Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Product came damaged and offered me a 5% discount on my next purchase from them as compensation.”

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I have responded to titan 5 times, I never received the package”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The drain/fill plug was installed half way between the shaft and outer shell. Therefore you can not fill it all the way and also there will still be two inches of water left when draining.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“FedEx lost part of the shipment. Rather than take care of the customer and ship a new part, Titan delayed the process until FedEx made good on the loss. The shipping agreement is between Titan and FedEx, not the end consumer and FedEx. Titan had my money and I had no product for almost a month. Very poor customer service on the part of Titan. Once I finally received the attachment it seems to be of decent enough quality. Other vendors will be considered before I purchase from Titan again. Problems come up in business. It is how you resolve the problem and take care of your customers that makes the difference. Titan's performance was sub par.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We have taken your feedback into account as we continue to improve our services. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanattachments.com.

Posted 2 years ago

“Worst experience ever suppose to be delivered on 3/15/23....as of this date 3/29/23 I still have not received anything and no help from customer service to resolve anything ....buyer beware shop elsewhere”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Always loved the products so I have bought quite a few, even given as gifts. This product Drake on day one. The hose broke and the pin bent. I called for help but did not get any. I will have to purchase new hoses, a pin and bushings to prevent the next pin from bending. I only asked for the hose and pin on the phone. Looks like I will need a new vendor. Support is as important to me as the product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and informed you that bushing is not included. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I have bought several implants for my tractor and mini skid steer from Titan with good results,my last purchase was a 36"flail mower for my mini skid steer for $2300 - before I made the order it indicated I needed a case drain,my mechanic confirmed I have one on my boxer 525dx which is one of the machines listed to work with this flail mower - when I attached the mower I noticed it had a third hose that would not fit my aux hydraulic hook ups - my case drain runs out of the block with the two main hydraulic hoses - I ran the mower for about 10 minutes and I noticed fluid leaking from the pump,my hydraulic shop has attached a connection for the third hose,it is obvious that the seals in the pump are blown - my problem now is this was several weeks ago,I have called numerous times,talked to warranty people,e mailed numerous times,requested a return call,the last e mail from the warranty people said it may be a month before they determine the outcome - I want my machine fixed,I don't care if I have to pay I have a $2300 machine that I can't use and I need it now - there were no instructions with the machine and the on line manual does not show the hose hook up - I want my machine repaired or I want my money back - to add injury to insult I had to take it to the wielding shop to modify the mount to fit my machine 🤯”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Had to cut down to fit a factory 72" Case skid steer bucket. Groove under teeth would was too narrow to fit properly.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“We ordered the forks that attach to our tractor bucket in January and the fork arrived but the hardware packet that is used to screw on bucket wasn’t in the box. It is now the end of March and we still haven’t received them. They were promised to arrive within 2 weeks and then I called and they said soon and still nothing. I would NEVER EVER buy anything from this place NEVER! I would pay more just so I wouldn’t have to deal with these people. They act so nice on the phone and tell you what you want to hear and then don’t follow up. Do yourself a favor and shop else where.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“We will see my first Flail Mower arrived in operable I’m waiting on a replacement hopefully it arrives this week.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and provided you with instructions on how to adjust the mower. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The grapple I received was made incorrectly. I notified your customer service department. Its been over a week and they havent resolved my issue. Brian Guebert”

Helpful Report

Posted 2 years ago

“Attachment arrived with all the paint falling off and missing hardware. I reached out to Titan multiple times and have not gotten a response.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who offered you a partial refund. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I am still waiting on all of the tines and hardware to be delivered. I have been working with customer service trying to get shipping issues resolved. I ordered this rake for spring cleanup...doesn't look like that is going to happen. I will give a final review after I have received the parts missing.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Ended up purchasing the category 2 quick attach after talking to the sales team and it doesn't work. I now need to order the category 1 & 2 quick attach so I am paying twice. It doesn't pay to return incorrect item purchased because after paying shipping at the rate I can get (not the rate Titan has contracted) and the 20% restock fee I am almost at break-even. Titan you can do better for your customers. Good Quality product but poor sales and customer service.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. Please call us at 1-800-605-8241 or, email us at info@titanattachments.com for assistance.

Posted 2 years ago

“the shipping company was terrible - just left the attachment right by the road when i was out of town”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While R+L carrier is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If they failed to do this, I highly suggest you contact R+L carrier customer service to file a complaint. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“You can't ship it to me and I can't pick it up at you Pa location. Fedex is not a good company to use.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigours of transit. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“took forever/and I only needed the pins”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and your order was delivered on 03/15/2023. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The wrong bucket was delivered, I still have not gotten the correct bucket , I need to get the correct bucket for the machine. I am confident we can get this straightened out soon , thank you in advance!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our specialists who assisted you with your concern and is processing the replacement for you. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Still waiting for a phone call from Christen Product & Warranty Titan Attachments Support, to resolve a problem with a defective part, so far not to happy with Titans customer service!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and sent you an email on 03/22/2023 confirming if you've made some modifications to make the item work. Kindly reply to the email or you can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The product I ordered does not fit my tractor and I guess I didn’t do everything right on return stuff so therefore it was deleted”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews