“Absolutely bad. As soon as I received the article, I realized that it was not what I wanted. My mistake, but in any case in the EU you have the right within 14 days of receiving the goods to return them
for any reason and without any justification. Their site doesn't give any instructions on how to do return the item, so I wrote them. Their response was that the item arrived is what I ordered therefore they do not accept the return. Scandalous and illegal. To be avoided absolutely.”
“Product was ok, but go at your own risk: support employees are nice but not helpful for a dime
Context: asking for help & document for an order, only invalid info provided, and could not get any help after 1 month & 10+ emails...”
“Save your money, avoid frustration. TomTop is the worst internet company I have ever dealt with. Ordered October 6th still have not received my order. Tracking is a joke.”
“there is no protection at all for the users of their website(that is only if the order has been submitted)after submission of the order and payment taken there is absolutely no protection at all so please be made aware of this in advance.”
“buyer protection is a gimmick and it is not available,they will promise a refund but this will never happen as the monies will never be returned back to the customer's bank account so please beware”
“they will simply NOT RETURN BACK the money to the customer,customer's are urged to contact their respective banks in order to get their monies back,very dangerous website to order from,NOT RECOMMENDED AT ALL”
“refunds will not be processed back to the customer's bank account the customer or user is urged to exercise extreme caution to be avoided at all costs”
