TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled an order straight away after ordering and phoned to check it had been cancelled and was told the money hadn't been taken then told my refund would be in 3 - 4 working days. 9 days in and no refund. Nothing but excuses when you phone the customer services team. You cannot speak to the Manager if you ask. No one phones you back. No one answers you're emails. It's pretty bad service and will never shop with them again. Very unhappy. It feels like stealing when people don't give you your money back.”

Helpful Report

Posted 8 years ago

“Item ordered 11th September. Money taken from account 11th September. Now 18th September and no goods. Customer "Care" department rude and arrogant - say item was pre-order, (though not told at time). No idea when item will be in stock. It will take them a week to return money!!!!! I DO NOT TRUST THEM.”

Helpful Report

Posted 8 years ago

“I bought a large ruby ring in 9 carat gold, early this year, I didn’t realise that the ruby had been glass filled, as it didn’t state this on the receipt or on the tv advert when I bought it, I have since contacted TJC and apparently it states on their terms and conditions that they can use a variety of processes! . I would still expect it to say what treatment had been done to my ring on the certificate. As I would have returned it. As it is too large for me I have tried to sell it, and was told by the buyer it was glass filled which I didn’t know. I paid £300 for this ring and can’t sell it for £100 , please don’t buy from them as they aren’t interested. It was over the 30 days so I can’t return it. I feel that they are misrepresenting what processes are done to the various stones they sell, as they don’t state exactly what has been done to your stone when you purchase it.”

Helpful Report

Posted 8 years ago

“I bought a Opatra dermineck in late march 2018, and paid £250 for it but a few weeks later I saw it on their TV channel again at £199. I rang up to complain but they denied selling it at £199. They used to be very good but lately they are selling rubbish, their silver turns black within weeks.”

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Posted 8 years ago

“They refused to supply without first seeing my passport and a utility bill. Mastercard said I should shop on the " High Street"”

Helpful Report

Posted 8 years ago

“Ordered on Monday morning and paid extra for next day delivery, by Tuesday afternoon I was getting concerned as the £300 item had not been dispatched and I wanted it on Wednesday to give my partner as a gift on the Thursday morning so I gave them a ring and was told it "should be dispatched today". Early evening came and I checked again to see it had still not been dispatched and gave them a ring again to find out it was not being dispatched so I cancelled the order. I rang them Wednesday morning to see if there was any option for a timed etc delivery if I paid extra but the telesales person was no help and was told I was better off sourcing one locally. I wasted two days waiting for them when I could have sourced elsewhere and had only a few hours to find a replacement. Please do not waist your time or money if you are in a rush or if you want to deal with a company with compassion.”

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Posted 8 years ago

“Do not buy from TJC. My partner bought me an engagement ring. The platinum snapped and diamond fell out! Sent back to TJC within one year warranty in November and asked for full refund. Got refused. TJC said they would repair the ring. It’s now March and I have no ring or refund. Seeking advice regarding consumer rights. Shocking!”

Helpful Report

Posted 8 years ago

TJC is rated 4.2 based on 3,198 reviews