Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,877 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good; prompt service and easy install”

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Posted 4 years ago

“awesome price and service.”

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Posted 4 years ago

“Super fast and friendly. Got me the exact piece that I needed quickly with safe shipping!”

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Posted 4 years ago

“Glass is doing it's job great website and purchase.”

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Posted 4 years ago

“Excellent customer service and quick shipping”

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Posted 4 years ago

“Glass edges were not perfect but it fit and looked good.”

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Posted 4 years ago

“Thank you much!”

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Posted 4 years ago

“The glass does not have rounded edges like my stove had so I had to sand the glass for 4 hours. Gasket and sealer kit are great and I made it fit perfectly.”

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Posted 4 years ago

“Overall good product and easy to install. Package needs to come with the compressed seal that goes around the edge of the glass to make it 5 stars.”

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Posted 4 years ago

“Best prices, Quality parts. glad to be up and running again! Huge difference”

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Posted 4 years ago

“Came quickly and carefully packaged. So clear it looks like there isn't any glass there at all!”

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Posted 4 years ago

“Thank you for your online information that lead me to you to purchase my replacement glass. It is so nice to be able to see the fire in my wood insert stove.”

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Posted 4 years ago

“Delivered early! Product was exactly as described!”

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Posted 4 years ago

“Prompt shipping packed very well replacement glass fit perfect”

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Posted 4 years ago

“This company made the process of replacing the broken glass in our insert easy, fast, and professional.”

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Posted 4 years ago

“Great same day service. Mike was so helpful and knows what he is talking about. Great follow up and care.”

Total-Hearth.com 5 star review on 14th December 2020

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Quick delivery and my replacement glass was well packaged. Thanks.”

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Posted 4 years ago

“Thanks for the speedy response, packaging was great, I would recommend this company for its service.”

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Posted 4 years ago

“Horrible customer service. We ordered a glass product over a week ago and were told it was guaranteed to come in two days. It still hasn’t come and the company won’t refund us or help in anyway with finding out if the product will even still come.”

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Posted 4 years ago

I'm sorry for the confusion, but this glass was not ordered with 2-Day shipping and so it was shipped via free ground shipping. We shipped the glass in less than 24 hours and unfortunately USPS is being slow this Christmas season. We helped track the package down but you never requested a refund. Please contact us and our customer service is always happy to help.

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,877 reviews