“Easy to weld the sleeves on to my existing Titan fork/spear frame, so now I have 3 spears to better maneuver my giant round balls - the existing small stabilizer spears weren't adequate for my needs, so these smaller 39" spears will serve that purpose instead.”
“Great product, very easy ordering process, Well built and useful equipment for everyday use. Your products definitely help with productivity and efficiency.”
“I have a 2025 TYM T25 and the Titan pallet QD slots in the bottom of the pallet were a 1/2 inch off. Had to grind 1/2 inch to get QD to fit correctly.”
“I received my 36" Tow-behind drum aerator with wheel kit and upon attempting to assemble it there were Defective part(s) that prevented the assembly. I immediately reached out to there Support team which calls are takin outside USA( that's a Fail) and to this day( 2 weeks later) I'm still waiting for replacement parts. I will never purchase from Titan again, horrible customer support.”
Hi. We sincerely apologize for the inconvenience you’ve experienced with your Tow-behind drum aerator. Upon checking, we can confirm that the replacement parts have already been shipped and are currently in transit. Kindly monitor using the provided tracking number. Thank you for your patience. Please reach us at info@titanbrands.com if you require further assistance.
“I purchased the standard USA made frame and forks due to the lower weight, affordable price, and presumed higher build quality. While it does seem like a sturdy attachment, the assumption it would be higher quality turned out to be wrong. The paint is very thin and was likely already chipping prior to shipping because some of the spots are where they couldn’t have been damaged during shipping. The frame and forks arrived separately and unpackaged with no signature required so I could not refuse delivery as they just left them in my driveway. This resulted in significant cosmetic damage during shipping. At first customer service responded quickly and offered a 10% partial reimbursement. But soon after I discovered this was less than others got and the agent attempted to shift the blame to me for not purchasing shipping insurance on my end. Don’t fall for that scam, it is the responsibility of the retailer and its shipping contractor to ensure the item is properly packaged to prevent damage and safe shipment. Not the purchaser. After this poor customer service experience, poor build quality, and poor shipping experience I have decided I will not be patronizing Titan any more.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you really don't want to, you have the option to remove it at the checkout page. You can contact us at info@titanbrands.com if you require additional assistance.
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