Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The box it was shipped in was broken up and then you turn around and put it on sale for a hundred dollars cheaper than I just paid”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Received 3pt with bent handle box damaged not happy with packaging needs more protection on packaging”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Works great”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Received item later than was told. The flat iron that runs over the top of the mask was bent down on one side more so than the other. The rest of it looks good!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Im happy with the stump bucket and Pallet forks/mast I bought. I didn't like that the shipping cost was separated from the handling so they could claim "Free shipping". +$75 for handling. They also don't insure their packages as part of the cost either. If you wan't your package insured thats an additional fee. And lastly I had a coupon code for an additional 5% off. I assumed that meant 5% off the 2 items I ordered excluding tax, "handling", insurance... but it still somehow only knocked off around 3%. What seemed like a great deal at first turned out not to be as competitively priced by the time I checked out. I wen't for it anyways though because I liked the design of the stump bucket”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I like the equipment but this is the third skid steer attachment I have received (tree Shear, tree puller) and now an 84" Extreme Root Grapple with leaking hydraulic couplers. The previous 2 had one leaking coupler each this one both leaked. Tightening does not fix the problem. I have to go through the mess and irritation of removing the coupler and resealing it. Despite this one of the couplers I'd still dripping hydraulic fluid. Very inconvenient. Does anyone check the equipment before it is sent out?”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The product works but it came in two shipments and there were no instructions because you guys assumed it would be shipped assembled. When I sent a message to support they insisted the product was shipped assembled. It would also help to have a video on how to best load and unload the assembled frame & forks and the best lubrication to use to slide the forks. I was very frustrated as a first time user.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Box Packaging was taped all over as a result of the weight of the product and most likely being thrown around on a truck.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I was using it on another titan product (trailer hitch plate) I had to modify it but cutting with a torch to get it to fit.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I purchased this item to eliminate my 2 1/2" to 2" reducer to try and reduce the rattle. With the 2 1/2" shank, that part does rattle less. However, the holes drilled into the receiver where the pins go through to raise and lower the balls are drilled about 1/8" larger than the pin This allows for too much movement of the balls and causes a significant rattle. The holes through the part attached to the balls are snug. This would have been a 5 star review had the holes in the receiver been the same size as the holes in the flat bar the balls are welded to.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Terrible packaging! You have to cover the ends of the teeth or double wall the box. Both times the box arrived cut open from the pointed ends of the teeth.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I like the quality of the product.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Purchased a set of pallet forks for my tractor. They shipped out only the back piece and never gave FedEx the 2 forks. After 2 weeks of waiting and FedEx saying it was undeliverable because they never received the packages, the rep from Titan, Grace told me she would need approval for a replacement because I had not purchased the "shipping insurance" they offer. What insurance would I need to cover a shipment they never sent? Ultimately, they did finally send out the 2 forks and I did receive them which is why they received a 3 star and not a 1 star review.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if the fork was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Attachment arrived in ok condition but was very poorly boxed. FedEx driver was concerned that parts could be missing.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Mower seems to be okay. PTO shaft is a joke. Can't get it to slide by hand. Need a hammer and vise to get it apart”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Unit came missing a couple of metric set screws, call customer service will still be waiting years from now for two screws. The aerator is pretty good my only real complaint is it's a bit light for my clay soil which is why I purchased it. This attachment should have welded weight racks attached to it for additional weight.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The backhoe attachment overall is pretty nice quality, however right out of the box, one of the pins bolt holes does not line up correctly and I can only get the bolt in a couple turns, and another pin was missing a grease fitting. I took pics at the time of assembly if you want to see them. One suggestion however, I would make the buckets sturdier. Compared to the rest of the attachment, they are pretty cheesy. I’ve only used mine a couple times and already bent it pretty good. So far that seems to be the only part of the attachment that can’t stand up to the power of my machine.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Forks seem nice however the pins do not line up appropriately with the tractor pins so as of now I have been unable to attach the frame to my tractor.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I didn’t know I would have to arrange to meet the driver somewhere to transfer the pallet to my pickup because the 18 wheeler could not deliver to residence. I am 63 and disabled. You need to be more specific about shipping. I will never do that again.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx failed to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I have not even put it together yet I haven't found any bolts the box was destroyed so no I'm not very happy. Todd”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews