tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,012 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,012 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Snow Peak XL pack & carry fireplace. Awesome piece of kit! Exceptionally well-made product, perfect size for our needs. Very well-packed and dispatched quickly. Very happy with our purchase and the service.”

Helpful Report

Great review Peter, cheers!

“Very quick postage and a nice handwritten thank-you note in the package :)”

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Cheers Ben! We appreciate your support :)

“Your products are top quality with reasonable prices and the service is the best. My purchases arrive very quickly, astounding. 100% thumbs up.”

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Thank you so much Helen! So glad to hear! :)

“Never a problem with Tom's Outdoors”

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Cheers Ben! :)

“Whilst my purchase was small, just a couple of Groundhog tent stakes I had the pleasure of talking to Chris about the store, as a Bushwalker for over 30 yrs and a one-time employee of Paddy Pallin in the 90s I was impressed by the depth of experience and knowledge present in the store. I would recommend anyone who needs outdoor gear call in and see the staff at Tom's Outdoors. Paul.”

tomsoutdoors.com.au 5 star review on 19th June 2023

Helpful Report

Thanks so much Paul, great photo! We really appreciate you taking the time to leave a review, hope to see you in store again someday soon!

“Very easy company to deal with. Would not hesitate to buy again from them”

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Thanks Adam! We appreciate your support :)

“Excellent customer service from very knowledgeable staff. Great follow up on enquiries and support when things don’t go to plan.”

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Thanks for taking the time to leave a review, Paul!

“Great competitive prices, pretty fast shipping too, keep up the good work 👍”

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Thanks Anjar! We appreciate your support :)

“Carry alot of brands that are not easily found in Australia”

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Thanks Chee!

“Shipping very quick. Very happy with the items of Tom’s outdoor sell.”

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Thank you for leaving 5 stars! :)

“First Time in store, great range and friendly service, will definitely drop in when heading to the mountains,”

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Cheers Rob! Hope to see you in-store again soon :)

“Great gear and quite a bit of ultralight. Made an enquiry on line and had a call back with in a day so rating the service really high. My gear turned up quickly and all intact. Very happy and hoping one day when I get some lessons I'll buy some fly gear as well. Cheers Bruce”

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Thank you so much for your kind words Bruce! We appreciate your support :)

“Great people, knowledgeable, serving quality merchandise, with a helpful attitude..... Keep up the good work....”

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Thank you for your kind words Paul!

“Tom's outdoors is my goto place for great products at a great price and great service”

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We appreciate your support Marius!

“Purchased fly fishing material very good range, also the staff were great good knowledge of products”

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Cheers Andrew!

“Purchased the StS Spark II after some frosty adventures in my summer sleeping bag. This beautiful cocoon has been an absolute treat to have in the tent but also pack when hiking.. Very toasty, packs down nicely and after 5 nights logged, I can confirm that it is as comfortable as they promised. Tom's OD has been great with shipping, additional info and their blogs make me wanna be outdoors even more. Thanks legends...”

tomsoutdoors.com.au 5 star review on 2nd June 2023

Helpful Report

Great review Andreas! So glad to hear you are loving your Sea to Summit Spark II and enjoying the blogs! We appreciate your support :)

“I have dealt with the staff from Toms Outdoors on a few occasions. They are friendly, helpful and provide unbiased advice. I have no hesitation recommending them.”

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Thank you so much Iain! We appreciate your support :)

“The best thing I like about Tom's Outdoors is that there is usually a hand written thank you note in with your delivery. Not just the best quality gear, but the best customer service to go with it.”

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Thank you for your kind words Shaun! :)

“Outstanding.”

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Cheers!

“Some top-notch brands to choose from at competitive prices. The order turnaround time is fantastic and I love the short films sent out in your newsletter. Thumbs Up”

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Cheers Andrew! Thank you for your support, glad to hear you enjoy our films!

tomsoutdoors.com.au is rated 5.0 based on 1,012 reviews