Top Villas Reviews

3.5 Rating 265 Reviews
62 %
of reviewers recommend Top Villas
3.5
Based on 265 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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Phone:

01227 250053

Email:

info@thetopvillas.com

Location:

Innovation House Innovation Way Discovery Park
Sandwich
CT13 9FF

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Top Villas 1 star review on 26th April 2023
Anonymous
Top Villas 1 star review on 3rd November 2022
Keysha Dennis
Top Villas 1 star review on 3rd November 2022
Keysha Dennis
Top Villas 1 star review on 19th October 2022
Me'sha
Top Villas 1 star review on 19th October 2022
Me'sha
Top Villas 1 star review on 31st July 2022
Jacqueline H
Top Villas 1 star review on 31st July 2022
Jacqueline H
40
Anonymous
Anonymous  // 01/01/2019
Arrived with no pool heat and was told we needed to pay extra for it (we had paid for it). Took a few days to turn it on, then hot tub jets were not working. Took about 4 days to get everything going and pool was still not warm. This time of year, that's a must. We ended up not using the pool at all during our entire stay. We were expecting it to work at the start of our stay.
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Posted 4 weeks ago
Rented WINDSOR HILLS 1004 2/7/24. House is not as it is advertised. Paid for additional for heated pool, was not heated entire stay have called several times but no refund received. Many tv’s did not work. House had several issues, took pictures as documentation. Buyer Beware
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Posted 1 month ago
Worst customer service, took 3 weeks to be told no problem we could switch only to pick new dates and be told never mind you cannot and u have to forfeit your $1100 deposit
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Posted 2 months ago
Worst company ever! Class-less bait and switch at a rental fee of $1,100/day.
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Posted 3 months ago
If I could give this site a review it would be negative 5! Do NOT rent any air BNB from Top Villa. I rented a place that had serious issues. Oven door shattered so we couldn't use the oven. The lights didn't work in 1 room, the wifi didn't work as advertised, all 5 TV provided had issues. Remotes didn't have backs to them, toilet paper holders falling out the wall and the pool was dirty. On top of being in harmful situation due to the lack of proper management of the inspections prior to arrival. We rented a grill for the duration of our stay, which we also paid extra for. When we arrived to our house there were 2 grills. Top Villa states they are professionally cleaned and inspected. It also states this on their page. One grill immediately upon igniting, the grill tank caught on fire. Engulfed in flames. When we called to report it they sent out maintenance men who told us they don't know who's grill was there because it did not belong to them. The line had a leak and thankfully we acted fast and used the fire extinguisher. After contacting them several times, they were UNWILLING to compensate us to our rightfully earned refund. We even asked for a portion and not a full amount and they still not not care that the constant issues day after day ruined our family vacation. In regards to your response, you were not willing to be helpful. You disregarded that our experience with you was poor . The glass was not cracked, It was broken pretty badly. If I could submit the pictures on here, I would have. You are the company who rented the house to our family. If you had another company you do business with that provided the 2nd grill there it was your responsibility to make sure it was in a safe and working condition. The wifi worked but kepy cutting on and off. Which I also have a screen shot showing this and submitted it. The pool was filthy. No response to that. The toilet paper holder was hanging by one side. Came right out the wall every time you went to get toilet paper. You provided a game room with no working light, that took 4 days to fix and the remotes to the xboxes did not have backs so it couldnt be used. You wanted to refund us a little over 250$ it's unacceptable to us. I will make sure everyone who is looking to rent from you guys, that TOP VILLA does not hold up their end of the contract up. Not only did you want to refund me a little over $200, you also asked me to sign a paper stating I would not put bad reviews up and refer to Top Villa on social media. Reviews are meant for issues exactly like this. If I can help another family then I feel better about it. No one should waste money and time in investing in looking to rent a airbnb from Top Villa. This is was our first and last experience. Your company made excuses as to why things didn't work and why they are fine. I have videos and pictures. This site may not allow me to post those but I will 100% share my experiences with your company and the unwillingness to make the customer happy. I will also continue to share and find a site to submit the pictures and damages the house was found in.
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Posted 6 months ago
My family and I rented a home from top villas. solterra resort 68, address: 7655 oakmoss loop. the home accommodated our family, but, during the night ants started coming from everywhere, under the bed, in the bed, on the dresser, in the bathrooms, in the showers, kitchen, living room, even the patio. No one on the second floor experienced any ants. The refrigerator didn't cool had to throw away some meats. We call guests services to come down to service our ploblem, we waited all day and know one came down. Later on we found out that where the garage can is there are lots of ants. we later installed ant traps in order to get us thru the week. Then on the last day of check out we were ask to call in a half hour before you checked out so as someone will check the house to make sure that everything was good, and know one came down.
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Posted 8 months ago
