Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,861 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Email said we would get discount off our order code given to us did not give the promised discount. This felt dishonest to us”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We sincerely apologize for the inconvenience. I see that you are able to take advantage of the sale price for this item. Discount codes can only be used on regular priced items. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“Very poorly is a understatement! Company is saying I can return the faulty product, but I will be charged a 20% restocking fee! The spreader does not work properly, so your going to restock it and screw someone else? I want refunded the full amount I payed, will never buy from you again! Also will inform everyone I can the way you treat your costumers! If a product does not work you have absolutely no right charging a restocking fee! Poorest costumers service I think I have ever seen!”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you by issuing a full refund without the need to return the item. Please do not hesitate to reach out to us via info@titanbrands.com for any issues you may still have.

Posted 2 years ago

“Not on time and missing parts”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigours of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Not good! Ordered teeth with roll pins included. Received a message that teeth were not available but then received roll pins. Roll pins don't do me any good by themself.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We have reached out to you via email on the 16th of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanattachments.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“Absolutely the worst experience i have ever had. Horrible customer service. Sent me wrong thing twice. And im having to pay shipping to ship the 2nd one back. 750.00 just for shipping. This is a absolutely horrible business. I will never ever deal with them again. Beware of this place. Its absolutely a nightmare to deal with. Will never ever buy anything from them again.”

Helpful Report

Posted 2 years ago

“I think the build quality is very poor, Weld splatter everywhere, undercut welds and bobtach plate that is oversized so it fit loose on machine.”

Helpful Report

Posted 2 years ago

Hello Shaun, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Order was reported to be shipped and delayed for delivery multiple times. Then it fell off the radar and I was told it was delivered when it wasn't. One employee told me once FED EX confirms it was delivered it was no longer her problem. She told me to call FEX EX. I purchase the item and PAID this company, not FED EX! According to employees there is no management person to talk with. Very frustrating experience. You have lost our future business.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I never got my spears…FedEx returned them by mistake and I’ve written three times and talked to your call center in the Philippines…I’m now calling it into American Express as fraud…”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was not delivered. I checked your account and found that you had already spoken with one of our customer specialists, who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Packaging was terrible at best and it pretty much damaged my 8’ Land Lever. I wasn’t informed when ordering that free shipping was semi freight which was a week late and I had the drag it out with my loader. Very bad experience plus didn’t receive farm tax exemption.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I was flooded with Titan Attachments ads on FB for weeks so I looked at a product they had to attach to my tractor to bury conduit underground (which had little to no technical specifications listed) and I decided to buy it for $375.24 with the understanding of "a 30-day return policy" to check it out. So I received the 80 lbs product in the 2 beat-up boxes (pictured), and figuring it's a tool for digging in the ground, I wasn't worried about scratched paint. I put it together (with no instructions included, so I had to look up a picture of the final product online) and found that it was made for a mid to large tractor not the subcompact Kioti CS2520 that we have and it wouldn't fit. So, I called their customer service within the 30 days. This is when it gets bad: I was told to get any refund I'd have to pay a $75.25 restocking fee and have to pay to ship this mammoth tool back as well at a cost of over $100. Buyer beware this is not a company to buy from unless you're 100% certain what you're buying.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I called to check on a scratch and dent item to see what exactly I was purchasing, and the guy was very clear that the item may have a few scratches or slight dents. He was adamant that it would not cause the item to not function. Upon receiving the fertilizer spreader, it had no cable to open the broadcaster, an there was no hardware to connect the handle to the base of the spreader. I would not have bought this had I been better informed over the phone. Now it's been 16 days, and I still don;t have what I need. Look somewhere else. Not a happy costumer!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists, who had processed a full refund for you without requiring the item to be returned. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Waited 3 separate days for delivery, after being informed it would be delivered between 8-4pm each time. Was severely damaged when finally arrived. The replacement took 2 more weeks. It had construction defects that have not been fixed. Do not order from this company.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“MY CYLINDER HANGS UP , WHEN DOWN YOU HAVE TO HELP IT START UP”

Helpful Report

Posted 2 years ago

Hello Ricky, please accept our sincere apologies if the cylinder hangs up. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Product was shipped quickly. Used for 30 minutes and it broke. Ate this point I have made several requests for speak with someone and can only communicate through email. The solution recommended was for me to have it fixed. I used the forks less than 30 minutes. I will not ever purchase from this company again because of the customer support.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and issued the return for you. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“After buying a 2 ton gantry crane, and only using it a couple of times, the cranks broke. And still after almost 3 1/2 months and many many phone calls and emails we have got no new parts and no help. We believe they’re writing out this claim until it’s out of warranty would not recommend this company for anything absolute junk absolute junk customer service. They have not sent the parts to fix it. They have not sent return labels to send it back. I bought this piece of equipment for a specific job and have not been able to do that job. This place isn’t even worthy of one star,”

Helpful Report

Posted 2 years ago

Hi Doug, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“I bought the rotating tree shear and there is a handle for rotating the shear but do not make the mistake I did. The shear is not balanced on the rotating pin and it will flip you head over heels. You need two people to rotate this safely.”

Helpful Report

Posted 2 years ago

Hello Yaroslaw, please accept our sincere apologies if the shear is not balanced on the rotating pin. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The item is supposed to be universal fit but it does not fit. The bale spear hole sticks back too far.”

Helpful Report

Posted 2 years ago

Hello Jared, please accept our sincere apologies if the bale spear hole sticks back too far. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Y’all sent the cat 2an 3 quick hitch ordered cat 1 then y’all sent me a mid buster plow instead of cat 1 quick hitch so now got 2 monster items that r not correct plus ordered bushing set. Since cancelled all items ordered. NOW YALL TELL ME HOW HAPPY I AM”

Helpful Report

Posted 2 years ago

Hello Kenny, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com.

Posted 2 years ago

“Delivered broken and unusable. Cheap packaging contributed to damage.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that you received a broken item. I checked your account and found that you have spoken with one of our representatives, who assisted you with the part replacement order and provided suggestion on how to properly install the bearing. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“One of the items I received was damaged and that is the reason I’m giving this a one star but Meia Rabang helped me through the process of getting everything right and she did an excellent job keeping in contact with me. She made the best out of a bad situation and I appreciate that.”

Helpful Report

Posted 2 years ago

Hello! We are sorry to hear that you received a damaged item. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We are glad that our specialist was able to help you resolve the issue. Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,861 reviews