“Very bad the customer secive
unnecessary video request 3x for the same error
if the order does not arrive, they dont help and time-wasting
they look at man as a fool”
“Fortunately, I used Paypal. I ordered a digital thermometer. After a week, the status was still "in processing" (should have been shipped within 72 hours).
I finally got them to respond and it was total BS - "we are urging the factory to push them out" and asked for 5 more days.
I immediately opened a ticket w/ Paypal and emailed all the Tomtop contacts for a cancellation. Their first response was "hey give us more time why don't you"? Totally unprofessional.
NEVER NEVER NEVER BUY FROM THEM!”
“My experience with them was terrible!
I placed an order of 14.99 USD on their website. Ten days later, received an email asking 'As the logistics has increase the prices level, would you like to pay 4 USD for the ship cost so that we can send your order.' Of course I ignored the unreasonable request. One month later when I asked online chat when would my order be shipped, the staff cancelled my order without my permission! And end the chat from its end!!!
I do not know when my money will be refunded yet.
Based on my experience with Tomtop.com, I strongly not recommend this website.”
“Beware - I paid for 'Duty Free Shipping' at £11.17 and when the item was received, Royal Mail charged a further £11.40 in customs duty.
TomTop offered £6 and would not compensate the full amount.
Opened a PayPal dispute however they do not cover postage / customs so dispute was not allowed.
This transaction has cost me £22.57 and TomTop will not refund.
Do NOT trust 'Duty Free Shipping'.
I have been advised to contact Trading standards as it is illegal to charge for a service and for this not to be provided.”
“Order: CN18B22L3823-XPESRZ
Product: CT-CID803 Caller ID Box Call Blocker
I bought this Call Blocker for only €12.44.... while it is sold for over €50 in my country. It does an excellent job so far, blocking annoying numbers! Delivery was slow (almost a month), but within estimated time so... no complaints. Thank you!”