Rather than rant, here is a list of challenges and when/if they got fixed... NO RUNNING HOT WATER! Consistent smell of gas – initially resolved when neighbour’s pool heater found to be faulty – smell returned and found to be ongoing issues with pilot light at address – never fully resolved. Engineers said this was a “dangerous situation” to be living in. No hot water – during our 14 nights we had running hot water for a total of 3 days. Crib not available upon arrival – addressed next working day. Games room not fit for purpose – driving simulator repaired then became faulty again; shoot ‘em up game faulty and not repaired; dance machine faulty and not repaired. Games in childrens’ bedroom – one console had only one joystick – not repaired. Downstairs guest bedroom – fan and A/C not working – not addressed and still faulty. Hot tub not working – addressed on 2nd day. Outdoor Bluetooth not working – maintenance engineer unable to rectify. Pool alarm faulty – replaced within 24 hours. Rudeness of the Maintenance Company – after being advised to contact the maintenance company directly (on 2nd or 3rd day) they explained that despite my children being 4 and 1 respectively that “at least they had water” when I explained that no hot water was present. Time Wasted – at least 30 emails and multiple calls, throughout the day, meant it was an ongoing distraction. False Promises – on two separate occasions it was offered that a change of villa was being explored – this was NEVER acted upon and therefore never offered to us despite the litany of challenges.
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Posted 10 months ago
I rented a 6 bedroom, 5 bath home in Championsgate Florida. My complaints include; a couch so ripped you could not sit on it, disgusting and dirty carpet and walls, a game room with no working games, broken patio furniture, a bath that wouldn't drain, a leak in the ceiling. I complained on the 1st day and received only band aid fixes. I won’t rent through Top Villas ever again, they will not address issues. As a consumer i am renting off of photos and reviews, the photos on their websites are false advertising.
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Posted 10 months ago
Please do not book from TopVillas. we stayed at house 163 from windsor Island. We had a horrible experience with the home we rented from bugs and flies in the house and pool. Oven not working. Air not working. 6 pool towels for a ten bedroom home. They were not responsive and said its the management company. They took no responsibility for the issues. Please save yourself the headache and book elsewhere.
Top Villas 1 star review on 26th April 2023
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Posted 11 months ago
Last minute travel plans to Barbados - my agent Courtney Beech was super efficient, responded quickly to provide options for our trip. Was really impressed with her service!
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Posted 1 year ago
We stayed at Somona 44 the house was clean, but we didn't have wash clothes, when I called about them, they said they don't supply wash clothes. When you got ready to take a shower you had to let the water run a few minutes before you could take a shower or wash dishes. The carpets were nasty and lots of spots. The kitchen had 2 refrigerators one of them didn't work well barley got cold. The stove had one of the big eyes that didn't work, and the oven only cooked well when you put the over on 400 or 500 degrees. The TV worked the 1st day but the next day the cable was turned off and when we called the office, they said they would check into it, but no one ever came. Looked like they didn't pay the cable bill so none of the room had TV access. We had to use our own hot spot to watch TV, we called about not having a dustpan they said they would bring one but never did. Top Villas only takes the payments but don't stand behind the houses or the problems with the property. I would advise anyone looking for a vacation house not to use Top Villas.
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Posted 1 year ago
We were devistated. We planned a getaway of a lifetime. A last family trip. On the day we were leaving we callex to get the code for our rental property and learned the owner cancelled our reservation. We had special needs? two small dogs a grandson and our 2 grown children. We had no where to go and tried endless calls only to find nothing. Needless to say our entire vacation was ruined We will never use this comany agsin. Karen the agent we worked with was very kind. She did her best to see if she could help but it was fruitless Ty for trying Karen. My husband is at the end ogf his life and this trip was gping home for him Being with family togethet in his favorite place. He wont get this chance again. Its heart wtrntching?!!!! Reimbursing us is only a part of making things right. You have no idea!! This was to be our Christmas.
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Posted 1 year ago
There were ants all over the floor, in every single bathroom in the house and even in the kitchen. As I was about to take a shower I saw a cockroach come out from under one of the cabinets. They had BARELY any towels and the ones they had were absolutely FILTHY!! TERRIBLE customer service. Stay AWAY from top villas. Do NOT let them RUIN your vacation, and TAKE your hard-earned money. BEWARE!!!
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Posted 1 year ago
terrible customer service, they are arrogant spoiled, they only care about charging in advance
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Posted 1 year ago
Count the number of face towels when you get there. They will fine you for every little thing like putting thermostat below 72 degrees or not putting garbage in black trash bag. AC didn’t work, internet was down, pool had dead ants, advertised games in the game didn’t work, slow Plumbing drain. All these issues were brought to their attention. They offered no refund and instead held deposit money. Suggest you pick another property management to rent from.
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Posted 1 year ago
I mentioned the condition of the golf putting area months before out stay at Reunion 2500. We were told that the area had been repaired. Being that I am an avid golfer this good to here. Take a look at the pictures and truth is revealed. Not what I expected when spending over $13,000.00. There was glass in the pool area and my daughter cut her foot. After inspecting closer we found broken glass in the pool. Took them over a day to come clean the pool and we cleaned the deck ourselves to avoid anyone else being injured. Don't waste your money on this place. The clean crew tried to keep jewelry that we left behind. Saw them taking it out of their personal belongings when we asked about it. Horrible experience. Run
Top Villas 1 star review on 3rd November 2022 Top Villas 1 star review on 3rd November 2022
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Posted 1 year ago
Recently stayed at Storey Lake Resort 52. Pictures are a false representation of the actual villa, looks like pics that were posted was from when villa was purchased.. There are stains on the bedding, dirty rags left in the bathrooms. Even though I seen the cleaning crew here and they looked like they weren't working so im not surprised that this place was filthy. Carpet felt nasty under my feet and looked worst, hair all over very low couch, chair in corner due to being broken and ripped, nasty looking poop stain on bed rail in upstairs king room. Unable to reach property manager. No blinds on the living room window, outdoor tub/pool was dirty, all tvs were small, trash left on front lawn around the premise. Saw roacjes inbthe kitchen went to move infant daughters car seat saw teo roaches attempting to ctawl in and join my baby for a ride. Two pf the 4 twin beds were very low as if was missing vox springs.Door code was invalid which took half an hour to get them to give us a new code, as we are waiting two random people walk into the villa and to drop of glasses that shouldve been there before our check in time. They said we couldn't check in early just for people to be coming in our residence after our check in time. Guest services is the worst at customer service. We waited 2 whole hours just for them to get back to us with directions to the water park. I give 0 out of 10. Highly don't recommend you waste your time or money on this place.
Top Villas 1 star review on 19th October 2022 Top Villas 1 star review on 19th October 2022
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Posted 1 year ago
Top Villa agent Edwin Adams saved our Orlando vacation and has our loyalty for all future vacation bookings! If you are planning a Disney World Vacation.....call Edwin....he has the patience of a Saint and Top Villas is lucky to have such a stellar employee on their team. I booked our Orlando lodging 1 year prior to an extended family Disney world dream vacation. Two weeks before the trip, the property manager switched our booking to another condo over 30+ min away from Disney. After months of meticulous planning and scheduling this had a very negative impact on all our plans. I attempted to reach out to the individual who sent the email and feel blessed to have been connected with Edwin instead. His reassurance, positive attitude, and commitment to finding our family the perfect alternate lodging was commendable. Over the course of 24 hours, Edwin worked tirelessly to find a new condo that checked every box and was in constant communication providing status updates throughout the entire process. If you are on the fence about using a service such as Top Villa, look no further, call Edwin! If he can single handedly save my vacation, he can help you find the perfect vacation home too.
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Posted 1 year ago
We have been booking through TopVillas for many years. Last year, I made the mistake of booking through a different company and I learned early on, that was a mistake. I cancelled that reservation and Dan Pepin assisted me in rebooking my house through TopVillas. He was attentive and went above and beyond to help me with the transaction and to assist in all of my needs. We have booked this house again for next year and again, Dan has been a great help to us!! Thank you, TopVillas...we wouldn't book through anyone else!!!!
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Posted 1 year ago
Had a horrible experience with them. Arrived at the villa AC was not working upstairs made them aware they did nothing. Pool was inoperable the whole stay was not filtering they did nothing. Linen was filthy, objects in beds from previous guests stay like barrettes and sun flower seeds. Looked like dried bodily fluids on linens and pillow cases. Holes in walls, broken tissue holders in several bathrooms. Broken screen on TV. The shape of this villa was totally unacceptable and you would think they would not rent under these circumstances. Allowing unsuspecting guests to pay their money for a clean rental being able to make full use the amenities offered in the description of the villas. Totally deceptive in their rentals and something should be done about it. We tried to come to an agreement with them about a refund they refused. We currently have a dispute going with our bank. During our whole stay we could not get them to send maintenance for the AC or the pool. Can you imagine being in Florida 5 days with no AC. THEY DID NOT CARE. If I can help just one person not have to deal with them then what we went through would not have been in vain. When you pay your money and get to your rental, if it’s not what was advertised you’re on your own and they will do nothing to rectify the situation. It’s like if you don’t like it go somewhere else but we’re keeping your money. Totally, Totally unacceptable. And I’m still going to give them a courtesy because we are in dispute that I won’t add photos or videos to this review. But in all fairness I hope this review saves someone some unexpected turmoil for you and your families so that your vacation will not be ruined like ours was.
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Posted 1 year ago
Top Villas is rated 3.5 based on 265 reviews