“I ordered a set of DJI googles from a dit co dot uk website (or so i thought). it was shipped from Hong Kong and took three weeks to arrive and was passed between several couriers on the way.
The price was great, about 30% less than amazon. The only difference is that the amazon goggles ARRIVE.
The courier abandoned the parcels on my doorstep (i would guess/hope )and i live on a busy road with a pub opposite. The rest of this experience is down to the shoddy customer service. I paid for signed for delivery. No signature or delivery slip, so one would expect a pretty swift refund? No. I had to go to paypal and actually lost the case as apparently there was proof of delivery but, no, i cant see it! yes, i paid for the item and didn't get it. May as well have burnt the cash on the fire.
Toby Deals suggested that I make a claim against their courier, which Yodel will not entertain, only they can do this. So yep feeling pretty foolish.
Why are google allowing this company to rank so highly in search results?
I wish oh wish i had read reviews like this before ordering.”
“No mention at sales point of company holiday, so took payment for an item that wouldn’t be delivered within time frame they gave. Had to email repeatedly for a tracking number. No sign of it leaving the store from tracking number.No parcel arrived . They blame courier, when courier hasn’t been advised to collect? Now say parcel is missing? Insist you provide proof of Id? And a letter to say it hasn’t arrived? All the while no telephone communication only email. ( As no telephone number can get through) Terrible customer service! Cannot get to the bottom of were my purchase is and £200 of my money has been wasted on a product I will never receive. They make very difficult to get a refund! Would never use again!”