Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Fail from start to finish!!!!! To begin I ordered 48" Bucket teeth on the phone, The salesperson put down the wrong city, I had to call back to correct it when I received the tracking, Then when I did get the package I got a leg press, but not sure how you could mistake the two items! Then when I shipped the package back for a refund I had to call back again to request my refund after more than a week after they got their item back. The only thing that could have made this experience worse is if you sent an employee over to kick my dog! BUYERS BEWARE!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your order and it was refunded on 04/24/2023. The refund should reflect on your account in 5-7 business days. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“When the item was being shipped, it was lost by FedEx and when I call Titian , it seems like no one cared. Had a hard time getting my product. FedEx work with me. Better on me receiving my product then titan.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. We are glad that you were able to work with FedEx in finding your package and we are delighted you have received your order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The extreme stump bucket was delivered a day late, had deep scratches, and defective. The pins were not in alignment with my John Deere tractor as advertised. When trying to resolve the issue, I was bullied and harassed. Ralph in the warranty department only gave me choices to fix it myself by grinding down half of the pin, or taking it to someone else to get it fixed. The FTC states that companies have the obligation to exchange, repair, or reimburse. To clarify, that means the company should do that, not me. I told Ralph if an agreement is not made by Friday, 4/28/2024, I will be looking into arbitration options such as The BBB or small claims court in Chesapeake, Va. Another option would be a charge back to my credit card. At this point, I either want 25% or the purchase price refunded, or to return for a full refund plus shipping charges. As I told Ralph, Titan is at 100% fault and is still making a profit at 25% off. I on the other hand am losing either way.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Pallet forks do not fit properly. being asked by your rep to grind the right pin down to fit my loader. Pin is 1/4" too high and will not align with hole.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I'm not buying anything else from you until I receive my refund on items I returned because you sent me the wrong pallet attachment.”

Helpful Report

Posted 2 years ago

Hi, we apologize for the inconvenience. I checked your account and confirmed that the refund was issued and should reflect on your account in 5-7 business days. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“My forks came loose not on a pallet. They were badly scraped and one of the clamps was broken. I called and talked to customer service and was told to send pictures. I did and have yet to here back from them in 2 weeks. Very curious to see how this goes.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 26th of April, but we've yet to receive a response. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The order was wrong, been waiting on customer service for 4 days now to decide and I don't have correct attachments. Can't use my tractor to feed my cows so am borrowing neighbors equipment while you all goof ass around???”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanattachments.com and we will be more than happy to assist you.

Posted 2 years ago

“The stump bucket I bought is too heavy for my 34 horse tractor,the salesman should have known that. It would be more suitable for a 50 horse or bigger tractor.also it fits the quick attach loosely and bangs around when maneuvering it. I feel like I'm stuck with it because of the 20 percent restocking fee.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Quick attach The quality of the product was pretty good 9 durability and useage was 3 damn thing fell apart after I started to bush hog with it. I lost every locking clip on the hitch. I had to try to take it loose what a job. If I could return it I would Very light duty at best Actually I would consider it junk”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Product came 2 weeks late”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Ordered a heavy-duty bucket but received something different. Not even a bucket. had to reject the shipment and when I called them they told me they would look into it. I later received a credit for my order because they were out of stock on the item I ordered.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and processed the return for a refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I am not satisfied with the product. The guides for the door on the box were too narrow so the door would not close, it stopped 2 inches from the bottom. Also, the brackets to accept the arm for the 3 point hitch from the tractor was too narrow. It is obvious they are not parallel, they were not welded properly. I have asked to return this unit, balast box, for a replacement at no cost. We shall see. I hope they stand behind their product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Incomplete for parts. Had to buy own parts to get fully assembled. Terrible communication from Titan.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“fraud of a company. said the package was delivered and signed for which it was not. made several attempt to speak with a person over shipping, put on lo9ng holds and call dropped several times. turned over to bank fraud dept to deal with it”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Sent item and did not inform me an essential component was back ordered 2 weeks. I contacted multiple times and received little or no feedback. Now my implement sits in my yard when I could be used. My first experience and maybe my last.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Thing already broke, waste of money”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Horrible, item manufacturing is poor. Item would not fit, I had to fit it to make it work”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Do Not order from Titan!!! I placed and order for a NEW piece of equipment and paid full price. What was delivered was used with slashed hydrolic lines, scrapped off I'd tag and covered in leaked oil. I have been trying to get a resolution for almost 2 weeks with no response other than sorry we will order you new lines. Totally unacceptable. I have been left to dispute the charge with my credit card company...”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the return. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I ordered a pallet fork attachment and received it last week and the two stems with the hole where the pins go in one lined up fine and the other didn’t I talked to customer service they told me to take some pictures and they will resolve this issue evidently they need to step there quality control area and make sure there products fit before sending them out P.S. I had to put my snowblower attachment back on do to more snow has came so I haven’t been able to take any pictures of the attachment yet”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and asked you to provide photos to further assist you. Kindly send us the photo by replying to the email or you can contact us at info@titanattachments.com.

Posted 2 years ago

“Failed Welds, Leaking Hoses, & Attachment Face Built So Large No Machine Can Connect. I greatly hope the Titan warranty process resolves this as the three attachments I've purchased have sever issues preventing use entirely attributable to defective manufacturing. So far the 72 hour resolution process has taken far longer than stated with the longest being one month. My experience with Titan attachments prior to these purchases was great.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews