Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 6,656 Reviews

91 %

of reviewers recommend Torque King 4x4

4.7

Based on 6,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 29th May 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rated it poor cause I ordered on 5/1/2020 and it shipped out on 5/5/2020. It is 5/16/2020 and I still do not have it. Called last week and women said they were busy that they would call me back. Got call next day and they left message to call them back, what!? So I call back and lady says person isnt available and will call me back so I had to tell her if he calls back and gets my voice mail could he please just tell me were my order is instead of playing phone tag. So I end up calling next day myself and getting the guy. He says my order is lost on the ups truck and does not know were it is and that UPS will call them in about 3 days and they then will contact me. Said they will refund me and I can order again. I have been looking forward to get the parts and looking for it every day. My truck has been sitting for so long because I dnt have the parts. I would like to receive parts so I can drive my truck. Be nice to be rewarded something for my compensation.”

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Posted 5 years ago

“C est la première fois et la dernière que fait affaire avec vous car il ya des frais caché avec la livraison. En plus le temps livraison est trop longs, ups c est pourrie pour le délais depasser de beaucoup,plus de 15 jours pour recevoir la livraison.”

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Posted 5 years ago

“Shipping time is horrible. Its already been 10 days and it finally just shipped and it will be another 6 days until I see parts. Never again.”

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Posted 5 years ago

“In picture it shows 2 of them for that price I could of got 2 for 20:dollars more some place else thanks for misrepresentation of products now I will have to take business elsewhere to get other side”

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Posted 5 years ago

“Sent me the wrong part”

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Posted 5 years ago

“Order was in US dollars, which it didn’t tell me in checkout. Shipping price was high. And then I was charged Duty when it arrived. So on an order that was $109 advertised I paid $207.44 + $18 duty= $225.44.CAD And I had waited for shipping. I could have spent $50 less and bought locally and got it immediately. My mistake. Product was good”

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Posted 5 years ago

“Still waiting for order”

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Posted 5 years ago

Hi There! your order was shipped via the requested carrier about 12 hours after being placed, and is currently in transit to you. USPS is certainly not known for speed... There is active scans so we know it hasn't been lost in transit.

Posted 5 years ago

“I have called twice, sent two emails to get a return number for the wrong part so i can send it back. I will send it in the mail this week with a letter for a refund. I was going to ask if you can help locate the correct part but i dont want that now. Joe Madrigal 928-276-5088”

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Posted 5 years ago

Hi there- I apologize for the delayed response, but thanks to COVID we have an extremely high demand with only half our staff to comply with social distancing. I have posted a notice on our website that callbacks might take a day or 2, but I will try to put you up at the top of the list. Jesse- Owner, Torque King 4x4

Posted 5 years ago

“Seem to be good quality, but I Don’t know if they are different specs but these do not fit my 3500 1 ton. They are very much smaller then the ones I currently have on”

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Posted 5 years ago

“Terrible delivery haven’t even got my item says they came to my house a few times but haven’t came once now payed a charge and still haven’t received my parts smh”

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Posted 5 years ago

Hi there, looks like your package was delivered on the 16th, and delivery was held up on the 7th because the driver was unable to collect applicable import Duties/Taxes/Fees at time of delivery.

Posted 5 years ago

“Didn’t get what I ordered and zero response to calls and emails”

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Posted 5 years ago

“With no free returns and a stocking fee makes this a website i will not use again. XDP offers more parts, free returns, and no restock fee. And thats just the first one i looked into after finally getting ahold of TKs support line. Would not recommend.”

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Posted 5 years ago

“Have not received order!”

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Posted 5 years ago

“You sent my order to the wrong address then want me to pay to return them and re ship them to me. No thank you.”

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Posted 5 years ago

“Make the casting thicker”

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Posted 5 years ago

“I received the o-rings a week after ordering. They were shipped USPS first class. They charged me $6.31 for shipping which they only paid $1.00 for, probably less. USPS.gov shows $1.00. Also, the axle o-rings were wound up in a ball, not proper protocol for rubber seals. An email from the company assured me they don't make anything on shipping. In my case, they made 631%. Overall, I would say avoid these people, there are too many other (better) companies out there. I don't lie, cheat or steal, or tolerate those that do. (F-).”

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Posted 5 years ago

Hi there- I would like to clarify a few things. O- rings "wound up in a ball" is not the correct term, nor is it even in the ballpark of accurate. They were coiled, which has been a common practice of ours and many other large companies and manufacturers for decades to fit a given size o ring into a smaller package without folding it or damaging it. For shipping, we DO NOT ship any USPS first class items as "LETTER", which is the only way you would be able to arrive at $1.00 for shipping on USPS.gov. You need to select First Class Package and quote it that way. Sending anything "Letter" does not generate a tracking number (which costs money), and those items have about a 95% chance of getting stuck in the sorting machines and the product gets ripped out of the corner of the envelope (this wastes you time and money). And don't forget to add insurance and packaging cost in there, it gets to 6 bucks pretty easy. There is also labor for packaging each shipment and some other variables, but we absorb that as a cost of doing business. The shipping cost is what what it is because that's what it takes to send something and actually have it arrive at the destination intact. Bottom line is, you ordered the product from us and you chose the shipping method. We will never claim to be the cheapest guys on the block, but no way in heck have we been in business this long because we like taking advantage of our customers. If you didn't like something about the order, you could have easily went to your local Ford dealer for the same part, or literally ANY of those "better" companies you mentioned. My guys sent you the exact product you ordered, and shipped via the exact method you chose. The contents arrived in good shape and usable. That sounds like 5 star service to me! I think the big deal here is we don't save the customer a couple bucks to ship via a cut-rate method. Been down that road with the small items, learned real quick that was a mistake. -Jesse; Manager/Owner-Torque King 4x4

Posted 5 years ago

“i see you sent it by mail not a good option because i still have not recieved it,i choked,how many days has it been very unacceptable,i hope if and when it arrives its the right one”

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Posted 5 years ago

Hi there, If you have a Chevy 205 this is the correct part. As far as shipping, we shipped it via the method you requested. -Jesse

Posted 5 years ago

“HAVEN'T RECIEVED AS OF TODAY 1/6/2020”

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Posted 5 years ago

“I never received the product”

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Posted 5 years ago

“I had a very bad experience. I ordered online and a few days later went to my account to see if it had been shipped because I did not get a shipping confirmation. I called and spoke to Tyler, a very nice person and very helpful. My order was still "awaiting fulfillment" Tyler checked and could not find them, he then checked the bin with the orders going out sheets, nothing. He told me that the boss was on the phone and he would get back to me after he spoke to the boss. I got a call back from Tyler a few minutes later. It seems the boss grabbed those springs that I had ordered and sent the to R&D, this is what I was told. I asked why? Tyler said the boss wanted to copy the springs and make them so he could have them in stock. I asked Tyler if I could have one of the springs because that was what I needed and you surely don't need both to clone them. I was told that he needed both and that I could have them in four to six weeks. The problem here is that the boss did not let me know and did not let Tyler know either or apparently no one else. He got an idea in his head and to heck with the customer, me. I suppose if Tyler or any other employee gave that kind of horrible customer service, the boss would most likely get upset. So I have this truck on a lift taking up space, I am waiting for this spring to complete the job, but alas, no communication from the boss, to anyone except himself. In my business, I am relentless in the pursuit of customer satisfaction, not the case at Torque king. I found and boughta spring on Ebay, the job is still waiting for completion, but am I upset? No, not even a bit. Will I buy from Torque king again? yes probably but next time I will call it in and get assurances from an employee because the boss is slipping. I believe this is an isolated case, just an idea the boss got in his head and ran with it, that is what bosses do but he needs to work on his communication skills. I do not expect you nor do I want you to print this review, I would not want to cost you even one customer because the boss messed up. Have a great day and keep an eye on the boss.”

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Posted 5 years ago

Hi- We do appreciate ALL our reviews (yes even the 1 star reviews) but there is a little more to the story than what you told, so I will fill in the gaps to let other readers know. We wish to be as transparent as possible. Yes, you spoke with Tyler and he said the boss took one off the shelf for R&D to have made. What he did not tell you is it was taken off the shelf a couple weeks before you ordered, not when you placed the order. The thing was already gone even though our inventory in the computer was not adjusted to reflect that. I honestly don't remember the story why Tyler said we would not ship the one. Anyway, a little while later the boss took the time to go through a HUGE pile of unidentified parts and found 3 good springs and cleaned them up to fulfill your order that day. Well, by that time you had canceled the order so they were labeled and put on the shelf. We apologize for the inconvenience this may have caused, but if we weren't so prompt in notifying you that we were short and may not be able to ship, you probably wouldn't have even known! As far as the boss not letting anyone know, yes that was a little computer adjustment oversight that was missed. With the several dozen recently discontinued parts on the bosses desk waiting to be reproduced by us, there are probably several more that have not been adjusted yet in the computer... Seems that Murphy was dealing a little mis-communication and over-communication that day... Anyway sounds like you have one coming, that is the important thing. Hopefully we do better next time! -Sincerely, The Boss p.s. Yeah- I might be slipping a little, but its my only defense!

Posted 5 years ago

Torque King 4x4 is rated 4.7 based on 6,656 reviews