Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Ordered a scrape blade . Asked to return it sent the pictures in as requested, No answer.”

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We sent you an email with complete steps for your return request on 4/5. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The forks were as advertised and I’m satisfied, however the hitch attachment which was advertised with the forks do not fit. I called customer service as was told to return I would have to pay a stocking fee and shipping. Apparently there is Not a hitch that fits over the 2” forks. I was told that the issue was being brought to management and I would be contacted which has not occurred. My issue is that the items was advertised with the forks I should not have to pay the fees with a return.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“always bad”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“bought a scratch and dent item Received an item that was used and missing several parts not worth the discount on used item with parts missing”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“was charged twice for one item”

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Posted 2 years ago

“Terrible service and horrible products Sent me a product that is damaged and doesn’t fit and won’t provide proper accommodations and don’t have others in stock.”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The first part of my order shipping was disgraceful and costly on my side. I was told my order would be delivered on the date. I took off of work. Waited. Waited... emailed FedEx. Got no where. I called FedEx got no where. Order didn't arrive that day. Took another day off and it arrived. I emailed titan. And was told it was out of there hands. It was FedEx problem. Totally unacceptable. The carrier represents Titan. Whether Titan accepts that or not. Rich”

Helpful Report

Posted 2 years ago

Hello! We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. Please feel free to reach out to us at info@titanattachments.com with any further comments, concerns, or suggestions you wish to share.

Posted 2 years ago

“Units fits tractor fine but will not match up to my equipment. Very disappointed. My finish mower has a floating 3 point hitch and the latches does not have enough room to hook, Thanks, Snaggy”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I ordered "Over-The-Bucket-Forks" on November 28th, and received part of my order on Dec. 6th. After reporting my missing items multiple times to Titan Attachments Representatives, I finally received the remainder of my order on April 6, 2023!! I was given the "run-around" from several Representatives!!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“You delivered the wrong item a week ago. I am still waiting for the correct item to be delivered. Scheduled to be delivered tomorrow.”

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Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Deceitful practices throughout the whole company. Would recommend you buy from A different Company. I would give a more detailed explanation as to why to avoid this company, but because of my dealings with them so far, I am sure no one will ever see this except company management that will delete it as quickly as they can.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The one star rating isn't for the item, it's for customer service. I ordered the mini forks instead of the standard forks by mistake. I called to see if I could exchange just the frame for the correct frame. Titan sells the frame individually in both the mini and standard sizes. Because I ordered the frame and 42" forks as a set, I was told I would need to send everything back and pay the 20% re-stock fee and shipping. I asked if the forks fit on both frames and was told they are the same forks. I was then told I couldn't keep the forks and exchange just the frame because I ordered the frame and forks together. I would need to pay the re-stock fee and shipping on the 160lb forks and then have Titan send the exact same forks back to me. Since Titan sells the frame and forks separately and they are shipped as separate pieces, there isn't any reason why they couldn't exchange just the frame. I would have been happy to pay the shipping and re-stock fee on the frame since I ordered it wrong. I am very disappointed in their customer service and will not be ordering any other items from Titan.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your change request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and explained the return policy. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Waiting for the forks to be delivered for 5 weeks and they been telling me it’s on the way in couple days”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered on 03/31/2023. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Prices missing. Was supposed to get some parts from warranty weeks ago and still have not seen them.”

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Posted 2 years ago

“Product arrived with paint chips and scratches and pole dented. Table does not sit level.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I ordered 36” pallet forks, they came damaged. I submitted a damage report, photos, additional information, phone numbers but nothing has been resolved. Can you help?”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Item arrived damaged. Should have been packaged with additional styrofoam around corners and the lock handles. All future attachments I buy will be bought from a store to ensure nothing is damaged.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“It never arrived and I’m waiting on this for my equipment! Really disappointed!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and as per FedEx, the order was delivered on 03/29/2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Box was heavily taped parts sticking out of box and all parts were worn and some hardware missing. I’ve sent pictures via email and have no response. Wtf?”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I have a horrible experience. I was given information by your representative before the purchase that I needed bushing kits and I purchase 4 of them at $59 each. When they came in I opened them and I didn’t even need them. Then you all wanted to charge me to ship it back and pay a restocking fee. That is wrong and unacceptable. You all told me I needed them. Then my product was damaged so to bad packaging and didn’t give me fair credit. Every time I call to get help in any way I call and the representative has no knowledge of anything and you have to send an email with pictures. Real bad service and we are so disappointed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and asked you to send us photos of the item showing the damage. Kindly reply to the email or you can contact us at info@titanattachments.com to further assist you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews