Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Not as advertised! Ordered 6 in wood chipper description said hydraulic feed. Instructions show hydraulic feed. Unit DOES NOT have hydraulic feed. Have not received email back to return unit.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“You sent the wrong stump bucket.i ordered the economy stump bucket priced at 649.99. And charged my credit card . You sent the one.that cost 699.99 Now you want me to pay to ship it back to you,and 20% restock fee Your mistake,not mine”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our escalation specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Received my pallet forks in a timely manner, however, they do not fit on my JD Loader. looks like a manufacturing error on Titan's part. Hopefully, they can get this issue resolved. The pallet forks and frame look to be well-made.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“When I received my item the 3-point post hole digger it was missing a lot of parts in the box was totally damaged been dealing with customer service but haven't gotten the parts yet”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Zero customer care concern when I had a shipping issue with my item. Never again”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The second time I moved some hay bales, the Hay Spear bent. NOT happy about this at all! What will Titan do to make this right??”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Sent me the wrong size forks, won't fit on the base! Paint is poor and chips easily, welding looks like it's done by a grade school student! Craftsmanship is upsetting”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The purchase and delivery process was very good. Delivered quickly, however the pallet fork attachments do not hold in place at all no matter how tight I get them. Once the fork touches anything with weight in it they swing the opposite direction and I have to get off the tractor and manually move them back into positioin.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Still have not received the order and already received two emails how did we do, please write a review on the product. Really, is this some kind of joke? Two emails regarding feedback on a product or service I don’t even have in my possession yet.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“One of my items was not as described. Customer service just blew me off with a rude message. I won't be buying from Titan again as it stands.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Do not buy anything from these people. I purchased two of the over the bucket fork sets for backhoes. Both were missing parts when they showed up. I've been dealing with this for months and finally their response was for me to send the sets back. These people are as dumb as it gets and care nothing about their customers and what they may cost their customers. All you can talk to is a foreign call center. We live a long distance from a shipping dock to drop off 700lbs of forks but they don't care that is their fix all. Company is one of the worst I have ever dealt with. Too bad because the products that I bought are decent if they could just get all of the pieces to the customer. Titan is a prime example of what is wrong with America today. Lazy people that don't care about anything but a paycheck and collecting money.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products and services. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I click code is don’t work for manual . And I am difficult all time . 4 hours and more . My finger is injured. This is not easy . Screw is lost missing .”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 18th of March but we've yet to receive a response. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I haven't received it. FEDEX said it was delivered for the 2nd time and its not here.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com, and we will be more than happy to assist you.

Posted 2 years ago

“I am very disappointed with my product , 2 of the pieces were bent and I have filed a complaint and nothing has been done also I have a posthole digger I bought from you about 3 years ago but it has less than 50 hours on it and it came apart everything in it is bad except the hyd. Pump. I have bought several thousand dollars worth of equipment from Titan but I will not buy any more if something is not done about the damage on the wire stretcher and the posthole digger.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I ordered the wrong flail mower and called when I realized it. Should have been a simple fix. Could not y’all understand that even though it was being shipped fed-ex it would initially go to a hub. At the point it could be halted! Now I have to wait until it arrives at my home then send it back with a twenty percent restocking fee. I tried to explain I needed a more expensive model. You won’t get anywhere with these foreign sounding people. I will send it back and gladly pay the restock fee and will buy elsewhere. Common sense is gone in America”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Due to the fast turn-around time, we are not able to make changes to orders after they are placed and shipped. Restocking fees apply to any customer-initiated returns as long as it has started the shipping process. Orders are processed and shipped within minutes. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“Item did not fit as the mounting bracket were welded with the wrong dimensions(economy fork frame). Seems to be an on going issue and is 50/50 chance of getting a good one from doing some research. Totally unacceptable quality/manufacturing control. Still trying to resolve the issue with your warranty team. This has been a known issue for years now, something needs to change. Decided to take a gamble and so far I lost…..”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“this attachment does not fit on my John Deere 4066m tractor, the top hooks are to tight and will not allow the loader to hook up, I will need to modify”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“When item was delivered it was missing a part so I refused and put back on Fed Ex truck. At this time I have said item. I knew it was a scratch and dent sale not a missing parts sale. Although I paid for item it is not in my possession.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Disc was delivered upside down. Had ask customer service if this was packed correctly? They said not said they would get back to me . Called 3 times since Mon Mar. 6th . Still haven’t heard back. Disc is still packed in my driveway. Please respond Thank You. Ronald Schill. 480 772 2989”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We have sent and email to assist you with unpacking the shipment. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“it was a very bad experience for a first- time buying from your company did not get 5% off for first- time buyer then got a half order it took me two weeks on the phone between titian and fedex finally got a hold of a girl name Stephine and received my fork next day she was great that was the only thing go that happened I like my forks I was going to order a grapple but I think I will try to buy locally don't wont to go throw that experience again”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you with requesting a replacement fork, and arrived the next day. We are glad that you are satisfied with the representative who helped you with your concern. For any future concerns, please don't hesitate to reach us at info@titanbrands.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews