Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Has been over 3 weeks. My order has been lost with a shipping company. This is not directly titan attachments fault however it’s open ended a lot of missed promises with customer service longer than normal response times. The communication between titan and a shipping company is not good.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, it shows no shortage on proof of delivery and that all items have been delivered. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Experience was not timely or satifactory”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Titan was unwilling to resolve an order. They refused to exchange damaged pallet forks that had scratches and blisters in the paint. I admitted my mistake of ordering the euro style when I needed the standard style. Customer service did not want to correct the order. They wanted to charge me the shipping and restocking fees, which would have been very costly. There should have been some type of compromise in solving both mistakes.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Customer service is extremely poor. They offer a warranty on there products but they don’t stand behind it. I purchased a rock box and after using it for the first time every nut and bolt underneath broke or fell out. It’s been several weeks since I reached out to customer support and I can not get any satisfaction. The last email I received said it will take between 30-90 days to review my claim. That’s unacceptable. I would not recommend purchasing from this company.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The know on the hydraulics was banged up because of lack of protection for shipping. The hitch pin is a generic pin that poorly fits. The units easily handle has already quit working and I have a warranty claim filed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“We paid for expedited shipping, our package was lost and we were told we would not be shipped a new product or shipping cost would not be reimbursed. We finally received our package in horrible condition. We did buy a scratch and dent but I can't imagine the shipping company knew this, unsure if it was in the same condition when it left your facility or not, but if I can judge by the packaging, I would say probably not.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I was not very pleased with what I recieved. I had to make alterations so it would hook up to my implements which included cutting out some metal for the top pin. I should have known better to buy anything made in China. I should have spent the extra money for an American made, lesson learned.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Absolutely terrible experience. Ordered a product, they forgot the hardware. After multiple phone calls and emails, we are still missing hardware. Useless product. Will never order anything from here again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed the return for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Never again. Looks and seems like a great US built company but had several issues. Bought an FM72 and the pto shaft was bent. Took a week to finally get a new one and upon arrival found out it's shorter than the original one that came with the mower. Customer service said they couldn't help OR explain why the original was longer. And the shorter replacement is too short to be usable on my tractor AT ALL! I thought maybe my tractor wasn't category 1 and it was my mistake but it is category 1. The short shaft only has 1/2" of shaft overlapping when connected. So I paid $2500 for a mower that is unusable and nobody can explain why I got a longer shaft the first time. A shaft that WOULD have worked if it hadn't been bent and shaving metal everytime it slides together.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and advised you to file a warranty claim. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Damaged when received. Pictures were sent. No reply from anyone.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and informed you that the roll pins are not included. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Item doesn’t fit getting a run around to get it fixed. You want me to modify a $800 item with a torch or grinder. REALLY”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Terrible Wouldn’t fit equipment No help from customer service who couldn’t speak English. What the hell!!!!!!! No more TITAN FOR ME OR MY FRIENDS.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Ordered a hay spear and when it arrived the spears would not tighten up. I contacted the company and they decided after a few days that I should just put tape on it . If that’s the best thing they can come up with then I Would not recommend them to anyone”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“My name is Brady”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate the issue for this order. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 2 years ago

“The purchase process was easy and quick. I received the attachment in 10 days. However the hydraulic pump or motor does not work. It is locked up.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on June 22, 2023. Kindly reply to the email for us to further assist you. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I placed an order 5/10/23. Slow shipping. Slow delivery. An incorrect item was shipped to me . On the truck I inspected the item and refused to accept delivery. Shipping arrangements and expense all on Titan. To this date 6/07/23 I have not received a refund. None of this was of any fault of mine. Titan shipped an item that was not ordered by me. I took pictures and sent to them of the item still on the truck. They still refused to refund me until the item was returned to them. All of the freight and all of the mistake was the responsibility of Titan. This is not good business.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“lost customer”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Poor at best Received a different item than what was ordered, when called customer service I was guaranteed they would get it resolved. That was weeks ago”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I tried to halt the order less than 24 hrs after I clicked the button. No, it wasn't done. Said order already left. So now I would have to pay for return shipping and 20% re-stocking fee. Unfare. Stuck with with them now. They are too heavy, just like I thought they would be. they don't slide all the way in on my bucket. They fit crooked on my tractor bucket. One is higher than the other. Totally unsatisfied with the whole process, and the product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Someone changed the delivery address and the paid item was delivered to another address that FED EX says I signed for it and I did not. Titan attempting to discover what happened.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and it was refunded on 06/15/2023. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews