tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,139 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a mail order customer, I find there prices good especially when they have sales & or discounts. Postage is always very fast, usually receiving the order within a couple of days. A wide selection of fly fishing products.”

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“Tom's Outdoors has excellent service. They are prompt in their dispatch and have an outstanding knowledge of their products. I highly recommend them.”

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“I was after the new MSR Lightning Ascent Snowshoes with the updated paragon bindings for my 2020 trip to Japan. There where no Australian suppliers, but Chris contacted the MSR distributors directly and managed to get me a pair for my partner and myself shipped in early. Above and beyond service.”

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“Where pleasant service, product knowledge and stock availability blend in a unique mixture. Keep it rolling Chris and team. ... Warren Garnham”

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“I ordered some Nalgene bottles. They arrived really quickly. We live in Sydney I could have gone to any big outdoor store to buy these but I think it’s important to support smaller specialty stores. Will definitely be back :blush:”

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“Great service, expert advice & quality products”

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“I discovered Tom's Outdoors a couple of years back when I was trying to replace a much-loved pair of Patagonia tropical fishing pants - light weight, easy washing and without all the zips and pockets and extras that come with these pesky detachable leggings and finally found them here. Then I found some more intuitive, well-chosen fishing gear that happens to suit my taste. The service and delivery is best-in-class in Australia - and I love a local business run by smart young folk who do the stuff I am doing.”

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“Tom's have a good range of quality products at very reasonable prices. I bought a Helinox bed online and it arrived at my house in regional south east Queensland within a few days and at reasonable cost. Based on this experience I contacted the store to enquire about some of their other products. The staff were most helpful, listened to what I wanted and provided practical, sensible advice. Highly recommended.”

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“Simms good stuff”

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“The folk at Tom’s outdoors are real people who love the outdoors. They know the gear. They know what works. They’re always happy to take the time to get the right fit for whatever project you’ve got planned. Oh, and Chris is passionate about his axes.”

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“Always a pleasure doing business with these guys; great products, great service and great prices”

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“I could not be happier with the service. Chris was a pleasure to deal with. Daryl Porter”

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“Good quick service”

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“I just bought an Osprey pack from here on Monday afternoon and got a text from the post office saying it was there about 24 hours later. Living in Canberra, nothing ever reaches me in under two days so that was awesome, and the product was well packed and exactly what I was expecting. Very happy with my shopping experience, and I hope to buy more from them in the future.”

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“Great product...exactly what I wanted for day trips from base camp. Prompt delivery and friendly service. Very happy!”

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“Great website which is easy to use and most importantly accurate in descriptions makes ordering easy. The gear - for fly fishing - arrived extremely promptly and was perfect. It was competitively priced and of top quality.”

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“Quick response to order , fast postage,product will keep the net safe ,”

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“Items arrived quickly as arranged!”

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“These guys are fantastic , had a curly one with warranty on a fly line could have gone either way . But no they went above and beyond chasing it right up and the new one appeared. Sounds simple but it wasn’t, a Stirling effort on there behalf . Extra thanks . Dave Moppett”

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“This was my first purchase from Toms outdoors and in the Patagonia clothing line - as I needed to change sizes, the exchange process was very smooth and customer service and advice provided by Chris and team was outstanding - dont hesitate in purchasing from Toms outdoors!!”

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tomsoutdoors.com.au is rated 5.0 based on 1,139 reviews