tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,146 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 2nd May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fast delivery. Tom's are helping me to develop a Snow Peak additiction.”

Helpful Report

Thank you for taking the time to leave a review!

“I drove down from Sydney to check out a pack raft for an upcoming trip. It was well worth the drive. The staff were fantastic. They were knowledgeable, friendly, approachable and willing to help me in any way I needed. They even pulled down the display raft off the wall to let me get acquainted with it. Recommend this shop 1000%.”

tomsoutdoors.com.au 5 star review on 13th May 2024

Helpful Report

Thank you so much for your visit Alex! Glad we could help get you out there, and we hope your trip was incredible! Thank you for leaving a review, we appreciate your support :)

“Needed a new pair of wading boots for a NZ backcountry trip. Great service and a pair of size 14 Patagonia boots at a great price delivered quick time.”

Helpful Report

Great news! All the best for your NZ trip!

“Helpful staff, quality products, fast shipping #yougetwhatyoupayfor”

tomsoutdoors.com.au 5 star review on 11th May 2024

Helpful Report

Thank you for your kind words Tom!

“The gear is awesome. The staff are fantastic. It’s become my go-to store for gear as you know you’re getting good quality stuff”

Helpful Report

Thank you for taking the time to leave some kind words Tom! We appreciate your support :)

“Prompt service. Very happy”

Helpful Report

Thanks Skye!

“Emailed about ordering in a Redington fly rod that wasn't carried in-stock, Anne promptly ordered it and arrived in store fairly quick. Super impressed with their customer service, online and in-store! A+++ 👍”

Helpful Report

Thank you for your kind words Andrew! We appreciate your support :)

“Nice and easy online order system shipbout to New Zealand.”

Helpful Report

Cheers Chris!

“Fabulous selection of Rab clothing. Your shop is superb for the outdoor enthusiast :))”

Helpful Report

Thank you for your kind words!

“After receiving the wrong tungsten beads ( somehow I messed up) Toms had no problem with exchanging them. Thanks Toms Outdoors.😊. Cheers, Kraza.”

Helpful Report

Glad we could help! Thanks Kraza!

“Excellent service once again. Product sent out promptly.”

Helpful Report

Cheers Daniel!

“very pleasant experience, will definitely come back next time”

Helpful Report

Thank you for your support Wenqi!

“Top range of products and great service.”

Helpful Report

Cheers Ross!

“We recently purchased two Sea to Summit sleeping bags from Toms for a great price. The bags are extremely comfortable and were deilvered very fast. We want to compliment Toms for their exceptional and friendly service. We will be back to purchase more items from them and recommend them to others. Thank you Tomsoutdoors!”

Helpful Report

Thank you for taking the time to leave a review! We appreciate your support :)

“Always prefer to buy our treking gear from Tom's Outdoors when we can. Pretty simple realy, they know their products, they know what works and what doesnt and thats cause they are all out there doing stuff in the mountains. A small Aussie company that appreciates that not everyone is happy with the cheapest gear that comes out of China. Always happy to get advice from the staff at Toms Outdoors, legends. Cheers Tom”

Helpful Report

Thanks Tom! You've made our day, we appreciate your support! :)

“Jimmy and I had a memorable and marvellous time with Mickey on the Tumut recently. Not having a photograph, this one is the best we can come up with. Having far less grey hair and whiskers than us, the 'crew' here are definitely more photogenic than the two of us.”

tomsoutdoors.com.au 5 star review on 20th April 2024

Helpful Report

So glad to hear you had a great day out Ray! We hope to see you again next season!

“Awesome store with a great range of products, freindly and helpful staff! Can you open a shop in Newcastle..... :)”

Helpful Report

Thanks for your lovely words Christian! We'll add a shop in Newcastle to the to-do list ;)

“I bought Leke walking poles from this store. Best price and fast service. Good to support small businesses when they make it easy and competitive.”

Helpful Report

Thank you for your kind words and support Loo!

“Purchased a snowpeak Octa Tarp. Item was delievered promptly with a nice personal note from T/O's. Product is exceptional, easy to set up, easy to adjust to keep the wind out, and we could keep a cozy/small fire under the tarp due to the flame retardent inner layer. Great product, great company to deal with!”

Helpful Report

Great to hear Shayne! Thank you for leaving a review, we appreciate your support!

“Great advice and service, really happy with the quality of the gear too”

tomsoutdoors.com.au 5 star review on 4th April 2024

Helpful Report

Cheers Mark! We appreciate your support :)

tomsoutdoors.com.au is rated 5.0 based on 1,146 reviews