Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I received the wrong item. I contacted support and received an email stating they would fix the problem. I am still waiting, it has been almost 2 weeks.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Haven't used it yet, just put it together. The instructions were just about worthless, hard to read, did't cover assembly. Also, the cutting bar when put in the travel position does not match up with the locking pin. It's at least 1/2 hole off. Also, the crank arm does not connect to the arm that moves the cutting knives back and forth. Also, the PTO drive shaft does not slide onto the sickle bar shaft unit. Very poor design! Very disappointed in the quality with this unit. If I ever get it to work, then I will have another report, I hope it's better than this one. Tex Wade”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I received the forks in record time but unfortunately that is where the good stops for me. The forks did not fit my machine like the company website said it would and the process to try to get the situation fixed is extremely frustrating. After multiple calls and emails they suggested I get it fixed locally instead of sending one that fits. I made a suggestion back and now have been ghosted.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email asking for a quote. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“will never order again. Your company will not back up your product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I ordered the incorrect pallet fork for my JD tractor. I needed the standard instead of the euro style forks. When the pallet forks arrived, it was scratched and had paint blisters in several locations. I contacted customer service and the senior product and warranty support specialist. Neither were helpful in resolving the issue. I have sent several follow up messages, but replies have stopped. I will never order again because of poor customer service.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Our product and warranty specialist sent you an email on June 12, 2023, but we have not received a response from you. If you would like to proceed with the return, kindly reply to the said email. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The shipment was missing 1/2 the products ordered”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Only part of the order arrived. The Titan Team gave me some explanation about how the rest was loaded for shipping and if it didn’t arrive within a couple of weeks. It is pretty frustrating.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and the order has been delivered. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Had a warranty issue with the motor on a mower. Terrible customer service. They have not responded to my warranty claim, and have no way to call, only email which they don't respond to. There is zero service after the sale.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“very poor shipping very poor customer support. I have a package that doesn't belong to me and Titan has now about it for two weeks and done nothing.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. We sent you an email on June 22, 2023, asking for the photos of the item you received but we have not heard back yet. Kindly reply to the email or reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Have purchased before and never had a problem with customer service or fitment. I received my pallet forks for my Kubota LX2610 with squick attach. Pallet forks arrived got them on my tractor and they kept falling off. Contacted Titan and sent pictures showing the bottom plate was off and to wide causing over 1/2 gap and making the quick attach sit on an angle. They sent me an reply saying that I need to order a plate and have it welded. Let them know I am 100 disabled vet with limited mobility and asked for them to send a replacement back plate. Still getting the run around after 4 replys. The customer service told me it "ki d of fits the quick attch for Kubota yet every other attachment purchase fits to spec. Been wasting over 2 weeks trying to get it resolved. It's a material difiency issue with their suppliers yet they want me to order a apart, and find a welder. I told them I need help moving it and don't know a welder and concerned that if a welder didn't fix it they wouldn't honor the warranty. Oh, since we are talking about their warranty it says. 1 year (replacement, repair, or refund). Should have stood by your product and sent a replacement back plate and not give a 100 disabled Vetran the run around. Never will I purchase again nor recommend this company as it does not honor its commitment nor it stands by its equipment. Should have purchased a Landpride. They care and their equipment is built to specifications as Titan claims their does. Poor customer service and poor product support. Thanks for screwing a 100 Disabled Vetran. Real American!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Bought a scratch and dent item, but clearly it was a customer return as it didn't fit. I made it work though as I have access to a machine shop.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I bought 3 ceiling mounted storage shelves. Instructions were online and only available for the assembly of them and not the installation. Horrible customer service- they sent me a generic YouTube video for installing them. After purchasing other bolts, I attached it to the ceiling. As soon as I put any weight on it, it started to bow. Contacted the company and they are telling me that I can’t prove that it is bowing and that I can return them as long as I pay the return shipping cost and a 20% restocking fee.”

Helpful Report

Posted 2 years ago

“They screwed me over atleast 3 times now, they don't know what expedite is. I order an attachment back on June 1st and paid extra for expedite shipping...its now June 21 and I'm still waiting for my attachment.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I'm trying to send some pics. for a warranty on my forklift by replying to your e-mails, you guys don't seem to open. called back and talked to a lady who can't speak English! she tried to give me a 55 digit email address which I could not understand . If you guys cant give support you shouldn't be selling. would be nice if you could email me a e-mail address so I can send pics. to try to resolve my problem. the email she gave me was support@titondistbutersupportdistributorsinc.zendesk.com”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on June 30, 2023, offering a partial refund but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com to further assist you.

Posted 2 years ago

“We ordered parts back in May and still have not received the second part of our shipment. The first package was "damaged in transit" but we were never told that until I called. However they put this 20 lb item in a 6 in cardboard box with no insulation or protection. The second product that got sent was "lost in transit", again I was NEVER notified of this. They have now sent us a THIRD item but will take 72 hrs to ship and don't offer an expedited shipping.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The implement was never delivered to my address. I received a delivery confirmation to somewhere in Milwaukee which is more than 300 miles away. Called customer service who referred me to Route. After more emails between Titan Customer Service and Route, no one could tell me if I would receive my order or even provide information on its location. I requested a refund from Route.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I see that the last movement for the item was on 6/21/2023. It says, Chicago, IL, In transit. Please allow up to 10 business days for your tracking number to show updates. If in the event that the shipment has no updates for 10 business days, please reach back route. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The item shipped did not fit my John Deere 3033R. I imediatly called customer service and spoke to Lora who is hard to understand. She sent me an email requesting a photo which I did. 2 weeks later I have yet to recieve permission to return, Did get another email requesting photos.did so to 2 different sites with no responce. Want to return as per policy. NOT Happy.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 17th of June but we've yet to receive a response. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The first product (fork lift) was bent or welded crooked. I was offered a small discount to accept that I declined. Was thinking that perhaps the next shipment would be a straight piece of metal construct but it was not. Although I was interested in other products manufactured by Titan I am not willing to have to deal with possible "seconds" or "thirds" being shipped to me again.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“8 days ago forks ordered. Not shipped yet. Call center overseas just gives you BS. Can’t I talk to anybody from Titan. Usually when you buy something, they put on shipping address, call Trucking Company. Call center says trucking company has it but it has not been shipped yet. I think I’ve been scammed. # 111000359032”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We show a delivery appointment scheduled for 6/21. Please refer to your tracking information for more information. You can call R&L Carriers with your tracking number as well. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“I purchased the ditch bank flail mower. Unfortunately the pin on the driveshaft was incorrect. I would like Titan to send a new pin kit for this driveshaft . I still need to reach out to Titan. It was just disappointing after setting the mower up and getting ready to use it for such a small issue to prevent the use of the new mower.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews