Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I had a horrible experience with your company. First of all my item came damaged and it was very difficult to get credit and I don’t think the service was good at all. I also tried calling multiple times to get someone to give me information on the install process there is no documentation on the specifics of hook placement and you can’t even talk to somebody who knows anything about the product. Every time you have a question they want you to send an email with the photo you can just have people who are knowledgeable on the product that can help you. Also, before I purchased the product, your representative told me that I needed to get a bushing kit so I ordered a total of four bushing kids at $59 and it turned out that I didn’t even need them. Because I had opened them when I got the product because since your employee told me I needed them they said I could no longer return them because they were opened. This is truly unacceptable and horrible customer service I wasn’t treated fairly and I ended up spending $59 times four for no reason very very unhappy.”

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Posted 2 years ago

“Ordered a telescoping boom for telehandler: Never did receive my order, customer service makes you feel like a criminal, had to track down freight company info for myself. Finally did refund my money, Jo in customer service would rather talk than listen. Just a negative experience overall. Plenty of heartburn from Titan.”

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Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the refund. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I purchased a set of pallet forks from Titan for use on my property. On my third use I was moving a set of logs from one site to another. The attachment point to the skid steer bent and detached from the machine and the right fork buckled under the load and collapsed. At first I thought the weight was too much and I overloaded it. I then weighed the material and it came to 1200#. Far below the rated weight of 2600# for the unit. I sent in pictures of the metal failure and asked for a store credit to buy another attachment. I was very kind, polite and respectful. I gave them three opportunities to do the right thing. I was turned down. They cited the fact that I was using the forks for logs and not pallets. It's a flimsy loophole and any reasonable person understands that. Sadly they chose a "not intended use" loophole over simply doing the right thing under the law of common sense. I was fully intending to purchase 2 more attachments from Titan, but cannot support a company that won't do the right thing and support their clients and their products.”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“This has been one of the worst experiences our company has had. THE ATTACHMENTS DON'T FIT OUR MACHINE DESPITE THE ADVERTISING SAYING THAT IT DOES. We told CS that we needed to ship it back and wanted to purchase the right attachments WE were then CONTACTED CUSTOMER SUPPORT AND WERE TOLD TO SHIP IT BACK AND WE WOULD HAVE TO PAY THE FREIGHT AND A 20% RESTOCKING FEE. Order #11100338948 Placed 03-18-2023 Worst customer service that I've ever experienced! Dan Reina President Metro Construction Corp 206 947-2298 dan@mccseattle.com”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We haven't heard back from you from our last email on the 3rd of April. Please do not hesitate to reach out to us via info@titanattachments.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“The box was completely destroyed when shipped”

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Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Absolutely horrible experience!!!! I still have a product with missing and damaged parts.”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“Very poor customer service and even worse accountability of the poor quality control. My item was missing a piece and it took way to long to process and arrive. In addition I requested to speak with supervision and was told I would receive a call back which never happened.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“Returned grapple / root attachment for skid steer. Titan recieved their attachment, 3 weeks later still no refund, unbelievable on the run around to keep your money.”

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Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“Hi, I purchased a scratch and dent from you guys around 2nd week in February, 2023. It's been about 2 months now and we have not received any of the missing parts replaced yet. There are numerous emails going on, letting us know that there is an open ticket. It's taking quite a long time. Thank you for reading this email.”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and issued a full refund. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Parts are missing. Hardware is missing. Titan says they will send missing part but not missing hardware because its a "Scratch and Dent" item. Still have not received missing part. I would not have expected S&D to mean missing hardware. If it were my company I would not discourage potential future purchases from a customer by withholding $15 worth of nuts and bolts.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. As for the missing part, I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and issued a replacement. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Please stop sending me constant emails regarding updates, and requests to like and rate your company. I bought a farm implement, paid for it and you delivered it. That is how business works. Unfortunately, this is about the eleventh email regarding a $200 farm implement! I would appreciate it if you could respect my choice to unsubscribe from your emails. Thank you for your attention to this matter.”

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Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. I have gone ahead and removed your email from our listing. You will no longer receive any promotional emails from us. If you still received any after 24 hours, feel free to reach out so we can recheck. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Wasnt the same size as ordered”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Quality of product seems good but cannot use because one of the pins is 1/8” too high so the frame will not fit on the tractor. Filled out warranty claim and gave all the measurements they requested. I was then told it will be 30-90 days to get through the warranty claim process. So this tells me they must have many warranty issues or they could care less. Either way it is unacceptable…Titan should send a replacement and pick up the defective unit right away. It took less than a week for it to arrive when I ordered it so it’s not like these are made to order. This is the first thing I have bought from them and may very well be the last if this isn’t resolved quickly.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists who assisted you with your concern and offered to return the item for a refund. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Item arrived beat up and much of the paint scratched off. Receiver is welded in crooked.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Part was delivered missing a piece. I reported it the same day to customer service (outsourced). Have not received any sort of response or confirmation that a replacement is on the way.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I don’t have the adapters I can’t even use it. I spent all my money ordering the attachment. Wasn’t told I would need anything. Very disappointed. Pretty upset can’t even use it. And it’s on my tractor all hooked up besides the hoses in the way”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The bike rack is too small for any normal bike, even with the extenders. Wasted my money because it scratches when putting it together because it is so tight.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“You charged me sales tax? I have a tax number on file with you?”

Helpful Report

Posted 2 years ago

Hello. We apologize for any inconvenience. I checked your account and we no longer have your tax information. Kindly submit another one as the details might have expired from our system. Once approved, we will issue a refund for the tax. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“No help from titan”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I never received my entire order only part of it, the rest was on backorder and every time a called to check status the expected date would move further out. I requested to cancel the order and was asked to provide photos to the Titan Fitness Team “Lora” which I did on 03/21/23 and still haven’t received a response.”

Helpful Report

Posted 2 years ago

Hi. We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews