Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Three stars are generous. The quality of this product is low. Most of the grating is held on not by welds but by paint as the welds have melted through the 16ga wire. So the wire sticks up on the end and makes it next to impossible to slide things on it. More on the welds, as other reviews state they must be ground down in order for the holes to line up. Also there is sections that the weld has melted through the base metal leaving a hole instead of a weld. The paint will flake off during installation. It looks like it’s powder coated as it’s thick. As is the weld slag that wasn’t cleaned off before paint but the paint flakes off at the touch of other metal. The fasteners are not graded fasteners nor is the finishing quality decent. While you’re holding the grates in the air you’re arguing with the nut trying to get it on as the end of the bold is not chamfered so the threads are raw on the ends making it even more difficult to line up the nut. Also they only expect you to hold the weight on one fastener per leg, not being graded I’m sure the shear weight is not 400lbs as advertised. Another note on fasteners. I bought two of these grates. One package had three extra bolts and the other was lacking two. Proper installation of fasteners says to atleast put a washer on the head side of the bolt. Between both kits I might have received 9 flat washers. Who knows what they were supposed to be for as there were no instructions included. A quick search on the web provided instructions but they say to put together on the ground and flip it over and install to ceiling. Not sure who thought that was brilliant as the thing weighs over 100lbs and is 8 feet long. To do it like that you will need a fork lift or 3 people. Also if you plan to install on the ceiling you will need to buy lag bolts to your liking as the kit only comes with concrete anchors. Not sure who has a concrete ceiling but they won’t do you any good in wood rafters or metal rafters. Though they arrived a week before designated time the boxes were absolutely destroyed. The corners were completely ripped open. So what’s the good? Well it for sure holds 200 lbs. though it bends in the middle at that weight. They are mostly painted black so it looks pleasing until you get close and see the rust spots. And I received them within 5 days of ordering. So there are your three stars. Safe yourself 5 hours of installation time per grate (I was by my self) and spend the extra $30 and knock off the shipping and just get the husky grates. They are more sturdy and come with the proper fasteners and actual powder coating and rounded grates. Most of all they come with instructions a one man operation can handle.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Only issue was my item kept getting delayed. It was delayed 3 times and cost my business time and money. I would give 5 stars if they were honest about lead time.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Attachment came in and levers where so bent that it’s wasn’t usable! Had to take apart n repair them so I could use it! I know a category 2 hitch is heavy but package it better! I forgot it came from china!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“It works and is good for the money,but assembly wasn't the easies. No paper instructions just a pdf, which works but it assumes steps and the pictures in the instructions are not clear enough. Had to look at the photos of the unit online to see how the drum drive clutches went on the ends of the shaft. The rubber piece and the piece of angle iron that should go with it were not mentioned in the instructions, so I assembled it the way it made sense to me. The agitator pieces inside the hopper that are driven from the drum, no matter how tight you made the 2 bolts always disengage /lift from the drum, added 2 self tappers next to the bolts to tension it down, it has worked wonders now. Value great, but instructions could be a lot more in-depth.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the manual is not very helpful. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The product itself seems to be built pretty good. But the shipping could have been a heck of a lot better. The forks and the quick attach piece came separately. They were not on a pallet nor were they packaged at all. The quick attach piece was bent when in received the piece and scratched all up. None the less the piece of equipment works as it should!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The manual online is NOTHING. The latches to hold the implement on are not stable or good. The pto came off on first use. Had to go to hardware store for replacement bolts. Overall not that great”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the manual on the website is not helpful. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Hydraulic leak on Mail pipe, thread, going into coupler”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I thought they would have some kind of welded tab across the middle on the bottom side to keep the extensions from bouncing up and off while carrying equipment. But I've only just looked at them and haven't had an opportunity to use them yet. I'll let you know when I do.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery. We hope to be able to serve you again!

Posted 2 years ago

“Shopping was easy and delivery was fast. Would have given it five stars, however, the ballast box arrived with chipped paint and was rusty in some spots. It's just a ballast box so I'm not too worried. I will have to sand it and spray paint it to keep it from continuing to rust.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“I had a relatively smooth ordering process with Titan, but unfortunately, the shipping experience was quite disappointing. Initially, Titan promptly shipped my item and provided me with a delivery date and tracking number, which was reassuring. However, the next day, I received a notification informing me that the delivery date had been changed due to shipper delays. While I understood that delays can happen, I remained optimistic. According to the tracking information, the packages were on schedule and were supposed to be delivered on the adjusted delivery date. I made arrangements to be at home during the delivery time to ensure I would receive the package. However, to my dismay, the delivery did not arrive on the specified date, even after the delivery time had passed. Feeling frustrated, I decided to investigate the matter. My communication with Titan did not provide any additional information beyond what I already knew from the tracking details. After extensive internet searches and several unfruitful calls, I managed to reach a live person after navigating through numerous automated responses from the shipping company. To my surprise, I was informed that I was supposed to initiate contact with them to set up a delivery date and time. This requirement was never communicated to me during the ordering and shipping process. It was disheartening to discover that an essential step for securing the delivery of my product had been overlooked. Once I completed the necessary step and arranged a new delivery date, the package was finally delivered the following day. Unfortunately, I had to reschedule all my previous appointments and stay home for an additional day, incurring significant costs for what was supposed to be a free shipping service. I believe it is crucial for companies like Titan to ensure clear and transparent communication throughout the entire ordering and shipping process. This includes providing explicit instructions and requirements to customers so that they can take the necessary steps to secure the delivery of their products. Moreover, responsive customer service is vital in resolving issues promptly and maintaining a positive customer experience. The inconvenience and financial implications resulting from the delayed delivery and subsequent rescheduling of my appointments were highly frustrating. I strongly believe that it is essential for Titan to be made aware of this issue so that they can improve their processes and prevent similar incidents from occurring in the future.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“My original order I was shipped the wrong item. It was relatively easy to get a replacement but I lost over a week in getting it shipped to me. Expedited shipping for their mistake would have been appreciated. I did express that I needed the item asap.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Need more info about position of grapple that is attached to bucket. None provided and question could not be answered by product support.”

Helpful Report

Posted 2 years ago

Hi. We apologize for the inconvenience. You may also reach out to our support team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Fast service, advertised powdered coating on frame, but when not protected for shipping and delivery guy dropped it off back of truck and banged it all up and bent, so it doesn’t really matter what it’s painted with. Edge where forks slide have a pretty good burr and will have to file off so I can adjust forks. So glad they were on sale.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Please be advised that the box looked like it went though a war. Needless to say 2 pins and safety clips were missing along with the lifting hook.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Kindly provide us with the part number of the missing parts so we can check if a replacement is available. Please reach us at info@titanbrands.com to further assist you.

Posted 2 years ago

“Well made except one of the pins doesn't line up for the JD quick mount , needs to have it modified”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Paint is peeling off / flaking off. Like the metal was not prepped correctly before painting. Very displeased with finishing on frame. Went with the better frame and got the standard instead of the economy one. Thinking i was buying a better product but unfortunately i was not happy about the finish”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Well after calling titan to help size my fine grade Skelton rock grapple I’m unhappy to say the 72” is to heavy for my machine. The sixty in wouldof been the perfect size and weight. 1st time using the 72” I almost rolled my L4330. Wish I was better advised !!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Recently purchased an aeriator. When it arrived it was missing one finger. I reqested the missing part including the part numbers for the finger, bolt and nut. Have not received it yet..Disappointed it your service response.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Light duty I need a longer throw cylinder the current setup nearly moves 20°”

Helpful Report

Posted 2 years ago

“Fast shipping. Surprised to see how poorly welded parts and had to grinded part to fit in my John Deere 1025R.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews