Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Your 48inch attachment was 46 1/2inches width.”

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Howard - How did we do? Now that your order has been delivered i ordered 4 units all reported to have been delivered while i understand that damage and things happen during transit if titan received materail back from the shipper as damaged - why not notify ME instead of requiring me to track it down??? i love the ONE of FOUR carts that i have but am anxiously waiting for the rest”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item package was damaged in transit and was returned to us. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I havent got it yet, 16 days after I ordered it and I paid for expedited shipping”

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Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I HAVE NOT RECEIVED MY ORDER YET YOUR CARRIER DROPPED IT AT THE WRONG LOCATION SO CURRENTLY YOU HAVE A GRADE F.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered and was shipped a Titan backhoe tractor attachment with thumb although the THUMB was not in the shipment. Still no THUMB after trying for a full year over twenty customer contacts . I was finally sent a BOLT on thumb in which I have to modify ( machine shop not cheep) . Titan has very few replacement parts for their products. Good price good customer service good delivery. Payed 5,000.00 for a THUMB BACKHOE with no thumb”

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Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“I got the hitch with hay spikes the paint on it was horrible but didn’t care the spikes work ok and the hitch welds are bad they hood but are by far worst I’ve ever seen I’m not happy with it and do not recommend anyone to buy this hitch”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“This is my third request for service. I have a quick hitch and the attachment levers do not retract when the handles are up. I received a replacement hitch and one attachment lever is defective. When the handle is up the lever does not retract. I sent an email last week and so far no response. As noted the replacement hitch has a defective level as it does not fully retract. Please send me another hitch or replacement parts that work. Ron Centola 585.259.2042”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“It took nearly four weeks to receive the product I was told I’d receive in two days. Kept getting the run around and drug out the entire process.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Did not receive the pin kit nor door lock. Did receive another door. Can not use ballast box without the pin kit.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and informed you that the part you received is the correct one. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I made a mistake and bought the wrong item. To send it back, I would have to pay shipping plus a restocking fee. Costly! Also, very hard to understand the accent of the people at Titan.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not satisfied with our return policy. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Order was not protected during shipping at all. They weren't wrapped in anything and had several scuff marks, missing paint, and dings. Contacted Titan and sent pictures and no response so far, it's been 5 days.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and offered you a partial refund which you accepted. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“So after using my attachment for about 5 hours things started coming loose. The shield plate that covers the hydraulic hose connection came loose. Tightened it down but after about 10 hours of use the bolts that hold that guard turned and then rubbed up against the hydraulic hose connection and bent it and it started leaking. And then on top of that one of the 3 shafts that the claw mechanism revolves on came out of its sleeve completely. The bolt that held it on came loose and fell out. So I need new hoses, the shaft and bracket and bolt that holds it in place. All these issues are due to someone not properly tightening down these items. I’ve tightened everything now and there was many things loose!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“I have emailed customer service multiple times and have not received a response back. It has been almost 2 weeks and unfortunately nobody is getting back to me.”

Helpful Report

Posted 2 years ago

Thanks for sharing your feedback. We have reached out to you via email on the 5th of April but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanattachments.com, for any issues you may still have.

Posted 2 years ago

“the service is to slow with no results Titan cares little about the customer also your shipping quality is terrible after two times shipping and still arrived so damaged that Fedex returned the order without attempting A delevery so frustrating thats why I cancaled the order now Iam waiting way to long for A rebursement”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“Shipping service was terrible. Item arrived a week past expected delivery. Shipper communication was awful. UPS subbed out to third party. I will never order from you again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Your feedback has been forwarded to our Shipping Team to help improve our carrier services. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I did not receive my attachments. I received half of the shipment but never the other half. Had to return the item.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“I ordered a replacement cylinder for titan grapple that fits John Deere on 4/10/2023 l got an email 4/11/23 stating it was packaged, labeled and ready to ship. Called on 4/17/23 for status and they don't know where it is but will give me an update within 24 hours. This kind of service sucks!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and it was delivered on 04/24/2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“ordering and money transaction was fine. quality of the product was poor and not usable. Water will intrude in the gap and hole and decrease the life of this product. if this item was inspected these issues would have been found. This item was also damaged during shipping. The shipping damage could have been fixed but with the other issues it needs to be returned. warranty claim (1711166) has been filed”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Unwilling to provide a refund or replace the item that was shipped to the wrong address. The item was shipped clear across the country. I live in California, item was shipped to North Carolina.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I purchased a front end forks for my John Deere 553 loader (website stated hook and pin would would fit). I’ve found I have the global euro fitment. When asked to exchange frame customer rep (Jinky) stated I have to pay freight to return both forks and frame. I do not see the point of the additional return freight for the forks if I want to order the replacement frame. Titan and myself would be paying the freight to ship forks twice??”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and informed you that since you ordered a kit, it should be the entire kit that needs to be returned as well. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews