Top Villas Reviews

Name: Top Villas
Address: Innovation House Innovation Way Discovery Park, Sandwich
Rating: 3.42

3.4 Rating 274 Reviews

60 %

of reviewers recommend Top Villas

Company Reviews

Questions

Metrics

3.4

Based on 274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01227 250053

Email:

info@thetopvillas.com

Location:

Innovation House Innovation Way Discovery Park
Sandwich
CT13 9FF

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Top Villas 1 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely perfect villa in every respect. Perfect location, community facilities, very clean, everything you could ask for.”

Helpful Report

Posted 6 years ago

Hi Richard, Thank you very much for your lovely review, we are so pleased to hear such great feedback. We look forward to welcoming you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Everything was just as we expected. Very good service.”

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Posted 6 years ago

Hi Nancy, Thank you very much for your kind review. We look forward to welcoming you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Très bien situé, très propre. Sécuritaire, gardien 24/24. À recommander”

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Posted 6 years ago

Cher Michel, Merci pour votre aimable critique. Nous sommes impatients de vous revoir très bientôt dans l'une de nos maisons. Cordialement, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“We are very satisfied with the place very clean and not far away in Disney. Very highly recommend.”

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Posted 6 years ago

Thank you very much for your review, I am so pleased that you had a good experience and that you would recommend our company, that's really great to hear. We look forward to welcoming you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Top Villas has taken care of me COMPLETELY twice now! I love this company and the compassionate people behind it!”

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Posted 6 years ago

Hi Tahtiana, Thank you very much for your kind review, it's so great to hear such lovely feedback from our guests. We hope to welcome you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Excellent service and response to any queries”

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Posted 6 years ago

Thank you for your lovely review, it is always so great to hear that our guests found our customer service to be excellent. We look forward to welcoming you back to one of our homes again soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Second time we have booked with Top Villas, the initial villa we booked had issues and we had to move to another villa, Dan Pepin at Top villas was fantastic he ensured our vacation was not ruined, getting us moved to a beautiful villa which we are now looking at booking again next year. We will definately use Top Villas again. Keep up the good work it is appreciated.”

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Posted 6 years ago

Hi Angela, Thank you for your review. I am so pleased that you thought the service you received from Dan was fantastic, he is absolutely thrilled to hear this! We are looking forward to helping you plan your next vacation in this beautiful home! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Villa and service was exceptional, a smooth process start to finish and one of the best holidays!”

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Posted 6 years ago

Hi Steven, Thank you very much for your review. I'm so pleased to hear that this was one of your best holidays! We look forward to welcoming you back to one of our beautiful homes in the very near future! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Excellent customer service from the very start of the enquiry right through to the day we arrived!. Nothing was too much trouble and all the requirements we had were met and all questions answered promptly. A nice touch was the phone call I got a few days before we left to fly out to Florida. Never experienced that kind of great customer service before! Well done Top Villas! The info pack we were sent was easy to read and although we had a an issue with the door code at the Villa the situation was sorted out very quickly indeed! The property matched the web site description and photographs and was exceptional in every way. We had the holiday of a lifetime and Top Villas made it happen! A BIG THANK YOU TO TOP VILLAS! Highly recommended!”

Helpful Report

Posted 6 years ago

Hi Guy, Thank you for your very kind review, I am so pleased to hear that you had a great experience booking your home through our company. We have made a lot of changes over the last year with the goal of delivering top-notch customer service to all our guests and it really is reviews like yours that make all our efforts worthwhile. We hope to welcome you back to one of our beautiful homes in the future! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Excellent villa. Great service.”

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Posted 6 years ago

Hi Jonathan, Thank you for your fantastic review, we hope to welcome you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“This place was amazing we did not want to leave we plan on returning next year beautiful beautiful place you guys made us feel better than being at home min love”

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Posted 7 years ago

Hi Demetrius, Thank you for your review. We are always so pleased to hear that our guests were happy with their stay. We look forward to welcoming you back to one of our beautiful homes very soon. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 7 years ago

“We had an amazing time with our family!!!! Will definitely come back to stay again. The house was very clean and the water park was fun for our kids and the water slides were awesome. One of our best trips. Kudos to the staff and everyone that made this possible for us.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. We are so pleased that you had a great time staying in the Encore Resort, the water park there is certainly very popular with our guests! We would love to welcome you back to one of our beautiful homes again soon. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 7 years ago

“Every step of the way i was kept informed 1 of the best destination Agency i have went through. I highly recommend”

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Posted 7 years ago

Hi Reggie, Thank you for your review. It is always so great to hear lovely feedback from our guests, I'll be sure to let the entire team here at Top Villas know what a great experience you had with our company and we hope to welcome you back again to one of our beautiful homes very soon. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 7 years ago

“We had an awesome time...we enjoyed the resort and the home was amazing.”

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Posted 7 years ago

Hi Shaneika, Thank you for your review. We are so pleased to hear that you had an awesome time staying in the Encore Resort and hope to welcome you back again soon to one of our beautiful homes. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 7 years ago

“Enjoyed every part of this vacation home.”

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Posted 7 years ago

Hi, Thank you for your review. It is always so great to hear lovely feedback from our guests and we hope to welcome you back to another of our beautiful homes very soon. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 7 years ago

“What a great experience! From arrival to check-in to the great service received from the guide who showed the house...it was absolute perfection. My family had such a great time and we are looking forward to returning for thanksgiving!”

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Posted 7 years ago

Hi Kristin, Thank you for your review. I am so pleased to hear that you had such a wonderful experience staying in the Encore Resort and we look forward to welcoming you back to one of our beautiful properties very soon. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 7 years ago

“We had a wonderful stay in Cape Coral 134 with nine person. The house is well equipped, nothing we missed. We enjoyed the billiard table, the pool and sitting on the landing stage with a beer in the evening.”

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Posted 7 years ago

Hi Claudia, Thank you for your review. We are so pleased to hear that you had a wonderful stay in Cape Coral, it really is a very special place! We look forward to welcoming you back to one of our beautiful properties again in the near future. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 7 years ago

“Everyone at Encore Reunion was very helpful: the two women that greeted us and all of the staff in the welcome center and the guards at the front gates. The house was new and clean. It was #48 on your rentals listing. There a couple of things I'd like to bring to your attention. One of the dishwashers had a door that would not close all of the way and could not be used. One of the chairs at the dining room broke while being used... a leg fell off. The room above the garage had a broken shade on the window and could not close to block light from the street lamp. Lastly, there is no washer and dryer upstairs as we were told there was.”

Helpful Report

Posted 7 years ago

“We just got back from a beautiful vacation. We stayed in reunion resort number one. Everything was so beautiful they were plenty of toilet paper paper towels garbage liners so shampoo anything that you could need one coming on vacation. The manager was very helpful. The entire home and pool area were absolutely spotless. We enjoyed the private movie theater immensely. The kitchen area was huge with anything you could possibly need. All the bedrooms were beautiful and the bedding was very very comfortable. I came down with my six married Daughter’s for a girls only vacation. We had a blast. This is definitely a home I would recommend to anyone and everyone.”

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Posted 7 years ago

“We stayed at 106 reunion resort. The house is beautiful. We went to universal for 4 days prior to our stay at the villa. The villa was the best part of our vacation. It was so relaxing. I would like to return in the future for another stay. This place was so hard to leave. We didn't want to go home. misty”

Helpful Report

Posted 8 years ago

Top Villas is rated 3.4 based on 274 reviews