Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I ordered a scratched and dent titan spreader from there website. Normally I expect scratch and dent items to just have a few scratched and dents but what I received was a heavily used spreader thrown in a box with missing and dented pieces and no instructions for assembly. When I called there customer service to return i waited 1/2 hr to talk to an "overseas representative (this apparently is not a US company) and told to enclose pics which I did. Just received an email from this company stating they don't do returns. Stay as far away from this company as you can.”

Helpful Report

Posted 2 years ago

“One of 4 attachments lost in transit. Absolutely no help from Titan.”

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Posted 2 years ago

“One of the attachments I ordered never arrived. I called Titan who said they would call me back within 24 hours. They did not. I called the two shipping companies that handled the products. Turns out the 2nd company never received it from the 1st. Called Titan again, they said it was under investigation and, again, they’d call me back within 24 hours. Again, they never did. After about 2 weeks with Titan doing absolutely nothing I canceled the order and SHOULD be receiving a refund within 24-48 hours. Going on about 32 hours and have yet to receive refund.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Picked 1 star cause there wasn't a 0. Ordered pallet fork attachment. Forks arrive on time but no frame. Had a label fpr shipping but wasn't shipped for another week or 2. Called daily and only response was it was not picked up wait a day. Every day fpr 5 days that was the response. Was told I'd get called back 5 times with more info. Not once received a phone call. Will never order from here again terrible customer service pretty sure the customer service dept is a out of country call service”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Bought a 72-in rototiller PTO shaft cover came in damaged. Send email plus picture of damaged part 5/25/2023 . still no response as of 6/2/ 23”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Product was missing pins, not in a box when delivered and was a week late. I realize this was a carrier's problem. However when I called Titan customer service they said they would send pins and install instructions, they never did. I bought pins myself installed and have unloaded 2 trailers of logs with it. The main thumb has already bent and twisted. Will see what Titan does to resolve the issue in response to this reveiw.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Attachment was constructed poorly. It was missing welds in the top. Pictures of the item on the website showed welds in those locations, yet they were absent on the attachment when it arrived.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Horrible customer service and shipping. Placed my first order over 3 weeks ago and still have t received all my items. Also it’s been a week and still waiting for a manager to call me back like I asked. Will never purchase again”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I picked up about 3000 lbs and the underside of attachment bent causing the entire thing to fall off. This is junk”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I reached out immediately to modify an order but they lied and said fedex already had the order. Tracking shows fedex received it a week later. I refused the package and it went back to Titan. Now they refuse to give me a refund.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your modification/cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Received my cat 1 quick hitch today. Very disappointed in the quality. The left side won’t open enough to allow the bushing to fit. All of the mechanisms are very flimsy. I doubt it will last long. I would recommend buying another brand.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“3 pt wood chiier was received damaged in several areas. Had with many missing parts. Called Titan, parts shipped on 5/18 but did not receive as of 5/31. Attempting to reorder missing parts delivery, still on phone with Titan 55 min and counting. Wood Chipper went on sale prior to receiving the unit. Titan will only honor sales price within 24 hours of ordering product. Over 1 hour on hold and I was hung up on while trying to reorder parts”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Also, Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy.You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Be wary of Titan. They do not stand behind their products. There is no predates support. Bought a Finish mower and the driveshaft is too short for my tractor which I have found out by reading multiple reviews. They will not swap out with a longer driveshaft. Basically their attitude is “tough luck, sucker”. They should at least advise on this product that it won’t fit some very common tractors. Won’t be considering Titan for any future purchases.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I am still waiting on the third delivery of parts since the first two did not include the entire rake I purchased. It’s been a month and a half and I still can’t use the rake I purchased in April.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“This was your third attempt to send me a non-defective hitch. This, as well as two others, were sent back to you. The locking pins do not retract enough to allow for quick attachment removal and thus not a quick hitch. Hopefully, a refund is in place or you will send me a hitch that was quality inspected before shipment. Ron Centola”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Ordered at Stump Planer. It arrived damaged. I filed a warranty claim and was told to find my own parts with no sources for the parts and no part numbers. I will never buy anything again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“This order was messed up by your carrier think about switching.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our management team, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Extreme delay from FedEx called titan rep couldn’t care in the least said to call FedEx might as well talk to the wall with either one. FedEx was acquired by you for deliveries their service is a reflection of your business. As a customer I expected your co to deal with your carrier. Not take a non caring attitude”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Wouldn’t accommodate mistaken order even tho I attempted to cancel minutes after ordering. Lost a loyal customer over $44.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“You gotta be kidding me. So far I have been charged twice for 1 set of forks. No response from Titan that fixes the problem. Was planning on buying more but with this service no way”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for the duplicate charges. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews