tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,139 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visit Tumut a couple times a year because we love the place and enjoy all that it has to offer. One of those things that we really enjoy is dropping and having a yarn with Chris and his team. They treat us like locals, freely giving of their professional experience about what and where to go in the area and just make you feel like your welcomed and not just a tourist. Chris' knowledge of the local area is exceptional and if you ask you'll get great advice. Chris stocks great quality products and if you order online and select the wrong size, colour etc, he's beaut at sorting that kind of stuff out quickly for you. Cheers Chris, we look forward to seeing you again real soon.”

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“I recently purchased walking boots but was having issues with sizing well Gemma and Chris where so helpful and they also ordered me in a pair of boots which arrived within 1 day . unreal . I will definitely shop locally again . Great shop and staff . Cheers guys .”

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“Half the fun of heading into Tumut is stopping in at Tom's Outdoors, great range and top blokes.”

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“Friendly efficient service either in person in store or by mail order. They strive to make the customer happy!”

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“I got a pair of Fjallraven Vidda Pro Trousers at a sale price from Tom's Outdoors on the internet and they arrived within a few days, but I had ordered the wrong size - my mistake. My wife and I drove the two hours to Tumut on a pleasant Saturday morning to exchange the trousers. We had the most fantastic experience at the store thanks to Chris. Not only did I get a fitting pair of pants, we got a spur of the moment special price and genuinely friendly service. We would recommend this store without reservation to anyone looking for top quality outdoor clothing and related products.”

tomsoutdoors.com.au 5 star review on 9th March 2020

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“Very fast express shipping applies to almost every order and it’s amazing! Also products are packed safely!”

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“I have delt with Toms Outdoors on several occasions, and their customer service is brilliant. Fast shippping, fast responses to any and all questions whether on the pnone or via email. Very, Very competitive on price. Hope to visit the shop in person one day.”

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“Fantastic service. Orders are delivered fast. I'm a return customer over and over again . Chris and the crew are awesome.”

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“I have purchased a number of small items from Tom Outdoors. Super efficient service - great to deal with. All well packaged and swiftly despatched. And a personal note of thanks for business from Kane. Can not recommend highly enough!”

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“I have purchased fly fishing equipment on a few occasions. The product selection is great, all pricing represents value for money and the service it can’t be faulted, put simply absolutely bloody fantastic.. I will be back again.!”

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“Efficient service”

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“Fast delivery and friendly staff note makes me think they care about their customer”

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“Ripper website and very happy with the youtube videos as well.”

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“Service was brilliant from initial email enquiry to telephone purchase. I got good advice on appropriate products and when I requested express service to WA, Tom’s delivered. Highly recommended”

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“Great products and prices have no complaints for Tom's outdoors.”

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“My query was answered promptly, easy ordering and excellent delivery turnaround. After viewing how the store came about I wanted to support Australian small business and was pleasantly surprised to find items not common in the larger outdoor stores. Being mature aged woman planning a long backpacking pilgrimage, my second so I know what I’m looking for this time. I’m so pleased to have found Toms Outdoors.”

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“Tom's Outdoors in Tumut provides a great stopover for us as we access the great outdoors of the Snowy Mountains Region to find some trout . Tom's is always abreast of trends in equipment and techniques and its a pleasure to spend time at the store before heading on to the lakes rivers and streams.”

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“Just in time for my NZ trip. Thanks to the guys (and girls) at Toms for super quick service and free delivery. I landed 18 trout in 5 days! Must be because my gear came from Toms!”

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“The extra strength at knees and butt attracted me. I look for rocks to sit on when taking a meal break (less chance of ticks) and the abrasion on my previous pants took its toll after 7 years. I also like the extra pockets in the legs (like cargo shorts) - my previous pants didn't have any.”

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“I have made a number of purchases online from Toms Outdoors and every transaction has been seamless, prompt despatch, well packed and excellent communication. Shopping online with Tom's is a pleasure.”

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tomsoutdoors.com.au is rated 5.0 based on 1,139 reviews