Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“the wrong item was sent, again....”

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Fork attachment arrived damaged. Not titans fault,all on fedex. Titan has received the attachment back as confirmed. Refund is unusually slow. Don’t understand why.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Please make it easier to return products. 20 percent restocking fee for a new product is too much.”

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Posted 2 years ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our support team for them to consider your suggestion. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“terrible warranty policy.....took 3 days to "approve" my warranty claim, then they said 30-60 days for the quality people to "evalute" the problem. had to send them pictures and videos. the post hole digger doesn't work!! I dug about 12 holes with it, then it broke. never going to buy another thing from them. terrible warranty”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Less than a month old and the gearbox goes out waiting to hear back from them?”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Parts were missing due to box being damaged in shipping. Slammed into a CR code for instructions which didn't work. Called Customer service and finally received missing hardware. Went online and instructions were useless.Contacted Customer service one again via email regarding two metal parts which were not in the Instructions online and I's still waiting for response after sending pic of said part. I will never deal with this company again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Part was worng even tho it said it would fit. 20% restock fee and have to pay to ship it back. Won’t Oder anymore form them”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Very unsatisfied already wrote a long email exspressing my concerns and my email was basically blown off”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Never seen such lousy service. You order one thing you send something else and blame me. Guess I want order the other things I had in mind, 8ft tele bucket $2,000.00 plus, 3 point cable and pipe layer among other items I want. Just found out about titan. Sincerely Leon”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Product damaged and top plates welded on crooked.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“First off let me say that the quality of your product is very good. I purchased the bucket to dig a ditch for my son to bring in power to his shop. The bucket arrived promptly but we noticed that there was no way the bucket would fit our tractor even though I was assured when I ordered it that it would fit a John Deere 48 backhoe attachment. My question is how do I now return this bucket? Tony Hague”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“2nd time I've ordered this item and for the 2nd time it came incomplete. Last time, I was told by your customer service and parts department, for 2 months mind you, that the spare part would be sent. Then after two months that just suddenly changed to a no. I ordered it again. It's missing the same part. I guess there is no quality control. I want a full refund and a return label to send this garbage back to you. Then I want to be taken off of your lists. I'm done with your company. Have a supervisor call me so I can have my refund confirmed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Poor customer service call center was not knowledgeable of the products please refer to request 1725959.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Worst thing I’ve ever bought in my life terrible design can’t even use it if you don’t modify it”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I cannot get anyone to communicate with me. My order arrived with 12 missing parts. No one will call or email me back in regards to my issue. This company is horrible customer service. Who knows if the equipment is legit or not because you don’t even have the parts to put it together”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I will never do business with Titan again”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“SENT ME A DEFECTIVE PRODUCT AND WILL NOT REPLY TO EMAIL.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“everything was terrible , the shipping and the4 piece of equipment”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our escalation specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I was sent the wrong size, I called to get the correct one and still haven't heard back so I called again and they said it would take a few more days to see if the replacement is approved!!! What the heck.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“OK SO NOT ONLY DID WE PAY FOR EXPEDITED DELIVERY AND DIDN'T GET THAT, IT TOOK 1 MONTH TO RECEIVE IT, IT WAS LISTED ON THE INVOICE AS GENERAL DELIVERY NOT EXPEDITED SO SOMEONE ENTERED THE DELIVERY INCORRECTLY. WAS TOLD THEY COULDN'T DO ANYTHING ABOUT THAT, VERY UPSETTING!!! BEST FOR LAST, ALSO WHEN WE FINALLY RECEIVED OUR PACKAGE IT WAS VERY DAMAGED AND THE HYDRAULIC CONNECTION WAS LEAKING!!!”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. We are sorry as we cannot guarantee shipping timeframe as it is estimated and cannot be guaranteed due to carrier delays. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews