“Should have read the reviews, do not buy from these people. Husband sent flowers to a new mum friend, five days later support finally picks up phone only to rudely say they know nothing. Sent a photo of proof that package was left at the door however it was never received. Delivery company didn't even ring the doorbell or call the cell phone specified to let the receiver know they had a package. Terrible service! Rude and should not be in business.”
“Do not order from this company! They are a scam. Say 1 day delivery, floral arrangement never showed up. A day later try to contact them they say it left with the carrier and they provided a tracking number which doesn’t work with Canpar - and Canpar doesn’t deliver on weekends or holidays) it was ordered on a Sat for Sunday delivery and Monday is a holiday). Horrible service - they refuse to do anything for me. Arrangement was supposed to be for an anniversary party at a cottage which they won’t be at on Tue. So basically this arrangement will be garbage by the time it gets delivered IF that even happens. $133 down the drain. Called my cc to claim dispute. Buy your flowers elsewhere.”
“SCAM!! DO NOT BUY!!
They are a big scam! Please don’t order from them.
I ordered a bouquet a day before, worth more than 100 Cad for a specific date (needed it for an event). I got a shipment email with tracking number on the date of delivery at 9 am. I waited the entire day for the bouquet to be delivered, I tried to reach them whole day but the bouquet was not delivered. The tacking status showed nothing. When I reached out via email, they are telling me they cannot refund my money.
They are going to deliver the bouquet with their own convenience even if I don’t need it anymore.
Worst experience ever. Will not recommend to anyone. Better to go for local florists and help them flourish their businesses.”
“Do NOT purchase from Toronto Blooms. I repeat. Do NOT purchase from Toronto Blooms. First of all, they’re located in Surrey, BC. Second, I bought flowers and wine for a friend to be delivered to their significant other. Instead of entering my friend’s details, they provided mine. They provided my first and last name and home address. The delivery man was shouting my name at the delivery address, and since nobody knew who I was, someone took it upon themselves to claim the gift. I called Toronto Blooms, no answer. I left a voicemail, no response. I sent an email, and their response was the item was delivered. If you didn’t know your name would be provided, now you do. What a slap in the face! I replied to that email, no response. Needless to say. I filed a claim with my bank.”
“Where's the ZERO star option? I ordered an orchid plant & a small succulent plant was delivered instead. How is that a substitution? I do not know. Even worse, my order shows that an orchid was delivered.
WORSE COMPANY I'VE EVER DEALT WITH! How are they even in business? Total scam!”
“Horrible experience. They have no regard for what the customer actually ordered. They will accept your order and then deliver a product that is completely different from what you paid and expected. When you reach out to customer service they just throw their policies back at you including statements such as "Under some rare circumstances, the entire arrangement may be substituted." For one, I don't think this is a rare occurrence for them. Secondly, if that is the case, then why offer customers an option of what they want to order when you will change it without communicating with them? Do not trust this seller.”
“This company is a scam and will not deliver your product or it will arrive in very bad form. And don't even think about calling to complain because they aren't interested in helping you at all. I didn't do my research beforehand and sadly after this experience have found that many have had the same thing occur. Please do your research and see for yourself.”
“I order 2 bouquet for wedding to sent it the same day and them delivered the next day when finished the wedding and i don't know yet where and who received ?! No normal ! Nobody have correct answer to give it to me ! Very poor service ! Never again! Never!Until now i waiting somebody to text me from this company because say delivered the 1 message that sent me but where delivered! Crazy situation!”
“Don’t bother using this company. Can’t tell you about the quality of the flowers as they still haven’t arrived. Ordered at 7:30am for the following day delivery. Four days later, still not delivered. Try explaining to the hostess why the centerpiece is missing.
Customer service first told me I should have paid for an expedited delivery instead of the “free next day”. Then “the delivery is delayed”.”
“Horrible experience. Like other reviewers I order flowers for mother's day and paid extra for delivery on a specific day. The flowers arrived two days early and were already wilting. I contacted their customer service and they didn't care and refused to help. Luckily my credit card company agreed to reverse the charge. I'd recommend anyone else with this experience do the same. Horrible company - stay away.”
“Horrible horrible horrible experience and customer service!! I ordered flowers for Mother’s Day to my grandmother who lives in Brampton. My grandmother told me she received her flowers and they were all wilted and drooping. I have been dealing with three different customer services rep asking for a refund. They will not refund until there is photo proof. My grandmother does not have a cell phone to take a picture to send to me. Horrible horrible experience and a total waste of money. Do not waste your time, energy or money on this company and service.”
“Had an absolutely horrible experience. Ordered tulips and they were all dropping and the flowers were full opened with some missing petals. On top of that they were delivered two days early and left in the lobby for me to find. These were a Mother’s Day present and ended up being thrown out. Customer service offered nothing in return and said the flowers were in the same condition as when they left the store. Not ordering from here again. Buyer beware.”
“Ordered flowers from them.
They were supposed to be pink. Came red and yellow.
After contacting them, they said that if they run out they can replace the order with an equal value item without letting the customer know.
Seems inappropriate considering they might be for an event of a specific colour.”
“Purchased flowers to be delivered on mother’s day and they never arrived. Contacted them for a refund and they basically said it’s out of their hands and the flowers we will be delivered. Two days later post mother's day and they are still not delivered.”
“I wish I could given them a negative review, PLEASE DO NOT ORDER FROM THIS COMPANY. I bought two flowers for mother's day, paid an extra fee for it to be delivered on mother's day. 1 mother got her flowers on Thursday and was underwhelmed because they came wilted and another mother did not receive her flowers at all, they tried to deliver the flowers Friday, which was not the day I paid extra for and Regina in the shipping department is asking for $50 more to deliver the flowers, even though this is their mistake, she's the worst to deal with, and at this point they've stolen from me. I called them so much times to get a refund at this point and no one is answering my emails or calls. AVOID THIS COMPANY AT ALL COST, HUGE SCAM!!”
