“DO NOT ORDER FROM THIS COMPANY - A COMPLETE WASTE OF MONEY. They delivered a plant that was destroyed and not even in the planter. they are liars/ they put you on hold for hours and d everything not to service their clients. Go somewhere else it will be happy you did.”
“Total scam. They didn’t deliver the flower as they promised, and the flower is bad. I didn’t check reviews beforehand and happily selected their business for mother’s day! Comepletely disappointed my mother in law. No customer service at all - no response - can’t get a hold of them.”
“Ordered 2 of the same bouquets, both of them arrived a day early and were all wilted and looked very frail. Also they were different. When their CSR replied to my email it was 9 pages of "Substitution Policy" and nothing about the quality of the flowers. They have not replied after I replied asking for at least a apology . Terrible cx service!!! I have sent a note out to Instagram and Twitter telling my friends, family and anyone who is thinking about ordering flowers to not use this company.”
“The bouquet that my children ordered with love for mothers day came all wilted, with blackened leaves. When I opened it to put it in water, the buds and leaves fell off. Even week-old flowers look better than the bouquet sent today. How can you do this? Shame on you?”
“I paid extra to have flowers delivered on a specific day. I got a notification that my order was out for delivery 4 days early. I emailed them and they told me, "we printed a shipping label. They will be delivered on the day you choose." The flowers were delivered 2 days later, which was a couple days early. When I emailed them back they didn't care. Total scam and they do what ever they want and take your money. Don't order from them.”
“Ordered my Mother flowers for Mothers day, said free delivery included on the web page. When I proceeded to the payment page I was charged $17 dollar delivery fee. I proceeded because I wanted something for her. I called her the next day and she told me they were all wilted and dying. Seems like all the reviews say the same thing, scam company selling dead flowers. Ripped off for $90 because I wanted to get my 80 year old mom some flowers.”
“Worst customer service - total SCAM! They delivered wilted, brown flowers for Mother's Day and when I sent them photos to complain they said the flowers were perfectly fine as is. Will dispute with my credit card. Complete garbage!!”
“My daughter ordered flowers for mother's day which is on Sunday and I received them today - Thursday. I have received "dead flowers".
She contacted the customer service "Loveleen CSR" and was asked to send a picture. The response "as per picture, the flowers seems fine. We are unable to go forward with your request, I apologize.! Flowers seems fine - so they are not good!
So as a mother I now have flowers dead flowers four days before mother's day.
For daughters and sons wanting to give your gift for mother's day - don't use this company - your mother will be very disappointed!
Attached is picture of what I received vs. what's published on your website. Pictures always hide the truth. My flowers are dead - I am not happy!!”
“This is a scam website, please do not purchase from here. I had to contact my credit card company and they have had a number of claims regarding this company.
When you contact them via telephone a recording plays and your call is never answered. Although you recieve a tracking link, the driver looks to be going in circles and your package is never delivered.
Please shop elsewhere.”
“Very bad customer service, zero responsibility and reliability!!
Wrong item was delivered . Company explained that substitute flowers were delivered. An item that was received is not comparable to the one that was ordered, much cheaper. In addition flowers were delivered on a wrong day( after my birthday). Be aware when you order a certain item they don't promise to have it in stock and may deliver a completly different item.
Never will order again !!!”
“Received the roses, but they didn’t send the flowers anonymously as I had requested in the notes. Plus since I purchased the roses they offered a free card with a custom message. I wrote a message and when they sent the flowers they didn’t include the card and when I contacted support they just told me there’s nothing they can do. They told me to just forward the email with the bill that has the message that’s supposed to be written on the card. Terrible service. Didn’t even want to ship the card to make up for it.”
“The presentation is not as good as the picture. I ordered 2 bouquets but they were wrapped differently and one of them was missing a plastic which is between the paper and the flowers. Without it, the paper is kind of moist and wet. I will not order from this store anymore. Not much reliable at all.”
“I placed an order for same day delivery. They accepted the order and provided me with tracking of the order.
6.5hrs later I find out they can't do it. It's been pushed to next day delivery. When I try to find out why, emails come back it's past 11am est time so it's next day.
I asked why didn't their system say so or give me options to change the order. I asked for money back amd they wouldn't give it to me. I had to get my bank involved because the indiffby Valerie the Manager on the emails is not acceptable. Not once did they try to pick up the phone and speak to me or try to work things out. Not once was there any customer service used. I was blamed for placing the order. Horrible customer service”
“They delivered chocolates to a friend covered in nuts when she has a severe allergic reaction. These were ordered by her daughter in the UK. Customer service has been none existent.”
“They sent me a completely different bouquet than the one I ordered and when I approached customer service, they said per their policy they have the right to substitute any and all blooms without notifying the customer first. So if you have a specific look or type of bloom in mind, beware that you might get something completely different!”
“I ordered a plant arrangement, bananas, green grapes, red grapes, chocolate covered strawberries and lemon squares. I received an assortment of small potted plants, lemon squares and chocolate covered icing that were in the shape of strawberries. When I questioned it they said they substituted all the fruit for the chocolate covered sugar because I was having it delivered outside of the GTA and they couldn’t deliver fresh fruit.”
“Failure to deliver on date of delivery, delivered 2 days late. Refusal of refund, and Rude CS staff. Claiming you just paid to have good delivered to an address, and not on a specified date, despite having an email confirmation that you selected delivery on a specified day of your choosing.”
“Poor poor service. I ordered flowers to be delivered to my wife's work for Valentine's Day. I rarely do this, like once in every 8 years, so I thought to surprise her this year as we are going through some stressful home renovations. So the order was placed, delivery set for Feb 14th along with before 1 PM as she works 7 AM to 3 PM. The flowers did not arrive. I called and left 2 voice messages. No call back. The tracking system kept saying "order will be assigned soon".
February 15th. Still no delivery. I called the number again. Still no call back.
I sent two emails to a couple links I found on their website. One for order status. The second for lost or damaged item. Again, no one got back to me.
More searching around, which is ridiculous that there is so much navigating with so many different email links, and I found a customer service email. I sent a polite email despite how unhappy I was with everything; you get more bees with honey than vinegar, right. I got a reply within a couple hours. Semi-helpful email but lacking any apology to the situation. Why do they have a "pick the delivery date" option when obviously they cannot keep it? I'm reading others recent reviews who have also had similar issues.
So to add to this all, around 8 PM on the night of the 15th, I get a phone call from the courier driver. He is at my wife's work, looking to deliver the flowers. There is no one there and he isn't sure what to do. He asked for our home address to deliver them in a few hours, remember it's already 8 PM. I'm at work in west Mississauga, well away from our Toronto home, and my wife will be going to be very soon after 8. I know it isn't the courier driver's fault. He is just doing his job. We tried to work something out over the phone and he explained that he had many flower deliveries. I wonder how many angry customers there are with Toronto Blooms after this Valentine's Day?
The flowers did make it to my wife early this morning, two days after the scheduled delivery date. I am glad that they aren't wilted.
It may be another 6 to 8 years before I decide to send her flowers to the office again; but believe me when I say that I won't forget this s**t show with Toronto Blooms. I'm currently looking at how I can leave a Google review. I have gotten into the habit of leaving Google reviews, both praising great businesses and restaurants, and voicing out to the crappy ones. It's amazing how many people use Google reviews. I'm not sure how many people will use this site as it is a first for me.”
