waiting five days for SAIA to bring my order (it was in Abilene, Tx which is 70 miles from my home) and not being able to get a delivery date from either SAIA or any assistance from Titan I drove to Abilene and hauled the attachment home.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Received my new attachment two weeks ago however the box was damaged and hardware to put product together was no where to be found. Contacted the company a week and a half ago and after being on hold for 1.5 hrs was told they would get the hardware sent out. A week later sent an email as I have not received any additional info for the hardware being sent. Was told they would look into and get back to me and still have no information or ability to use my $1000 piece of equipment.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered a PTO and 3 point adapter rated at 2400lbs. The first time I use it I was using an 800lb sweeper. I went over a slight bump and the bolts holding the face plate to the main unit pulled the threads out of the main body. The bolts did not shear or break, they pulled the threads out of the unit. Clearly cheap steel (it did come shipped on a metal frame with a Made In China sticker). Titan took their maximum 90 days to review, hoping I would go away, then they denied for misuse. I used it as advertised at 1/3 the rated weight. Total Junk.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I was hoping for a great experience and a nice product, but neither happened. I was looking for a pallet fork set for my John Deere Tractor and after placing my first order, I got a confirmation email and noticed the pallet fork frame was black, I immediately called the salesperson back and told him the item number was wrong, so he was going to try to stop the shipment, but it had already been picked up by the delivery service. Next, I was transferred to someone in shipping and they were going to try and have the shipment returned, which did happen and took nearly 2 weeks. After the shipment was returned to Titan, I called and placed another order for the Pallet Fork set for my tractor. After a week I received my order and when I tried to attach the Pallet Fork Frame to my tractor, it wouldn't fit. One side was very tight and I was able to get it to engage the John Deere Hook and Pin attachment. The other side was over .125" shorter between the hook and pin and would not engage the John Deere Hook and Pin attachment on my tractor. At this point, I contacted customer support and was asked to see if I could have it altered and welded. I don't have any capability to do this on my remote property. So, I was told I would have to return it for a refund. So, the bottom line is I don't have a set of Pallet Forks for my tractor and I'm very disappointed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Scammers that were phishing for my email and phone number. Please don't purchase from them, and the 5% off discount doesn't work as promised on first purchase as you never will get to use it. 0 STARS!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the 5% code did not work. Regarding this, we highly suggest using another browser instead of using your current browser. We also recommend doing basic troubleshooting. Kindly follow these steps for troubleshooting: • Refresh the page • Clear cache/ cookies. If it is still not working, you can also place an order through our sales team. Our sales team will place the order and apply the code/discount for you. Our phone number for orders is 1-800-605-8241. Please take note that coupons are only valid on regular-priced items. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

Hello, please accept our sincere apologies if the items were shipped separately and if the item received has wear on it. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. As for shipping, we ship it separately to avoid charging you for the oversized handling fee. Some freight orders will be assessed a handling fee which is not refundable. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Unfortunately, the low rating is mainly due to the shipper Fed Ex. as they kept delaying my shipment due to "operational issues" for 3 or 4 days. And I finally was notified that it was being held for customer pick-up at their hub. (50-minute drive for me one way) So I went to get it on a Friday afternoon only to discover it was not what I had ordered. Supposed to have been a skid steer mount spear frame instead, it was a John Deere or Euro-style mount. The lady at Fed EX said they would just send it back to the manufacturer (Titan) for me. I immediately called you guys, Lovely from customer service helped me and said I would get a refund once the item was returned. I thought that was the end of it but nope Fed Ex delivered it to my house on Monday. So I had to contact your customer service again and get an RMA label to return it. So another trip for me to a Fed Ex drop-off point and they were reluctant to accept it even though I had a return label and was told to take it to the nearest Fed Ex drop-off. (Walgreens) I was told by the person at Walgreens that I may have to come back and pick it up if Fed Ex refuses to take it. By this time I was totally confused and needless to say very frustrated. Fortunately, it appears by the return tracking (399324901136) that it is on its way back to you guys but as of this email, it is delayed in Charlotte with an expected delivery on 6/16/23. (I will believe it when I see it.) So now it has been a 3-week ordeal for me and I am still waiting on the item to arrive at your facility before I can get my refund. At this point, it would not surprise me if it didn't show up at all. I know Fed Ex says they will ship anything up to 150lbs but I truly believe the size and weight are the reasons this item is not being delivered efficiently. Shipping the wrong item is just an oversight or mistake but maybe Titan should rethink how or whom they ship their items with. I have more time and effort now into this item than it cost. I believe Titan makes well-built, quality products but a simple oversite has made my whole experience miserable.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I tracked your return and it is still in transit to our warehouse. The refund will be issued once we received it and it should reflect on your account in 5-7 business days once issued. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Not made right so it doesn't fit my tractor”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The attachment had light rust in some spots and I was disappointed that the 5% off discount code wasn’t applied. I called shortly after making the order and yet customer service refused to make the fix. I am starting a new ranch and this was my first of many needed attachments.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your request to use the 5% discount on an order that has been placed was not honored. Your feedback will undoubtedly be used to enhance our policy about discounts and coupons. Unfortunately, we are not able to retroactively apply any coupon to an order that has already been placed. We suggest you use it soon on a future order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Terrible, Customer service is non-existent, "Laura and Stephanie" could help with anything. Response times are a joke. This is my second order from Titan, I should have learned my lesson from the first order but I didn't and I certainly won't make the mistake of ordering from Titan again unless to company goes through a massive change for the better.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I ordered the wrong forks but the cost to return is too high to justify. I needed the euro style and got the pin style. Restocking fee and shipping are over half the cost of a new frame.”

Helpful Report

Posted 2 years ago

Hello, I'm sorry to hear that you ordered the wrong item. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews