Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

“BEWARE DO NOT BUY FROM TJC UK The ring purchased was return in 13 March 2019 my refund was not done and called few times on my last call I did inform then if my refund is not done I will issued a small claim court action. I have to take TJC to court and issue a bailiffs order again them, I received the original refund £163.33 today 21/5/19 and the court order was £380.47, this is not except able and I have request the bailiffs to collect the full refund for the order issued 23/4/2019 the company have been very disappointing to say. This the facts buyer be BEWARE. DO NOT BUY FROM TJC UK”

Helpful Report

Posted 6 years ago

“BEWARE DO NOT BUY FROM TJC UK The ring purchased was return in 13 March 2019 my refund was not done and called few times on my last call I did inform then if my refund is not done I will issued a small claim court action. I have to take TJC to court and issue a bailiffs order again them, I received the original refund £163.33 today 21/5/19 and the court order was £380.47, this is not except able and I have request the bailiffs to collect the full refund for the order issued 23/4/2019 the company have been very disappointing to say. This the facts buyer be BEWARE. DO NOT BUY FROM TJC UK”

Helpful Report

Posted 6 years ago

“Purchased for the first time this week and honestly it was not a good experience! I had a free voucher for all day delivery and used it but the final order that day did not automatically remove the p&p. Spoke to customer services who made out they were doing me a huge favour removing the p&p even though I had spoken to customer services before making my multiple orders and was guaranteed there would be no postage charge whatsoever all day if I continued to add to my online order which I had done. Furthermore, I had spoken to a customer service adviser and was told an item had been cancelled only to discover a few days later, it had not. Their attitude was just not good - very non-caring and placing blame on the customer immediately until you can evidence it was not your fault which, thankfully in my case, I could. Also I was concerned there is no mention of ETHICAL MINING on their website - not even when I Googled it later could I find any info on TJC and ethical mining - which is a big thing for me so this was another reason I will not be purchasing again from TJC.”

Helpful Report

Posted 6 years ago

“I returned 9ct Gold ring(Ruby and Zircon). I paid £6.00 special delivery to return this ! which had been worn only twice. It was signed for by TJC on the 28/03/19.....Having heard nothing. I rang the company. To be told refund was imminent would be about 3 days... ..No refund no contact. This company are unbelievable. Not at all helpful. If you buy £10.00 stuff you tend to expect rubbish.. When when purchasing 9ct Gold With stones. You tend to expect better! Will wait and see,before I involve trading standards!”

Helpful Report

Posted 6 years ago

“"They are taking money from my bank account when I have not received goods. I returned items as new but still have no refund and that was in January. Even worse is that they are making me pay for items I have never received and they are taking the money from my account. They ignore my emails and cut me off if I phone too. The jewellery is very poor quality and jewelers who I have spoken to clearly state that the jewellery is not worth even the scrap value. We must stop them stealing from us and other people. Trading Standards are happy for you to contact them.”

Helpful Report

Posted 6 years ago

“I returned items as new but still have no refund and that was in January. Even worse is that they are making me pay for items I have never received and they are taking the money from my account. They ignore my emails and cut me off if I phone too. The jewellery is very poor quality and jewelers who I have spoken to clearly state that the jewellery is not worth even the scrap value. We must stop them stealing from us and other people. Trading Standards are happy for you to contact them.”

Helpful Report

Posted 6 years ago

“This company does not even deserve a star. Steer clear and do not order anything from this company. The customer service is virtually non existent and they deliberately misrepresent on TV. Then when you pick them up on this, they more or less call you a liar and rely on the fact that you won’t have the footage (which I didn’t). TJC don’t act with integrity and they have zero respect for their customers. I will never purchase from them again. NOTE: if you do order and you need to return, ensure you return the item within the 30days allowing at least 3days for Royal Mail as they have a “strict” 30 day policy rule and there are no exceptions. My item arrived one working day late, which they counted as three because they included Saturday & Sunday and they sent the item back to me! This presumably is because of the rubbish they are selling, therefore they would rather return the item back to you. Order at your own peril, personally I’d steer very clear.”

Helpful Report

Posted 6 years ago

“This company does not even deserve a star. Steer clear and do not order anything from this company. The customer service is virtually non existent and they deliberately misrepresent on TV. Then when you pick them up on this, they more or less call you a liar and rely on the fact that you won’t have the footage (which I didn’t). TJC don’t act with integrity and they have zero respect for their customers. I will never purchase from them again. NOTE: if you do order and you need to return, ensure you return the item within the 30days allowing at least 3days for Royal Mail as they have a “strict” 30 day policy rule and there are no exceptions. My item arrived one working day late, which they counted as three because they included Saturday & Sunday and they sent the item back to me! This presumably is because of the rubbish they are selling, therefore they would rather return the item back to you. Order at your own peril, personally I’d steer very clear.”

Helpful Report

Posted 6 years ago

“Got a gold ring from them for Christmas. Three weeks later the stone fell out and we were lucky to find it again. Sent it back. Refused to give me a refund or replacement. Also took them 3 weeks to decide to repair it because they told me they had to decide if I broke it or it was faulty. A prong broke right off and the stone fell out of course it was faulty. It took about 4 weeks total but I finally got the ring back, and customer service were a nightmare to deal with, very rude. I took it to a local repair shop to have them check it, they told me it was about ready to fall off again and a new prong was just glued on. I had to get them to repair it properly.”

Helpful Report

Posted 6 years ago

“Paid for a nearly 1300 pound illiana 18k Rose gold 5ct morganite ring.. Recieved ring but no certificate.. Rang to get certificate sent and recieved a tjc one not an illiana.. Rang again waiting on an illiana one for nearly 3 weeks try to ring again and my number is blocked.... Dnt think I'll be buying from here ever again”

Helpful Report

Posted 6 years ago

“Dreadful customer service. Ordered an item which they texted me saying it would be delivered on Jan 3rd. This is now the 17th and it still hasn`t arrived. like other customers they are proving to be a nightmare to get to the bottom of it and they never reply to emails plus the live chat line is always busy! Won`t be ordering from them again.”

Helpful Report

Posted 6 years ago

“Truly awful. Ordered 2 items received 1. I have tried to sort this with them but it's a daily battle and I am getting nowhere so doing a chargeback now. Never shop here please you'll regret it”

Helpful Report

Posted 6 years ago

“Still waiting for the return of my ring purchased through TJC that is being re sized. It’s been over 9 weeks and I’m still waiting, customer services has constantly lied as to where the ring is and promises to call back and just doesn’t bother most of the time.”

Helpful Report

Posted 6 years ago

“I cancelled an order straight away after ordering and phoned to check it had been cancelled and was told the money hadn't been taken then told my refund would be in 3 - 4 working days. 9 days in and no refund. Nothing but excuses when you phone the customer services team. You cannot speak to the Manager if you ask. No one phones you back. No one answers you're emails. It's pretty bad service and will never shop with them again. Very unhappy. It feels like stealing when people don't give you your money back.”

Helpful Report

Posted 6 years ago

“Item ordered 11th September. Money taken from account 11th September. Now 18th September and no goods. Customer "Care" department rude and arrogant - say item was pre-order, (though not told at time). No idea when item will be in stock. It will take them a week to return money!!!!! I DO NOT TRUST THEM.”

Helpful Report

Posted 6 years ago

“I bought a large ruby ring in 9 carat gold, early this year, I didn’t realise that the ruby had been glass filled, as it didn’t state this on the receipt or on the tv advert when I bought it, I have since contacted TJC and apparently it states on their terms and conditions that they can use a variety of processes! . I would still expect it to say what treatment had been done to my ring on the certificate. As I would have returned it. As it is too large for me I have tried to sell it, and was told by the buyer it was glass filled which I didn’t know. I paid £300 for this ring and can’t sell it for £100 , please don’t buy from them as they aren’t interested. It was over the 30 days so I can’t return it. I feel that they are misrepresenting what processes are done to the various stones they sell, as they don’t state exactly what has been done to your stone when you purchase it.”

Helpful Report

Posted 6 years ago

“I bought a Opatra dermineck in late march 2018, and paid £250 for it but a few weeks later I saw it on their TV channel again at £199. I rang up to complain but they denied selling it at £199. They used to be very good but lately they are selling rubbish, their silver turns black within weeks.”

Helpful Report

Posted 7 years ago

“They refused to supply without first seeing my passport and a utility bill. Mastercard said I should shop on the " High Street"”

Helpful Report

Posted 7 years ago

“Ordered on Monday morning and paid extra for next day delivery, by Tuesday afternoon I was getting concerned as the £300 item had not been dispatched and I wanted it on Wednesday to give my partner as a gift on the Thursday morning so I gave them a ring and was told it "should be dispatched today". Early evening came and I checked again to see it had still not been dispatched and gave them a ring again to find out it was not being dispatched so I cancelled the order. I rang them Wednesday morning to see if there was any option for a timed etc delivery if I paid extra but the telesales person was no help and was told I was better off sourcing one locally. I wasted two days waiting for them when I could have sourced elsewhere and had only a few hours to find a replacement. Please do not waist your time or money if you are in a rush or if you want to deal with a company with compassion.”

Helpful Report

Posted 7 years ago

“Do not buy from TJC. My partner bought me an engagement ring. The platinum snapped and diamond fell out! Sent back to TJC within one year warranty in November and asked for full refund. Got refused. TJC said they would repair the ring. It’s now March and I have no ring or refund. Seeking advice regarding consumer rights. Shocking!”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

TJC Reviews