Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
“If I could leave 0 stars I would, do not buy from this company. I bought a quick attach hay spear for John deer global system. The quick attach does not work, you have to install the spear and deinstall the spear before you can pick up or remove the attachment. Unless you have 30 min every time to bolt it in and remove it I would suggest looking elsewhere as this is not compatible with a quick attach. To return it they will most definitely charge you shipping and the full 20% restocking fee. They will not accept responsibility for a bad design on their equipment but will rather state the product works the way they intended it to work no matter what the issue is.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly respond to the email asking for the photos to proceed with the return request. You can contact us at info@titanbrands.com if you require additional assistance.
“Good price, seems to have to build integrity. Shipped quickly, only disappointment is the paint is chipped and scrapped off on a lot of the frame work.”
Hello, please accept our sincere apologies if the item you received paint is chipped and scrapped off. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“I purchased the Titan 3pt chipper and was impressed by the way it was packaged up for delivery. One thing I would like to mention is that you need to have the equipment to unload and move your Perches to its destination. Fairly easy to assemble by yourself.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The chipper seems to like good size diameter without the twigs and leaves. I wish the paper manual was with the crate so I knew the shear pin dia., length and hardness grade for replacement. It does do a good job for chipping and PTO speed.”
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