Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, I am satisfied with the glass I purchased and extremely satisfied with the customer service.”

Helpful Report

Posted 5 years ago

“Items arrived on time!”

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Posted 5 years ago

“You were supposed to send me the bracket that holds the glass in place so I had to use the pieces from the old one a little piece on the top and the little one on the bottom it fit(the glass) perfectly thank you for the speedy delivery.”

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Posted 5 years ago

We do not sell brackets to hold the glass in place, this is not advertised anywhere on our website.

Posted 5 years ago

“Everything was perfect!”

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Posted 5 years ago

“Ordered front glass for my pellet stove they put their logo on bottom right of glass in (((plain view ))) it was embossed which catches dirt and will eventually get darker over time I understand that the want to promote their company but I didn’t pay for my center front glass to promote their company talked to them and explained to them when I ordered it didn’t show any emblem on glass they displayed wouldn’t have minded if they put it where it wouldn’t be seen they’re response oh well deal with it. very poor non professional attitude”

Helpful Report

Posted 5 years ago

The idea of the engraving is not totally promotion, as i did explain to you on the phone. It is to show what type of glass product it is to avoid confusion. According to code, Tempered glass products have to have a tempered water mark on them. People tend to confuse the two products. We engrave "ceramic" on the glass so people know what glass that they have received, and if they need to reorder someday, which type of glass they need. If we put it where it did not show - it would do no good. I did explain this to you on the phone - and just because you didn't like the answer, does not mean it is unprofessional. Marking the glass is the utmost professional way to handle it. We mark the glass with our logo so customers know where the glass was made.

Posted 5 years ago

“Not yet installed. Looks very nice and packaging was excellent Rating above appears to not work - wanted to give 5 of 5!!”

Helpful Report

Posted 5 years ago

“Just finished putting in the new glass this week, and after two years with a cracked window, it is wonderful improvement. The glass and gaskets were easy to install, and now it is a true enjoyment to look at.”

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Posted 5 years ago

“Awesome helpful service. Prompt and Courteous. Glass direct from the source……..no middleman……..no trip to the shop…….quick turnaround……delivered to your home.”

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Posted 5 years ago

“Great experience throughout the whole process. Enjoying the wood stove once again Thanks, Jamie”

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Posted 5 years ago

“Looks great very happy”

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Posted 5 years ago

“Awesome Service !”

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Posted 5 years ago

“I had great customer service. My replacement glass was packed for the best possible protection it also arrived on time.”

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Posted 5 years ago

“Amazing! This is what every online purchase should be like.”

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Posted 5 years ago

“I bought glass for an old fisher insert. I talked to a real person on the phone when I called, not a computer. Very polite, friendly,helpful and knowledgeable. Glass was at my house in two days and fit perfectly.”

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Posted 5 years ago

“Got what i needed for my woodstove in a timely matter and affordable price”

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Posted 5 years ago

“When the glass on my woodstove broke I jumped online and not only were these guys easy to find, they had great prices and were able to work with my shipping needs. I called them a couple times for buying and installation advice, and they were friendly and super helpful.”

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Posted 5 years ago

“Great customer service and they made sure I had the correct piece of glass with custom cuts for my wood burning stove. Would highly recommend to anyone.”

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Posted 5 years ago

“Good price and very quick delivery. Would certainly use them again. They also answer the phone promptly to provide quality customer service and confirm the correct parts are being ordered”

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Posted 5 years ago

“Having never purchased anything like this before. I was unaware of the price of these products, which was a shock. However, Woodstove gave me the ceramic glass at a better price than anyone else, and I'm very happy with the speed of delivery and quality. Also their customer service is top notch Thank you Bob”

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Posted 5 years ago

“Great and speedy service”

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Posted 5 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews