Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,861 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My order was not complete; Pin Shaft #1 and cotter pins #7 were not shiped.”

Helpful Report

Posted 2 years ago

Hello John, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Poor quality control coupled with terrible customer service. I was shipped a defective tools with missing pieces. I have been going back and forth with customer service for over tend days with no resolution. You could have saved a relationship by just shipping out what I am guessing is a $10 part.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincerest apologies if you have received a defective and incomplete item. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that the item is in good condition. I checked your account and found that you had already spoken with one of our representatives, who assisted you regarding your concern. We have issued a return request and will issue refund once the item reaches our warehouse. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“I was shorted One side plate & 4 out of 8 tooth shanks the retainer wouldn’t go in”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We have reached out to you via email on the 0000 of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“These forks don't work cannot be fastened fall off when bucket is tilted down!!”

Helpful Report

Posted 2 years ago

Hello Louie, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Your company shipped me an item other than what I ordered. I contacted your company and now that item I order is out of stock. I was provided a FedEx shipping label to ship the incorrect item back but I will only do that when I see my credit card credited back the fund from my initial order.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you regarding your concern. We would love to turn this experience around for you, please don't hesitate to reach out to us at info@titanbrands.com for any concerns in the future.

Posted 2 years ago

“The attachment came to my house very damaged; packaged like garbage. Customer service was very unhelpful, and gave me 10% off that’s it. They said they’d replace it but I was responsible for packing it back up; I asked if the new one would be shipped in the same manner and they said yes. So I said forgot it just give me the 10% off; now I have to spend time and money to fix it . I’ll be buying my attachments from now on elsewhere .”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincerest apologies if you have received a damaged item. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that the item is in good condition. I checked your account and found that you had already spoken with one of our representatives, who offered you a partial refund, which you accepted and issued on 03/02/2023. The refund should reflect on your account in 5-7 business days from the issue date. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“Sent wrong product. Hopefully will be 5 stars when get fixed.”

Helpful Report

Posted 2 years ago

Hello Jeff, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com.

Posted 2 years ago

“When I ordered the skid loader forklift attachment It said in stock. I only got the forks. It took 4 months before the rest was shipped. We were out of town and not notified until it was shipped. Spoke to one of your people about us not being at home. She said she would change the shipping address with FedEx. It was not changed. I ended up contacting my local FedEx distribution center. They were willing to hold it until I get home. I had to then pick it up there. Not happy with your service.”

Helpful Report

Posted 2 years ago

Hi Gary! We sincerely apologize for the inconvenience. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Will not buy from here again. Customer service is terrible. Was supposed to receive a call from a supervisor within 72 hours. Of course no call received. Received an email about 5 days later that said too bad the nuts & bolts may not be included on scratch & dent. Of course not included. They call this important stuff hardware. Website shows it is supposed to be included but you have to go to product description to see disclaimer. Item is unusable without the nits and bolts. Company says too bad, go out and buy them. So there goes part of the scratc and dent savings.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who have provided you with all the needed information regarding this concern. If you still require further assistance, don't hesitate to reach us at info@titanbrands.com.

Posted 2 years ago

“I was and still am very disappointed with Titan. I have shared my experience with some friends and intend to continue to do that. Let's just leave it at that.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives regarding your recent order. If there's anything else we can do to turn this experience around for you, don't hesitate to reach us at info@titanbrands.com.

Posted 2 years ago

“Pallet forks showed up unboxed and looked like they were 3 years old because of the damage in shipping. To make matters worse, the fork frame did not fit my loader despite the product information saying it would. I filed a warranty claim that took 4 days to even hear from anyone. Once I did hear back I've been given numerous roadblocks to giving me a satisfactory resolution to my issue. I now have to find someone locally who may be able to fix the poor-quality welds that are causing the frame not to fit. But I can't actually have it fixed, I need a quote to see if it might be approved. Just more ways to delay giving a proper resolution. Customer satisfaction seems an oxymoron at Titan.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have been assisted by one of our Warranty representatives regarding your concern. If you require further assistance in the future, please reach us at info@titanbrands.com so we can help you further.

Posted 2 years ago

“Received rake with NO hardware to assemble. Customer service informed me that bolts were on back order.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“I am very disappointed with your company and your product. Not only does it not fit my tractor it will not fit my friend's tractor in spite of your salesman saying it would. I complained to your company the day it arrived that it did not fit; I was told to file a warranty complaint via electronic email; which I did. In the complaint, I explained why it would not fit via measurement differences of the mounting pins. I was then asked by your company to provide more measurements by email. No human contact. I was then told via email it could be 30 to 90 days to resolve this issue. I cannot use the pallet forks, and you are not fixing the problem you created. I will need you to either refund my credit card and come pick it up, or send me a pallet fork that fits my loader. I went with your company because you claim it is made in USA.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com so we can help you further.

Posted 2 years ago

“Go to Everything Attachments or anywhere else.... Save yourself from these crooks... These people have no business being in business”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“5+ delays on shipping and awful customer service, Went on sale after the first delay. Shipping was delayed and sent in the wrong direction in the country. Would not even give me the sale price for my inconvenience.”

Helpful Report

Posted 2 years ago

Thanks for sharing your feedback. We apologize for any issues that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. Price match can be applied if an item placed in your order changed in price within 24 hours. You will be able to read more about it at https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy.

Posted 2 years ago

“Many issues. First I was told this was American made and the box came with big letter saying Made in China. I called customer service for help and reached some one in the Philippines. Once I started using the attachment implements fall off. I had to get help from Kabota and it still does not work as advertised.”

Helpful Report

Posted 2 years ago

“Horrible communication.... Less than desired.. I would not buy from here. They sat on my order for a week and thought it was fraud. I'm the one that had to reach out to find out where my order was and why it didn't ship. The lady had no answer and didn't seam to care.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We do apologize for the inconvenience you have had with your order.Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“Had very poor instructions. Wheel Broke on the very first time use.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! To best serve you, please follow this link below to our online warranty claim form: https://www.palletforks.com/warranty/. Our Product Support Team works Monday – Friday, please keep that in mind if submitting a claim during off hours. Warranty claims may take up to 48 hours to review, but are often handled more quickly.

Posted 2 years ago

“My order was back ordered for several weeks. During that time the price on the item I purchased dropped close to 100$. I requested that I be refunded the price difference being that I had not received my order. That request was denied. Not only that my order didn’t ship until I contacted them about it.”

Helpful Report

Posted 2 years ago

Thank you for your review, and we do apologize for the inconvenience. Price match can be applied if an item placed in your order changed in price within 24 hours. You will be able to read more about it at https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy.

Posted 2 years ago

“This order hasn’t been delivered yet”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We have reached out to you via email on the 5th of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,861 reviews