Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Two of the zerk fittings were missing, and the rest of the fittings were so loose they were about to fall out. The unit had no grease on the moving joints either.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I got my item very quickly. I ended up asking for a refund because when it arrived the package was in very bad shape and the item had dings and paint missing. The box used to ship the item was no where near adequate enough for the item shipped.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com

Posted 2 years ago

“A great product but I'm still missing a piece delivery sucks.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Some how I got 2 when intended 1.. Probably my mistake ordering online. Other wise great. Dan”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Heavy materials and good build quality However one of the mounting posts was misaligned to the loader and wouldn't successfully mount. Needed modification to get it to successfully attach.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The sales experience was good. The product was terribly assembled, loose bolts, misaligned parts, etc.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“So I ordered a set of pallet forks. It was shipped in 2 different orders, and when the sent the forks one was longer than the other. The sent a 42, and a 48” forks. I ordered the 48”. I called and they sent a replacement fork, and it’s right at 48”. So when I installed the fork to the frame I noticed that the forks are not the same size and about an inch off. I didn’t contact titan, after they sent a replacement fork. I will deal with it”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“product came with 2.5" receiver. which should have been disclosed. 2" is std.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The item came as described but needs a more clear description on the measurements I was misled on the hole size.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Attachments were great but the freight company used “TForce Freight” used a large semi truck to deliver two attachments that could easily fit in the back of a small truck and couldn’t get up my drive way. Arrangements were were made to meet somewhere else to take delivery and without letting me know charged me $125 for redelivery. I would have gone and pick up them up myself had I known that was going to happen. So much for “free” delivery.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While TForce is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If TForce failed to do this, I highly suggest you contact TForce customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Well the attachment is awesome, but either you or myself ordered or sent me the wrong item. I was going to ship it back and replace with the correct one, but the cost of shipping wasn’t worth sending it back. So I ended up buying an adapter so I can use it. Now the low cost implement costed me double the money that I could have purchased at my local dealer.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Poor shipping process. Improvements to the communication would help.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The quick hitch would not detach from the implement because the tabs do not retract sufficiently”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I received the order and all was good with the shipping etc. When I went to install the forks on my John Deere 1025r, they would not fit. The bottom pins on the fork frame were about 1/4 inch too wide. The only way to make them fit was to take a handheld sledge hammer and "bend" them to the correct distance to go in the holes. I do not think I should have had to do that...”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“This rating is mostly to do with the delivery. I can’t fault the driver to avoid delivery during road construction, but the promise was that I would be called to reschedule. Instead, it was rescheduled and I had no say. I needed to change plans to be available.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“the shipping was fast, product looked great. BUT, it would not attach to my CAt skid loader. the box at the bottom that the locking pin that holds it to carriage, was too small and would not lock in.. will have to some grinding to hopefully get it to fit..”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The forks do not slide on the carriage and the locking pin at the top does not engage in the slot. I have to use a block of wood and a hammer to move the forks! I had forks for another JD tractor and they worked fine. this pair does not. 05/29/2023 Still waiting for a reply!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“1. Didn't send the nuts for the 3 pt. pins with the order 2. Sent nuts for the bale spears after I sent a picture of the 3 pt. pins telling them I was missing the nuts. Gave up and bought pins and nuts locally.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“have not used it yet”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“No problems with Titan however the finish on the implement was sub par. Was palletized but still beat up, paint finish was far from flawless. Fed Ex is horrible.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews