Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I have not received the frame. Fedex denies the claim because I am not the shipper. The shipper has to put in a claim with fedex”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Poor customer service”

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Posted 2 years ago

Hello, please accept our sincere apologies if you were not satisfied with how we handled your inquiry. Customer satisfaction is always our top priority. I checked your account and found that you had already spoken with one of our escalation specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The root rake I bought arrived damaged ..”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The internal height of the attachment plate is 1-1/16 larger than the height of the QA plate on my machine. The engagement pins on the machine aren't that long because they don't need to be, but now I have a new attachment I waited over a month for and customer service has been dragging their feet to respond”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Arived damaged and poor build quality! Titan refuses to contact me back have called and called aleays waiting on hold uploaded 30 plus pics and they refuse to return or make it right BUYER BEWARE!!!!! THEY DONT STAND BEHIND THEIR PRODUCTS! Will never buy again from this company!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 7th of March. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Mower arrived with a dead battery. Having major engine problems”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The first time I used it with a hydraulic top link, the top tube ripped out. I think the tubing should be thicker than 1/8” material or reinforced.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I ordered a package of cords for my 3point hitch trimmer from a person on the phone. I was very clear I wanted a package, not just one cord. He seemed unfamiliar with the product. My order arrived and I received only one cord! Now I’m having trouble getting this resolved and still need the package of cords. Very difficult communication with them.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I tried to order a hose with some belts. They stater the hose for the 155 flail was not in the book and they would have the parts dept. contact me. After a week I called back and was told my ticket was still in for the parts dept to find a part # and contact me. Still no call!!! Titan has this pos made with banjo fittings that make it difficult to find. We will need to build the flail out with regular fittings that can be found anywhere. I will use another company for future purchases”

Helpful Report

Posted 2 years ago

Hello, we apologize for the inconvenience. For parts orders, you will have to go through the product team as they can't be purchased through the website. Kindly call 888-410-1503 and press option 5 for Product Support. Our product team will check the availability, price and place the order for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The equipment I ordered was missing parts when it arrived. The bolt holding the parts in place on the other side was only hand-tight, so I suspect the other side vibrated loose in shipping. I contacted customer service, sent pictures, and was told your company does not have the parts available, and they asked me to "source them locally" and submit the costs for reimbursement. I asked for an update on when the parts would ship. I am still waiting for a response from customer service on when parts will be available to ship.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The product is nice, once it finally arrived. The website said "in stock" when I ordered, turned out the forks were in stock but the frame took WEEKS to arrive.”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the frame you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“There was no manual and the gear box had no oil and ink indication on how much to put in. I had to assemble the 3 point hitch and after all that within 1 hour the implement broke. And you customer service person was zero help. How do you stay in business?”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Horrible experiance. Made 2 seperate orders paid threw paypal. They shipped 1 order to wrong address 5 states away and refused to stop shipment or redirect it. Then refused to have it picked back up. The first order arived damaged 4 implemnts and all had issues from bad scratching and deep gouges into the metal. Very bad welds on stump bucket and pallet fork frame. Looks like a child did it. Build out of square with crooked suport braces. They wire welded these implemnts have lots of cold joints with no penatration. So not built strong for harsh use. Again they wont call me or get back to me and its been 2 weeks i keep getting the run around. 2500 order and they refuse to take back the order and refund my money offered me 100.00 wow this company sells garbage and refuses to stand behind their products. DONT BUY FROM THEM!! Buy quality from someone else.”

Helpful Report

Posted 2 years ago

Hello, we apologize for any inconvenience. I checked your account and found that you had already spoken with one of our escalation support who assisted you with your concern and informed you that you have to reach out to PayPal. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“the wait time was entirely too long”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“issues still not resolved”

Helpful Report

Posted 2 years ago

Hello, we apologize for the delay on your refund. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and followed up on the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The package arrived and it was missing all the pins and bushings”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered the wrong shaft. My fault but I sent back a unused and promptly packaged part. Understand me paying for the shipping back to you but 20% restocking fee is outrageous just to put it back on the shelf.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not satisfied with our return policy. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I ordered pallet forks. It took over an hour with a sledge hammer to move the forks into position. I wish I had read the reviews that say the forks don't fit properly and need to be grinded.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Damaged box led to missing Hardware. Hardware what was left of it was loose in the box. No directions and slammed into a different code reader which did not work for assembly. Went online after having replacement hardware sent and there is no mention of a particular part in direction and Customer service is of no help.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Terrible customer service. You called and set up 2 deliver days and times and cancelled both day off, after I had taken off work to receive the shipment. Customer service did nothing to solve the issue besides try to blame someone else.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the requested delivery schedule was canceled. Unfortunately, we have no control over these, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews