Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Very poor packaging caused the first unit to arrive damaged. The replacement was shipped promptly but it too arrived packaged poorly and scratched badly. Please work on better shipping methods”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The pallet forts are a nice unit in all, and would be great for light duty, however, they are not suitable for construction. We had put it on a Bobcat T595 after we just got it, we had to dig under a pallet to lift it, and upon doing so the bottom rail bent causing the fork to come off. We did reach out to Titan, and they responded very fast but we were told it wasn't used correctly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Great equipment, however they do not deliver to your house only driveway entrance which if you have .5 mile driveway is problematic. They do not make exceptions. Also no manuals come with the equipment so you have to look for them on line”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While TForce is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If TForce failed to do this, I highly suggest you contact TForce customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Shipment was good. Support about questions was very poor, person had no knowledge of what what my question meant!”

Helpful Report

Posted 2 years ago

Hi, we apologize for any inconvenience. You may also reach out directly to our product team for any product inquiry. Kindly call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Please have customer service reach out via email. Shipping was fine. However I need a part replaced.”

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Posted 2 years ago

“Well built,only one problem. The spear did not fit, not enough treads. Luckily, my 3 pt. uses the same type spear. I was able to swap them out and both work. The 3 pt. has a longer sleave.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“It probably should be lower. I bought a scratch and dent item, assuming it was scratched or dented, not missing parts. I gave them a 3 instead of a 1 because it had to be partially my fault. It is misleading to sell things that are unusable except for parts, in my opinion, without saying that. :Live and learn what names you can trust, and which you cannot trust. Of course, I did not immediately open the item, and therefore I could not return it, but the return policy for defective items/missing items should not be you pay when they ship you junk either. If you sell something defective and make a customer pay, that does not reflect well on you. Sad too because I purchased around 5000 in equipment and the 100 item left me with a very bad taste for the business.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I only got one teeth the website should let you know that it’s just one and not both of them.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. Unfortunately, I have checked and there is only one tooth included. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Shipping was reasonable and timely; condition after shipment was good; majority of the nuts, bolts, and washers came loose in the packaging (was a miracle that I found all of the little pieces); product looks good but will not know how it performs until later when we get moved to our new home, uncrate & assemble, and use for the first time (that could be months from now). Hoping for a positive outcome. Titan was easy to deal with. Will rate the product after use, at which time my rating may change.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Spreader is perfect but came with no assembly directions”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=22364217&c=3642276&h=6eeBjFiN6jPsf1GGzG1HH-dxCI4--nuJhpC7QUgrI_jzxdEQ&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“sorry about my last review. I was thinking of another order. Part of this order did get lost for a time. The shipper said the label was damaged. I did get what I ordered. It was just a little late.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Missing a part ; bushing for the spinning harrow equipment.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Love the chipper, everything I thought it would be. Fast shipping, had it within 4 days of placing order. Was not happy with price match policy as chipper price dropped two times within days of my ordering and Titan has a 24 hour price match policy which is ridiculous...”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 2 years ago

“Arrived damaged, had the insurance and they took care of it. BUY the insurance! packaged poorley just wrapped no box.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We are glad that Route was able to resolve the issue. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Needs a foot step”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“There needs to be instructions for assembly. The QR code says “coming soon” pretty self explanatory but the driveshaft needs a tag showing the removal of the bolts to seat the slip it side securely. I didn’t t realize this and has the shaft come off mid mow.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The wheels seem very well-built, however, all of the sleeves and circlip on one wheel assy were missing from the packaging due to the cardboard not being sufficient to handle shipping such a heavy product. Once I have manufactured new sleeves and gone to Tractor Supply to purchase a new clip I will update my review on its performance. Having to amend, modify, manufacture or repurchase necessary items for the use of a new implement is very disappointing. Please relay this info to your warehouse for future transactions. I would be willing to pay the extra 50c in the sales price to ensure complete delivery so I needn’t spend hours and dollars making the implement work.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To best serve you, kindly file a warranty claim using this link to request a replacement: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“First parts order was lost by FedEx. Not Titan's fault. Reorder took more than a month because out of stock. When it finally was shipped after I had to call, it was short out of ten items. Box was damaged from FedEx but didn't lose contents, just short. Titan made it right by refunding me money, happy for that. Has just been a frustrating experience for me. I think you need to find a different shipper than FedEx.”

Helpful Report

Posted 2 years ago

Hello! We are sorry to hear that you received an incomplete item. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our representatives who assisted you in receiving a partial refund to compensate for the inconvenience. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“I had expected the attachment to be able to rake up roots left by the person who cleared my land, but it just piles up dirt. It seems to clear underbrush.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“A short review of Titan Attachments”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with our Ballast Box. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews