Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Horrible customer service. You sent a coupon for giving my e mail.address....then wouldnt honor it.”

Posted 2 years ago

Hi. We apologize for the technical issues. Regarding this, we highly suggest using another browser instead of using your current browser. We also recommend doing basic troubleshooting. Kindly follow these steps for troubleshooting: • Refresh the page • Clear cache/ cookies. If it is still not working, you can also place an order through our sales team. Our sales team will apply the discount coupon for you. Our phone number for orders is 1-800-605-8241. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Bad customer service”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“They do not fit my attachments !”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I believe it will be a good product but it came without hardware. I assume it was lost in shipping because it had 1 bolt and 2 nuts. Currently working with customer service on replacement. Hoping for the best.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Bought at$239, delivered 4 days then add popped up for $170 for the item and when I called for a price match or discount she said nothing We can do about it. Poor customer service.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 2 years ago

“I purchased a attachment for a 3 point hitch and it came not complete. I message and called the office and they said that they were going to refund my money because they could not replace it. That created an emergency on my por because I needed that tool to do a job I was not able to complete my promise to the customer. That created an emergency on my por because I needed that tool to do a job I was not able to complete my promise to the customer.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed a full refund without requiring the item to be returned. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“never received my wood chipper. Now you can keep it. What a mess”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I bought the pallet forks ‘made in the USA’ for John Deere tractor for around 850.00. Transaction started off good with confirmation and updates. FedEx delivered the first of 3 items within a week. The frame arrived damaged with numerous areas where paint was chipped or wasn’t applied correctly. Called customer service and received a 10% discount offer after sending several photographs of the damage. Declined the offer and asked for another frame. Was told there weren’t anymore available. Expressed my disappointment and ultimately am returning pallet forks and full refund. I purchased a John Deere (Frontier) pallet fork from a local dealer. The business provides customer service that is worth the extra cost. I’m extremely happy with the JD pallet fork. I think Titan sold me damaged goods. I wouldn’t recommend purchasing from Titan.”

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Posted 2 years ago

“Received the forks and the added support on top was bent. Contacted customer service and they offered me 10 % discount for the damage(68.00) dollars. You would think spending 700 dollars with a company they would back their product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I do not have a problem with Titan. My experience, the first one with an order was placed I thought Tieton but it turned out to be pallet forks. It was the worst purchase agreement in my life the worst schedule in handling of a shipment I've ever had and I don't know how the two companies are separated, and both seem to sell. titan equipment”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and reached out to the carrier for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Wouldn’t fit my tractor with SSQA you don’t give measurements of pin openings and it was 1/2” off and can’t return without getting penalized with restocking fees and shipping so I had to take it to get fabricated to fit”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Terrible experience buying a scratch and dent product. Your company did not even check why the original was returned. Damaged parts. Pieces missing. Sent photos. The problem is not resolved. I have been waiting for days for a response. What a joke. Poor customer service. Ready to do yard work. Should have never bought over the internet and shopped local. I have no idea how to get parts or a refund. Are you that busy not to respond?”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Terrible experience wouldn’t recommend them to anyone.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer specialists who explained the policy. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The flail mower is good . I made a mistake and ran the mower without gear oil and that is on me but I replaced the bearings and it’s fine but after running it for several hours the drive shaft came apart and after examining why , what I found the grease fitting was never installed so I didn’t know to grease that area but the reason I give it a low rating is the customer service is really bad you can’t find parts and one person states they have them in stock and then someone else states they don’t then the original person emails you back 2 days later and tells you they have one but they can’t take the order and then you call to make the order and it starts over . I’ve owned this mower for over 2 weeks and have used it for about 2 hours at most . The first issue was on me but after examining the gear box the internal bearing on the belt shaft wasn’t ever tight enough to keep the race and bearing mated up so no matter what the bearing would have failed after running anyway. I have and run a lot of heavy equipment so we have to do machanic work so I’m not someone that doesn’t know what to do . Yes the gear oil is on me completely but everything else is on Titan”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Sales and customer service was first rate. The shipping was awful. Order was placed on April 4 but wasn’t completed until April 25. Part of package was lost by shipper.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer service specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Item arrived damaged/non functional. Customer service rep has been arguing with me for 4 days now saying if this one is bad, the whole batch will be bad. I just want a working one.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“While I have had luck with Titan Attachments in the past, there truck bed bike rack is garbage. Nowhere on their website do they advise that it will only fit twenty inch wheels or smaller. I do not own any bikes that fit. Then, you will be charged a 20% restocking fee, after you pay to ship it back. So, it is not worth it to buy this rack, and I can't really return it without losing most of the money I paid for it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I purchased a spreader that was on clearance. The description mentioned there may be parts missing. However one of the tires will not hold air. If the tire was missing I would have understood this. The tire was damaged and I requested some assistance with it. They refused any assistance. I just needed assistance with the tire. Again it was damaged not lost.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Not a good experience”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Would not accept the 5% coupon that you kept sending me.”

Helpful Report

Posted 2 years ago

Hi. We apologize for the technical issues. Regarding this, we highly suggest using another browser instead of using your current browser. We also recommend doing basic troubleshooting. Kindly follow these steps for troubleshooting: Refresh the page or Clear cache/ cookies. If it is still not working, you can also place an order through our sales team and they will apply the discount for you. Our phone number for orders is 1-800-605-8241. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews