Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Bolt missing and tray is bent from shipping, box was destroyed, paint chip in one of the corners and last but not least scratches on the legs of the work bench. But it is a good bench !!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.co if you require additional assistance.

Posted 2 years ago

“Lock handles and mechanism are cheap, mine came in damaged. Rod attached to handle pin bent and misaligned. Titan sent out replacement pin. Had to cut out old pin (shaped like a boomerang) so unable to punch it out. Hole misaligned so I had to drill actuator rod( that's why pin was bent, they just made it go to get it off the assembly line) install pin and re paint. Now it works but I didn't pay for a scratch and dent model.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“This is the second set of forks that I have purchased from Titan. The forks are great.....communication regarding shipping was less than desirable. The website states items over 150 lbs are shipped freight. Based on this, I had it shipped to a friend's business where he receives freight trucks regularly. Instead, the forks were shipped in 3 separate FedEx packages. Each item (forks x2 and frame) was shipped as an individual package. The forks were delivered at the same time, the frame was not delivered for several more days. If I had known that it would be shipped FedEx, I would have shipped it to my house. And why would you ship 300 lbs via FedEx vs freight carrier?!?! All items were shipped unwrapped with a FedEx sticker plastered on them. The frame was received with wear on it from rubbing against something else. I get that it is just pallet forks but still....!!! Great forks, poor execution.”

Helpful Report

Posted 2 years ago

“The lifting attachment is worthless for us because it does not have weight limits on it”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The spreader comes with a piece of paper with a link to online instructions, however, the link is bad. There is a link to the instructions on the page tho. The instructions need help. Page 6 Steps 2 and 3 instruction content and pictures are the same and shouldn't be. The titles of the two steps are different tho. Nowhere in the instructions do you attach the rubber strip and the 90deg angle and it should be one of those two steps. Also, there are no good assembly drawings of the clutch on each wheel, so that is fun to figure out, the operating instruction pictures of the finished product helped me there. In the long run, I was able to assemble it without calling for help. The spreader is solid and works well! 5 stars for that!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the manual you received is not very useful. I have forwarded your feedback to our product team for us to improve our manuals. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The package came with concrete anchor bolts instead of lag bolts. One run to the hardware store to solve the problem. It seems like someone cut the brace too short and try to use a lot of welds to hold it together to the main frame. Two out of three panels have the same issue. I also need to grind off some excess weld like other reviewers mentioned to pull the panels together. One of the welds that hold the mesh to the main frame comes off.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for us to improve our products. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Horrible order tracking; very slow shipping--fed ex is awful; item shipped 3 separate pieces all unwrapped/unprotected from careless staff; attractive final price lured me in; time will tell re pallet fork performance/durability, after I paint the scratches. TYPICAL EXPERIENCE IN AMERICA THESE DAYS--NOBODY CARES.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I read the statement in listing that it might be missing a pin since it was scratch and dent. Although there’s not a single indication the pins were ever attached. No wonder it was cheaper. It appears the parts were purposely left off to put it in clearance listings.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing part locally. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Upon arrival of the attachment I was looking it over found a hose was damaged. Could of happened in transit or miss handling when putting it in the crate. Overall I think it might a good piece of equipment when I get a new hose. I left a email but no response on what is next.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Bought a scratch and dent item. Nice product but didn't realize it had missing parts. Titan would not replace missing parts.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Our issue was with the delivery. We live less than 1/10 of a mile off the highway. We had plenty of room to turn the truck around. The driver refused to come up our driveway. (Note: We have had transfer trucks pulling our 60 foot modular home halves, one with our basement panels, my daughter’s modular home valves, two cranes to lift all of this onto foundations, trucks pulling long trailers with excavation equipment on them. No one was unable to maneuver here.) Driver was rude and let me know he hated his job and was gonna find a job driving a garbage truck. He also told me I was a liar bc I told him he wouldn’t get stuck. We had a couple small showers the day before, but our soil is Sandy and on a hill so it was dry. He left the attachment just inside the driveway. Would suggest you find a more reliable company who uses drivers who can do more than stop in the middle of the road and unload.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA failed to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Your return policy. I can buy your iteam from Amazon Prime and have to difficultly returning it. Next time I would use them, way better customer service.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you are not satisfied with the return policy. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Good product, but had shipping delays”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“It took much longer to get the warranty issue resolved but in the end you guys came through and replaced the defective item. Thank you for finally restoring my trust in Titan.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Only problem is with the (scratch and dent ) Need to let the customer know what parts are missing that make the product usable The product purchase had many missing vital parts and should have been sold for parts only ! Customer Service did what they could ..no fault to them”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Bolts sent seem to be too long, Delivery box had holes in it upon arrival. Other than that, received as expected.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“My first order from titan was a set of pallet forks and a frame and I was very happy. One hundred percent five star service. A couple days after I placed that order I ordered two additional implements. After a few days with no confirmation of the order I called customer service. I was first told that I did not have an order. That if i'm further investigation she told me that she found the order on another system but it didn't transfer to the system it needed to be on yet. She couldn't tell me if or when this would happen. The only suggestion she had was wait a few days and see. Unfortunately I need to design for an immediate job so after a couple more days I gave up and purchased locally.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the order did not proceed. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and informed you that the order was unsuccessful and that you may contact your bank for the payment reversal. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Ok, this is the fourth or fifth Titan product that I have purchased. The products have all been great no issues. However, the initial delivery date given to me for this shipment was the date Saia, the pickup carrier, delivered to my regional carrier US Special Delivery. It took several days for US Special to be able to acknowledge they even had the item. I know this is beyond Titan's control, but PLEASE provide a more realistic delivery date than the hand-off date to the next carrier.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Received the part, probably once assembled found that the upper hitch .1 bracket was Miss made still waiting on a part. Haven’t heard when you’re going to get it they wanted me to have it made locally, which I thought that was pretty absurd.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“every thing come packaged and asembled as it should but when i hooked up to my bush hog it would run backwards, still working on it will have to call to find out if the motor is the wrong one, the stub shaft keeps comeing lose on the motor all it is held on with is a tiney set srew”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews