Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I purchased a front end forks for my John Deere 553 loader (website stated hook and pin would would fit). I’ve found I have the global euro fitment. When asked to exchange frame customer rep (Jinky) stated I have to pay freight to return both forks and frame. I do not see the point of the additional return freight for the forks if I want to order the replacement frame. Titan and myself would be paying the freight to ship forks twice??”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and informed you that since you ordered a kit, it should be the entire kit that needs to be returned as well. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I got sent to warranty and sent pictures but still not enough for your rep. Frame attachment doesn't fit....how can that be warranty when I can't even use it. It's a factory defect!!!!!!!!!! Further more your rep. threatens me with being non compliant.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I am having an issue with the Quick hitch not releasing properly, I called support and they said I had to make a warranty claim. I did that with pictures and I received an email a day later that asked if I was using bushings, I answered that I was and they said I would get an answer in 30 to 90 days. I am very disappointed with the length of time it is taking to answer a simple problem that should only take a few minutes on a phone call.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists who assisted you with your concern and issued a partial refund which you have accepted. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I was encouraged to order a 60” grapple bucket by a salesman because the 72” I wanted was out of stock. After looking at the confirmation email the following morning, I realized the 60” model has one grapple rather than two. I immediately called to change the order. I was told it couldn’t be changed but could be canceled. It wasn’t. I ordered an 84” after being told the first order was cancelled. Now, I have two rock grapples. Your sales people are typical. Your customer service is poor.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your change request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The mower blades I bought for my MF mower you sent me did not fit TWICE ! The first set you sent me were 3 inches to long ! The second set you sent me were 2 .5 inches to short and the hole where they attach to mower was to small ! So you sucked twice ! Fucked up with the wrong part twice even though I told you the mower model number !”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Grapple 72 inch was loaded wrong. This unit came damaged & nearly killed the driver when it fell over at the very front of the trailer also angle iron around unit very weak in strength.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The upper flange that attaches to the upper arm has already bent after only one use. I used the hitch attachment to pull a box scraper with my atv. Very disappointed in how flimsy it is.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Could not get a tracking number Sorry customer service”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and as per the carrier, the order has been delivered. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I ordered the economy pallet forks. I had to grind 2mm off one side to get it to fit my john deere quick attach. And no, its not my tractor. All of my frontier implements fit flawlessly. Kinda disappointed with the fit. Its too expensive and time consuming to return. Just steers me away from future purchases.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“This company is absolute trash, their equipment breaks and when you try to get warranty work done or parts replaced they don’t work with you. I have been dealing with this company for five months on something that should’ve taken just a couple of days to get taken care of I’m going to make sure I pass the word to everybody that I ever talk to to not use this company they sell farm implements and other equipment I’m going to talk to farm implement distributors and tell them not to use this company I would’ve loved to have been able to give negative stars because as far as I can tell, this company isn’t worth even one”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“Pins are broken”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“My purchase was a pallet frame and forks. The frame purchase was incorrectly delivered to a different address. My address is rural. It was delivered to a residence on a city street. I complained to Titan Attachments. The shipper denied an incorrect delivery. Thus, Titan responded they could not/would not assist me in the matter. I did get my purchase but only because of the honesty of the city homeowner, who contacted me. If not for this contact, I would have been left with only the option of contacting law enforcement. The forks appear to fit the frame appropriately. The frame, however, does not fit all loaders. It does fit my New Holland, but I had to contact a commercial welder to modify the Titan frame for my Koyker 220. I would purchase from Titan Attachments again and might be willing to pay more for a more responsible shipper. However, if this is not an option, I would decline the purchase. The risk of a purchase loss is too great.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Your feedback has been forwarded to our Shipping Team to help improve our carrier services. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Amazing that when the order was 3 weeks late to ship I called to cancel it and they found the item in their stock”

Helpful Report

Posted 2 years ago

Hello. We sincerely apologize for your experience with us. It is our top priority to ensure you are satisfied with your experience. I reviewed your account and found that the item was on backorder which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I received my new stump bucket and the crate was destroyed. While the bucket itself is pretty indestructible the powder coating was badly damaged. The coating has been removed in places that would not get scratched during normal use. After contacting Titan the only thing they offered to keep me as a loyal customer was a fifty dollar store credit. If this is how they care for their product during delivery I'm not interested in doing business with them. Future purchases will be from other companies.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I continue to get email that the order arrived, and you want feedback. The order has never been delivered! As follows, l have attached the last email I sent to your company on Mar 15, regarding this order. Mar 15, 2023, 4:57 PM CDT External: Titan, I wanted to clarify your response of "Refused by recipient." I did not refuse delivery! The delivery driver did not deliver the package. He got stuck in the snow 50 feet away from my porch. Almost a foot of snow on the ground. He apparently didn't have chains or 4 wheel drive. Was pulled out by another vehicle, but didn't leave my order. Pictures attached. Sincerely, Jack Jack Giusto, Jr. (650) 704-2655 Cell (650) 992-7090 Office (650) 992-9108 Fax I even received one email from your company that the package was being returned to you, and you were going to charge me for restocking! This is ridiculous! The delivery driver was 15 steps away from my porch, but didn't leave the package! I have no idea where, or what the status of this undelivered order is! Sincerely, Jack Giusto, Jr. cell 650 704-2655 jackgiustojr@gmail.com Delivery address: 3138 Highway 93 N Gibbonsville, ID 83463”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We apologize for any carrier issues that occurred after the order was shipped. Unfortunately, we have little control over these, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on the schedule. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Horrible customer service.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“You had it sent back against my wishes and 6 weeks later I have not received a refund.”

Helpful Report

Posted 2 years ago

Hello, we apologize for the inconvenience. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and informed you that the refund was issued and should reflect on your account in 5-7 business days. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Received the wired basket and the box was destroyed during shipping and the product was damaged and wanted to send it back they told me to tape up the old box which was impossible so after several exchanges trying to find out what to ship it back I spent $30 to make a box and send it back to be done with the headache of dealing with this, after they told me to just wrap it with bubble wrap and sent it back. Most likely will avoid purchasing from them in the future.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I have not received my order”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and verified that the item is still in transit. We sent you an email for the current status and tracking details. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I purchased a push behind spreader from the ding and dent section. The spreader was missing 90% of the hardware and 60% of the pieces that make up the spreader.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call us at 1-800-605-8241; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews